Nintendo Switch 2

E Solutions Shipping Policy

Last updated: May 15, 2026

Thank you for shopping at E Solutions! We are committed to getting your premium electronics and accessories to you safely and efficiently. This policy details our shipping procedures, timelines, and security measures for all orders placed on essumter.com.

1. Order Processing & Handling Time

All orders are processed within 1 to 3 business days (Monday through Friday, excluding U.S. federal holidays) after you receive your order confirmation email. You will receive a secondary notification containing tracking information as soon as your package ships.

Order Cutoff Time: Orders placed after 2:00 PM EST on Friday or during the weekend will begin processing on the following business day. Please note that during peak seasonal holiday events or major product launches, processing times may be slightly extended. We appreciate your patience.

2. Shipping Rates & Delivery Estimates (Domestic - USA)

Shipping charges for your order are calculated dynamically and displayed transparently at checkout. We partner with reliable carriers (USPS, UPS, FedEx) to offer the following domestic delivery estimates:

Shipping Option

Estimated Delivery Time

Standard Shipping

3 to 7 business days

Expedited Shipping

2 to 3 business days

Please note: Delivery timeframes are estimates provided directly by the logistics carriers and are not mathematically guaranteed. Delays may occasionally occur due to inclement weather, regional carrier backlogs, or unexpected disruptions beyond our operational control.

🛡️ HIGH-TICKET HARDWARE SECURITY: To ensure safe arrival and combat package theft, E Solutions reserves the right to require Signature Confirmation upon delivery for any high-value device shipments (including iPhones and Google Pixels). If signature confirmation is required, it will be noted on your tracking information page.

3. Free Local Pickup (Sumter, SC)

For our local South Carolina customers, you may bypass shipping entirely by collecting your online purchase directly at our physical storefront.

•Select the "Local Pickup" option at checkout.

•Please wait until you receive an official "Ready for Pickup" email notification before traveling to our storefront.

•For security and fraud prevention, you must bring your order confirmation email along with a valid government-issued photo ID matching the billing name on the order.

Pickup Location:

E Solutions

1121 Broad Street, Suite 8

Sumter, South Carolina 29150

Pickup Hours:

Monday - Saturday: 10:00 AM - 6:30 PM EST

4. International Shipping & Customs (Canada)

We are pleased to offer shipping services to Canada. Real-time international carrier rates are calculated dynamically at checkout.

Customs, Duties, and Import Taxes: International orders are subject to import duties, national/provincial taxes (such as GST, PST, or HST), and carrier brokerage clearance fees upon entering Canada. E Solutions Sumter LLC does not collect, manage, or profit from these regulatory fees. All customs-related assessments are the exclusive responsibility of the customer. E Solutions is not liable for structural delays stemming from customs inspection processes.

5. Tracking Your Delivery Status

Once your shipping label is generated, an automated tracking email will be sent to your account. Please allow 24 to 48 hours for tracking links to update and properly reflect movement on the carrier’s public database.

If you have not received your package within 7 business days of your shipment confirmation notice, please email us directly at support@essumter.com with your full name and order number so our fulfillment team can open an investigation.

6. Incorrect or Incomplete Shipping Addresses

Customers are legally responsible for verifying that their provided shipping data is entirely accurate and complete at checkout. E Solutions is not responsible for losses, transit deviations, or delivery failures resulting from incorrect, mistyped, or missing address criteria (such as missing apartment or suite numbers). If a package is returned to our facility due to an undeliverable address, the buyer will be responsible for the logistical costs associated with redelivery.

7. Damaged, Tampered, or Lost Transits

Damaged or Tampered Shipments: If your delivery box arrives visibly crushed, ripped, torn, or taped back together by the carrier, please document the exterior condition with photos before opening it. If the underlying hardware is broken or missing, you must contact support@essumter.com within 48 hours of delivery with your order number and photo evidence so we can file an immediate carrier dispute.

Lost Packages & Porch Piracy: E Solutions tracks all outbound shipments via matching serial numbers and delivery confirmation data. We are not legally liable for packages that are stolen or lost *after* an official carrier tracking scan confirms successful delivery to your specified destination address. However, if your tracking data states an item was delivered but you cannot locate it, or if the package stalls mid-transit, please alert us immediately. We will actively assist you in opening an official missing mail search and carrier trace investigation.

Fulfillment Support

For further clarity regarding our fulfillment procedures, please reach out to our team:

E Solutions Sumter LLC

Email: support@essumter.com

Phone: (803) 305-5307

Contact - ESolutions - Checkout

E Solutions Return & Refund Policy

Last updated: May 15, 2026

Thank you for shopping with E Solutions. We take pride in providing premium high-end electronics and accessories. If you are not completely satisfied with your purchase, we are here to help you resolve it quickly and fairly.

We offer a 30-day return window under the specific conditions outlined below.

1. Return Windows & Conditions

To qualify for a return, you must meet the following timeline:

Step 1: Request your return within 14 days of receiving your order.

Step 2: Return the item. Once we review and approve your request, your item must physically arrive at our store within 14 days of the approval date.

Items must meet the following strict criteria to be eligible for a refund:

New & Sealed Electronics: Must be in their original, unopened, and unaltered manufacturer packaging with all factory seals intact.

Opened New Electronics: We accept returns on opened devices provided they have zero signs of physical use, scratches, or cosmetic wear. Please note: All non-defective returns, whether the seal is broken or intact, are subject to a standard 20% restocking fee (see Section 6).

Pre-Owned / Refurbished Devices: Must be returned in the exact cosmetic and functional condition in which they were sold.

Completeness: Returns must include all original packaging, box contents, inserts, manuals, charging cables, and accessories. Missing items will result in a rejection of the return or a deduction from your refund.

Serial Number & IMEI Verification: The unique serial number or IMEI on the returned device must perfectly match our inventory records. E Solutions tracks all outgoing device serial numbers to prevent fraud.

⚠️ CRITICAL SECURITY REQUIREMENT FOR DEVICES: Any returned smartphone, tablet, laptop, or console must be completely factory reset. All personal accounts—including iCloud, Apple ID, Google Accounts, and Samsung Accounts—as well as passcodes and MDM locks must be entirely deactivated and removed. E Solutions legally cannot and will not process a return or refund for any device that remains locked to a personal user account.

2. How to Initiate a Return

You can return your online purchase by mail or in-person at our retail storefront.

To Return by Mail:

•Contact our support team at support@essumter.com or call (803) 305-5307 within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.

•Once approved, you will receive an RMA number and detailed shipping instructions.

•Clearly write the RMA number on the outside of your shipping box and send the package to our physical storefront:

E Solutions

Attn: Returns (RMA # [Insert Your Number])

1121 Broad Street, Suite 8

Sumter, South Carolina 29150

United States

Note: Returns sent without a pre-approved RMA number cannot be accepted and will be returned to sender at the sender's expense.

To Return In-Store:

Bring your item, original packaging, and your order confirmation email/receipt directly to our Sumter storefront for immediate inspection.

3. Return Shipping Fees

For Defective, Damaged, or Incorrect Items: If you receive a product that is defective, damaged in transit, or incorrect, E Solutions will cover 100% of the return shipping costs by providing a prepaid domestic shipping label.

For Customer Remorse / Change of Mind: If you change your mind or no longer want the product, you are responsible for the cost of return shipping. Original shipping charges are non-refundable.

Recommendation: For your protection, we strongly advise using a trackable shipping service and purchasing shipping insurance for items valued over $100. E Solutions is not responsible for packages lost or damaged while in transit back to us.

4. Immediate Inspection for Damages

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, you must contact us at support@essumter.com within 48 hours of delivery. We strongly require that shipping damage be reported within this 48-hour window so we can file carrier insurance and quickly expedite a replacement or prepaid return label for you.

5. Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

•Gift cards

•Downloadable software products or digital licenses

•Clearance or items explicitly marked "Final Sale" or "As-Is"

•Screen protectors or premium phone cases that have been peeled, applied, or used

•Products showing clear signs of customer misuse, physical damage, drop damage, or liquid exposure.

6. Restocking Fees

To offset the costs associated with inspecting, testing, and processing high-end tech inventory, the following restocking fee structure applies:

0% Restocking Fee: Applied if the return is due to a mistake on our end—such as receiving the wrong item, or if the product is verified by our technicians as inherently defective upon delivery. In these cases, you will receive a 100% full refund or a completely free exchange.

20% Flat Restocking Fee: Applied to all non-defective returns (including sealed items, opened items, and pre-owned devices) due to customer remorse or a change of mind. This flat fee covers the handling, inspection, and market depreciation of the returned hardware.

7. Refunds Timeline & Currency

All refunds are processed and issued strictly in United States Dollars ($ USD).

Once your return arrives at our storefront, our technicians will inspect the item within 4 business days. We will immediately notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be issued back to your original payment method within 5 to 7 business days. Please note that your bank or credit card company may require an additional 3 to 5 business days to post the transaction to your account.

8. Exchanges

The most efficient way to exchange an item is to return the original item using the process above. Once your return is accepted and your refund is issued, you may place a new, separate order for the preferred item on our website or purchase it directly in our physical store.

9. International Orders (Canada)

Duties & Taxes: The recipient is the importer of record and is solely responsible for all customs duties, import taxes, and brokerage fees levied by destination authorities. E Solutions does not collect or manage these fees.

International Return Shipping: Buyers are responsible for all international return shipping costs, as well as any duties or taxes incurred during customs re-entry into the United States. Any such fees assessed to E Solutions upon return will be deducted from your final product refund. Original international shipping fees are non-refundable.

Contact Us

E Solutions Sumter LLC

1121 Broad Street, Suite 8, Sumter, SC 29150

Email: support@essumter.com

Phone: (803) 305-5307

Contact - ESolutions - Checkout