Nintendo Switch/Switch Lite/Android/Raspberry Pi 2 Bluetooth Gamepad

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

The time frame of an order delivery is divided into two parts:

Shipping Time:

Shipping: 7-25 days

Shipping Methods & Delivery Time

Shipping Methods:

Free Shipping on order amounts ＞99.99 USA$

Shipping Fees: $9.99 for order amounts ≤ 9 9.99 USA$

$19.99 for Expedited Delivery Order

Delivery Time:

Calculated at checkout page, 7-25 Business days.

Orders will be usually processed within 1-3 business days, and be shipped the next day after the processing day. Order processing time may take up to 2 weeks due to high volume of orders.

*Please note that these are estimated delivery times only, this website is not guaranteeing delivery dates.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not at home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability

Order Tracking

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.

Taxes & Duties

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

The payment of these fees and taxes is the responsibility of the recipient and will not be covered by this website. For further details of charges, please contact your local customs office.

Customs & Regulations

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

Foreign Transaction Fees

If you credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.

Our store prices are shown in USD when you checkout. All transactions will be handled in USD through Paypal or Credit Card at the checkout page.

Please contact us at service@rocsec.com if your tracking number is not up after 2-3 weeks.

Contact - RocSec Store - Checkout

Thank you for shopping at RocSec . Our online shop provides a unique fashion product from our independent designers back with high-quality material and reliable production. Our members of the QA team inspect each product before packaging to ensure the maximum customer's satisfaction.If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.

Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.Easy Exchanges:Need a different size, colour or pattern? Have a hassle-free exchange as long as it is in stock.Fast Refund:Send the returned purchase in its original packaging with the original label back to our return centre. We will issue a refund to your original payment method within a week.Returns &Exchanges Policy- Purchase can be returned or exchanged within 14 days from the receipt date. -Items must be unused, undamaged and in original packaging with all the original labels, ensure that all articles in the package are intactOrder CancellationYour order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.Items that do not meet these criteria will not be considered for return.

If returning the items, please contact our customer Team, So that we can help you solve the problem better. Thank you so much in advance.Please contact our customer service to get the return address.

Contact usIf you have further questions/issues, please don’t hesitate to contact us at service@rocsec.com Thank You~

Contact - RocSec Store - Checkout