Nintendo Switch 2: Choose Your Game Bundle

Shipping DestinationsCoolection currently ships to the United States, including Alaska and Hawaii, as well as Canada. At this time, we do not offer international shipping beyond these locations.

Carriers and Shipping MethodsAll orders are shipped via USPS or UPS. Customers may select their preferred shipping method during checkout. Available options and estimated delivery times will be presented based on the delivery address and selected carrier.

Order Processing TimeOrders are typically processed within 1–2 business days. Orders placed on weekends will be processed the following Monday. Business days are defined as Monday through Friday, excluding holidays.

Shipping CostsShipping costs are calculated at checkout based on the selected shipping method and destination. Coolection does not currently offer free shipping.

Tracking InformationAll shipments include tracking. Tracking details will be automatically emailed to the customer once the order has been shipped. Customers are encouraged to monitor their tracking number for real-time updates.

Local Pickup PolicyCoolection does not offer local pickup under normal circumstances. However, if Coolection announces its presence at a convention or event, customers may contact coop@coolection.com in advance to arrange a pickup at the designated location and time.

Lost or Delayed PackagesCoolection is not responsible for delays caused by the shipping carrier, weather conditions, or other factors outside our control. If a package is marked as “delivered” but not received, customers should contact the carrier directly to initiate a claim. If a package is lost in transit and not marked as delivered, please reach out to us at coop@coolection.com and we will assist with the resolution process.

Customs Disclaimer (Canada)Orders shipped to Canada may be subject to import duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient. Coolection is not responsible for delays caused by customs processing or for any additional charges incurred upon delivery.

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At Coolection, all sales are considered final. We do not accept returns for reasons such as buyer's remorse, compatibility issues, or change of mind.

However, we proudly stand behind the quality and authenticity of our products. If you receive an item that is defective or malfunctioning, you may request a return within 14 days of the delivery date.

To initiate a return for a defective item:

Please contact us at coop@coolection.com with your order number and a description of the issue.

Photo or video evidence of the defect may be required to process your claim.

Once approved, we will provide return instructions. Upon receiving the returned item, we will issue a full refund or replacement, depending on availability.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at coop@coolection.com .

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at coop@coolection.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at coop@coolection.com.

Thank you for understanding and for being a part of the Coolection community!

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