Nintendo Switch Pro Controller

Last updated: August 27, 2025

Processing Times

Orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving payment confirmation.

If we expect a significant delay (e.g. stock issues), we will notify you by email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery times vary by destination:

Estonia: 2–5 business days

EU countries: 5–10 business days

Outside EU: 7–20 business days (depending on carrier and customs)

These are estimates only. We are not responsible for delays caused by carriers, customs, or events outside our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details (if available from the carrier).

Customs, Duties & Taxes

Orders shipped outside the EU may be subject to import duties, taxes, or customs fees imposed by the destination country.

These charges are the buyer’s responsibility and are not included in the product price or shipping cost.

PlayPeak OÜ is not responsible for delays due to customs clearance.

Delivery of Goods

For consumers in the EU, risk of loss or damage passes to you only when you (or someone you designate) physically receive the goods.

For business customers, risk passes when goods are handed to the carrier.

Incorrect Address or Failed Delivery

Please ensure your shipping address is correct. We are not responsible for packages lost or returned due to an incorrect or incomplete address.

If a package is returned to us because of incorrect address information or failure to collect, you may be responsible for additional shipping costs.

Damaged or Missing Items

Please inspect your order upon delivery. If items are missing or damaged, contact us immediately at info@playpeak.eu so we can resolve the issue.

Contact

If you have any questions about our Shipping Policy, please contact us at:

info@playpeak.eu

Contact - PlayPeak - Checkout

14-Day Return & Cancellation Right (EU Cooling-Off)

If you are a consumer in the European Union, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To be eligible for a return, your item must be in the same condition that you received it — unused, unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@playpeak.eu . Returns must be sent to the following address:

Distream OÜ – Loomäe tee 8, 75306 Lehmja, Rae vald, Harjumaa, Estonia

Unless the item is defective, damaged, or we sent the wrong item, you will be responsible for the cost of return shipping. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return question at info@playpeak.eu .

Damages and Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

All goods purchased by EU consumers are covered by a 2-year legal guarantee under Estonian law.

Exceptions / Non-Returnable Items

Some items cannot be returned due to their nature, including:

Opened or unsealed trading card products (booster packs, booster boxes, starter decks).

Mystery or blind-box items (contents are random by design).

Custom or special-order products (sourced specifically for you).

Gift cards.

Items marked “final sale” or “clearance” are returnable only if defective, unless otherwise permitted by law.

If you’re unsure whether your item qualifies, please contact us before returning.

Exchanges

The quickest way to receive the product you want is to return the original item and place a new order once your return has been approved.

Refunds

Once we receive and inspect your return, we’ll notify you if the refund has been approved. If approved, we will refund you via your original payment method within 14 calendar days of receiving the returned goods (or proof of return).

Please note:

Your bank or payment provider may take extra time to process and post the refund.

If more than 15 business days have passed since approval and you have not received your refund, please contact us at info@playpeak.eu .

Contact - PlayPeak - Checkout