NIGHT REAPER v5

Last updated: May 25, 2026

This Shipping Policy explains how orders placed with META PC, LLC d/b/a "META PCs" ("we," "us," or "our") are processed, packaged, shipped, insured, and delivered. By placing an order, you agree to this Policy.

1. Shipping Destinations

We ship to addresses within the United States and Canada. Orders to addresses outside these countries are not accepted at checkout.

Canadian orders are processed through standard customs. Any applicable import duties, taxes, or brokerage fees are the responsibility of the recipient and are calculated at checkout where supported.

2. Order Processing Time

Most orders ship within 1 to 3 business days of build completion. "Business days" means Monday through Friday, excluding US federal holidays.

Build completion timing depends on the product:

Ready-to-Ship (RTS) systems typically ship within 1 to 3 business days of order.

Custom-configured systems require build time before shipping. Estimated build times are shown on the product page and in your order confirmation.

Peripherals and accessories typically ship within 1 to 3 business days.

If your order will be delayed beyond the estimated handling time, we will notify you by email.

3. Order Confirmation vs. Shipment Confirmation

An order confirmation email is sent automatically when your order is placed. This is not a guarantee that the order has been accepted or shipped — it confirms only that we received your order. We reserve the right to cancel any order due to inventory, pricing errors, fraud screening, or other reasons, in which case you will be refunded in full.

A separate shipment confirmation email with tracking information is sent when your order leaves our facility.

4. Shipping Methods and Transit Time

We ship via established carriers (UPS, FedEx, USPS, and freight LTL carriers for oversized or watercooled systems). Standard transit across the US and Canada is typically 2 to 5 business days after shipment, depending on the destination.

Expedited shipping options are available at checkout for most products. Transit times are estimates provided by the carrier and are not guaranteed.

5. Packaging

Every META PCs system ships double-boxed with custom-cut foam inserts. We secure the GPU, CPU cooler, and other heavy components internally before sealing the inner box so nothing comes loose in transit. Each shipment includes a packing slip and a quick-start sheet for first boot.

Oversized configurations (full-tower watercooled systems, certain workstation builds) ship via LTL freight in protective crates. Delivery may require a freight appointment.

6. Adult Signature Requirement on PCs

All shipments containing a fully built PC system require adult signature (21+) at delivery. Please ensure an adult is available to receive the package, or arrange a hold-at-location pickup with the carrier. Carriers typically attempt delivery three times; after the final attempt, the package is returned to us, and you are responsible for any reship shipping costs.

Peripherals, accessories, and standalone monitors do not require adult signature.

7. Shipping Costs

Shipping costs are calculated at checkout based on the order's weight, dimensions, destination, and chosen service level. The cost shown at checkout is final unless you change the shipping address after the order has been placed.

8. Address Changes

If you need to change your shipping address after placing an order, email support@metapcs.com immediately with your order number and the corrected address. We can usually accommodate address changes prior to shipment; once the package has been picked up by the carrier, address changes are subject to the carrier's policies and may incur additional fees.

We are not responsible for delays or lost packages caused by an incorrect or incomplete address provided at checkout.

9. Title to Products and Risk of Loss in Transit

Title and risk of loss transfer to you upon our delivery of the product to the shipping carrier. Once the carrier accepts the package, the package is your property in transit, and the carrier is responsible for safe delivery.

10. Damaged Shipments

If your order arrives visibly damaged:

Photograph the outer box and the damage before unboxing further.

•Contact support@metapcs.com within 48 hours of delivery with your order number and the photos.

•We will help you file a damage claim with the carrier and walk you through next steps for repair or replacement.

Damage claims filed outside the 48-hour window may not be honored by the carrier, which limits our ability to assist.

11. Lost or Stolen Packages

If tracking indicates your package was delivered but you did not receive it, please:

•Check with neighbors, building management, and other household members.

•Contact the carrier directly to open a delivery investigation.

•Notify support@metapcs.com within 7 days of the marked delivery date so we can assist with the carrier claim.

Because risk of loss transfers to you at carrier hand-off, lost or stolen packages after delivery are subject to the carrier's claim process. We will support you through that process but cannot guarantee replacement.

12. Backorders and Out-of-Stock Items

If an item you ordered becomes unavailable after the order is placed, we will email you with the expected restock date. You may choose to:

•Wait for the item to ship when restocked

•Swap to a comparable in-stock item

•Cancel the order for a full refund of that line item

13. Sales Tax and Other Charges

Sales tax is calculated and added at checkout based on your shipping address. For Canadian orders, applicable provincial/federal taxes, customs duties, and brokerage fees are the recipient's responsibility.

14. Warranty-Related Shipping

For warranty service of a defective system under our Lifetime Service & Support Warranty :

First 30 days from purchase: META PCs covers shipping costs both directions.

After the first 30 days: Customer is responsible for shipping the unit to us. Return shipping after repair is at our cost.

Walk-in service at any META PCs retail location is free at any time during the warranty period.

15. Contact

For shipping questions, delivery exceptions, or address changes:

META PCs

Email: support@metapcs.com

Phone: 833-638-2727

Mail: 3259 E. Harbour Drive, Suite 101, Phoenix, AZ 85034

This Policy may be updated from time to time. The version posted on this page at the time you place an order governs that order.

Contact - META PCs - Checkout

Last updated: May 25, 2026

This Return & Refund Policy ("Policy") explains how we handle returns, refunds, cancellations, and order changes for products purchased from META PC, LLC, an Arizona limited liability company doing business as "META PCs" ("META PCs," "we," "us," or "our") through this store. By placing an order, you agree to the terms of this Policy.

For warranty service (defective hardware repaired or replaced under our Lifetime Service & Support Warranty), please see our Lifetime Support Warranty page instead.

1. Return Window

You may return any product purchased from us for any reason within 30 calendar days from the date of purchase. To be accepted, your return must be postmarked back to us on or before the 30th day after your order date.

We do not accept returns postmarked after the 30-day window has closed.

2. Condition of Returned Items

To qualify for a refund, the returned product must:

•Be unused and in new condition

•Be in its original, unopened packaging, with all factory seals intact

•Include all documentation, media, accessories, cables, and components that were included in the original shipment

•Be packaged for return shipping so that it arrives undamaged

Any product that arrives at our facility damaged, opened (where unopened return is required), missing components, or showing signs of use will not qualify for a refund. We may, at our discretion, return such items to you at your expense or charge a higher restocking fee proportional to the loss in resale value.

3. Custom-Built PCs

Custom-configured systems (any PC built to a configuration you selected rather than an off-the-shelf Ready-to-Ship model) are returnable under the same 30-day window only if the original packaging has not been opened. Once the packaging is opened, the system is no longer eligible for a refund because the parts cannot be returned to general inventory.

If you wish to cancel a custom build before it ships, see Section 7 (Order Cancellation).

4. Restocking Fee

A 30% restocking fee (calculated on the sales price you paid) applies to all returned items that are not defective. Defective products covered by our Lifetime Support Warranty are exchanged or repaired at no restocking charge under that policy.

5. Non-Refundable Charges

The following are non-refundable:

•Original shipping and handling charges (unless we provided free shipping on the order, in which case there is nothing to refund)

•Return shipping costs (your responsibility — see Section 6)

•Any merchant-processor or third-party financing fees we incurred at the time of sale (these will be deducted from your refund)

6. Return Shipping

You are responsible for all return shipping costs and for any loss or damage to the product during the return shipment.

Returns must be shipped using a service that provides tracking. We strongly recommend insuring the package for the full purchase price. We are not responsible for returned products that are lost, stolen, or damaged in transit.

If we have provided a prepaid return label as a courtesy, the cost of that label will be deducted from your refund.

7. Order Cancellation

You may cancel an order by emailing support@metapcs.com within three (3) business days of your purchase date, provided the order has not yet shipped. Include your order number in the cancellation request.

Cancellation requests received after the 3-business-day window, or after the order has shipped, will be treated as a return under this Policy.

A fee of 10% of the order total applies to all cancellations and returns, regardless of timing, to cover merchant-processor and/or third-party financing costs incurred by META PCs at the time of sale. This fee will be deducted from your refund.

8. Order Changes

Modifications to an existing order may be permitted prior to shipment. Email support@metapcs.com with your order number and the change you'd like to make. Added items are subject to availability and may not ship in the same time-frame as the original order.

9. How to Initiate a Return

•Email support@metapcs.com with your order number and the reason for the return.

•We will respond with a Return Merchandise Authorization (RMA) and return instructions.

•Pack the product in its original packaging and ship it back to us using a tracked service so it is postmarked within the 30-day return window.

Returns sent without an RMA, or sent to a different address than the one provided in the RMA instructions, may be refused or delayed.

10. Important Data Notice

Back up your data before returning a PC or storage device. You should remove any confidential or personal information and any removable media before shipping a product back to us. We are not responsible for loss, corruption, or unauthorized access to any data, files, or media on returned products.

11. Refund Processing

Once we receive your returned product, we will inspect it and email you to confirm whether the return is approved or rejected based on the criteria above. Approved refunds are issued to your original method of payment within a reasonable time after inspection. Your bank or card provider typically takes another 3 to 10 business days to post the credit to your statement.

If you do not see the refund within that window, please review your bank or card statement first, then contact your payment provider; the refund timing after we issue the credit is outside our control.

12. Wrong Item Received

If we shipped you the wrong system or a component that doesn't match your order, contact support@metapcs.com within 7 days of delivery. Include your order number and photos of the packing slip and the mismatched parts. We will arrange to send the correct item at no shipping cost to you.

13. Damaged in Transit

If your order arrives visibly damaged, photograph the box and the damage before unboxing further, and contact support@metapcs.com within 48 hours of delivery. Title and risk of loss in transit transfer to you upon our delivery to the carrier; damage claims are filed through the carrier. We will help you navigate the carrier's claim process and discuss repair or replacement once it is resolved.

14. Manufacturer Warranties on Third-Party Products

Products we resell that are manufactured by a third party (peripherals, monitors, accessories, etc.) are covered by the manufacturer's own warranty and return policy as included with the product. We may assist you with manufacturer RMA processing as a courtesy but are not the warranty obligor on those items.

15. Pixel Policy on Notebooks and Monitors

Many notebooks and monitors we sell come with a "No Dead Pixel Guarantee" of 45 or 90 days from the original manufacturer. Pixel defect claims must be made directly to the manufacturer under their published policy. We do not process pixel claims on behalf of third-party manufacturers.

16. Contact

For all return, cancellation, refund, or order-change requests:

META PCsEmail: support@metapcs.comPhone: 833-638-2727Mail: 3259 E. Harbour Drive, Suite 101, Phoenix, AZ 85034

This Policy may be updated from time to time. The version posted on this page at the time you place an order governs that order.

Contact - META PCs - Checkout