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When orders ship

Gold Coast Sale orders ship after your sale event has concluded and your eligibility has been confirmed with your employer. Because most sales are 2-week fundraising events processed in batches at close, your order will not ship immediately after checkout. See How it works for details on the event timeline.

Once your order is approved and processed, you’ll receive a shipping confirmation email with carrier tracking. Approved orders typically begin shipping within a few business days of event close.

Carriers and delivery times

We use major carriers (UPS, FedEx, USPS) depending on the destination and item. Delivery days vary by carrier — most carriers deliver Monday through Saturday. Your specific delivery window will be visible in the tracking email you receive once your order ships.

We do not ship on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Delivery may be delayed if a holiday falls during your shipping window.

Expedited shipping

Expedited shipping is available on request for an additional fee. Contact us at support@goldcoastsale.com before your event closes if you need an expedited option.

Special addresses

For APO/FPO addresses or P.O. boxes, please contact us at support@goldcoastsale.com so we can confirm the appropriate carrier and shipping method.

Signatures

We do not typically require a signature for delivery, but individual carriers and drivers may request one at their discretion based on the value or nature of the package.

Tracking

You’ll receive a shipping confirmation email with tracking information when your order ships. Check the tracking link for the most current delivery estimate. We are not responsible for delays caused by weather, natural disasters, carrier issues, or other circumstances beyond our control.

Contact us

Gold Coast Promotions Inc.

PO Box 370577

Las Vegas, NV 89137

Phone: 678-744-2111

Email: support@goldcoastsale.com

Contact - Employee Sale - Checkout

How refunds work in our payroll deduction model

Because Gold Coast Sale uses payroll deduction rather than upfront payment, our ability to cancel or refund an order depends on where you are in the process. Here’s how it works at each stage.

During the event — you may cancel for any reason

While your sale event is still active and before payroll authorizations have been submitted to your employer, you may cancel any order for any reason. Email support@goldcoastsale.com with your order number and we’ll cancel the order. Nothing has been billed at this stage, so there’s no charge to reverse.

After payroll deductions have begun — we’ll do what we can

Once your event has closed and we’ve submitted your payroll authorization to your employer, cancellations become more involved. Depending on how many deductions have already been processed and what your employer’s payroll cycle allows, we may be able to adjust your remaining deductions and shorten the schedule. Email us with your order number and a description of your situation, and we’ll do what we can.

After all payroll deductions are complete — refunds are not possible

Once your final deduction has been processed, refunds are no longer possible. The commission portion of your purchase has already been disbursed to your organization to fund their community programs, and we are not able to recall those funds without taking money back from your organization’s community work.

Damaged or defective items

If you receive an item that arrives damaged, defective, or materially different from what you ordered, please contact us within 14 days of delivery. We’ll work with you to replace the item, ship a missing part, or — if a replacement isn’t possible — credit your account or adjust your remaining payroll deductions accordingly. This applies at any stage in the process.

Include your order number and photos of the issue. Reach us at support@goldcoastsale.com or 678-744-2111.

Manufacturer warranties

For items covered by a manufacturer warranty (electronics, appliances, watches, and similar), warranty claims should be made directly to the manufacturer using the documentation included with your order. We’re happy to provide proof of purchase if your warranty claim requires it.

Exceptions

We may consider exceptions to this policy on a case-by-case basis when circumstances warrant. Email support@goldcoastsale.com with your order number and a description of your situation. Any exception is at our sole discretion and should not be assumed.

Contact - Employee Sale - Checkout