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Do you ship to my country?

Maverick customers live all across the globe, so we ship to all countries worldwide.

How long does it take to ship my order?

We strive to deliver your order swiftly and seamlessly. Shipping is typically processed within 1 business day post-purchase. However, very occasionally, it may take 1-3 business days due to public holidays. Taxes and duties are generally covered in most regions, and precise shipping costs will be detailed during the checkout process.​

For international orders, please bear in mind that customs procedures can vary, potentially impacting delivery times. To find the estimated shipping duration to your country, please refer to the table below.​

Destination

Approximate Delivery Time

Australia

1 - 6 Business Days

Canada

1 - 10 Business Days

Europe

10 - 14 Business Days

Germany

2 - 11 Business Days

Hong Kong

2 - 3 Business Days

Japan

1 - 7 Business Days

Singapore

3 - 5 Business Days

Taiwan

2 - 5 Business Days

UAE / Saudi Arabia / Qatar

5 - 7 Business Days

United Kingdom

2 - 10 Business Days

United States

2 - 5 Business Days

Rest of the World

5 - 14 Business Days

Please be advised that orders requiring personalization services will incur an additional processing time of 5-7 business days.​

How much should I pay for the shipping?

To determine the shipping cost, including any tax fees, and estimate the delivery time, simply add the item to your cart and proceed to checkout. There, you can input your shipping details to calculate the total cost and view the estimated shipping duration before actually paying for your order.​

Do I need to pay duties and taxes?

We cover customs fees in most countries, but this may vary depending on your country's regulations. To determine the shipping cost, including any tax fees, and estimate the delivery time, simply add the item to your cart and proceed to checkout. There, you can input your shipping details to calculate the total cost and view the estimated shipping duration before actually paying for your order.​

I have entered a wrong shipping information, what should I do?

If you need to change anything about your order, please contact us immediately. Once our warehouse has processed your order, we will not be able to make any changes. Please also note that changes could possibly lead to certain shipping delay.

How can I track my package’s location and status?

You can easily track your package once it has been shipped. You will receive an email with tracking number after the shipment leaves the warehouse. If you need any precise update about your package, it will be the best to call the courier directly.

I have entered the correct tracking information, why I still can’t track my package?

We send email with tracking link and number only after confirming the shipment has left the warehouse. It might take some time for the express couriers to recognize the shipment and upload the relevant information to the database. If you are still unable to track the shipment after certain time, contact us and we are happy to help.

Why my package is delayed?

We promise to ship out every order in a timely manner. In some occasions, public holidays could lead to slight delays. There might also be some unforeseen circumstances related to the local customs or logistic partners. WhatsApp (852) 6701 9860 or email to support@maverickandco.co if you have more inquires.

Do you ship to P.O. Boxes/ APO/ FPO?

Unfortunately, our courier is not able to deliver to these addresses.

Didn’t find what you were looking for? We are here for anything you need.

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We want you to love your Maverick items. If you're not happy for any reason, you may return Maverick items within 30 days of purchase, provided that they are unworn, unwashed, or otherwise unused with the original packaging.

Returns

If you change your mind for any reason, you may return the items within 30-days of purchase provided that they are unworn, unwashed, or otherwise unused with the original packaging. For returns initiated due to a change of mind, customers are responsible for covering the return shipping costs. You can either choose your preferred courier service or opt to purchase a return label from us for added convenience.

While we maintain a high standard of product quality, unforeseen issues can occur. In the event of receiving a defective product or an incorrect order, please return it to us within 30 days of delivery for a full refund, which includes the shipping costs.

Please note that personalized items are ineligible for returns or exchanges. We strive to provide a transparent and customer-centric return policy to ensure a satisfactory experience for all our valued customers.

To start a return, you can submit a return request via our return portal or contact us at support@maverickandco.co .

If your return is accepted, we’ll send you the return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

All Maverick & Co. Products are covered by warranty which guarantees them against manufacturer’s defect under responsible use. This warranty only covers products purchased directly from Maverick & Co’s official website.

Exceptions / non-returnable items

Certain types of items cannot be returned, like customized products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards.

Refunds

Once Maverick & Co. receives and approves your returned item(s), we will promptly refund the purchase price to you. Please note that additional charges such as taxes, customs, duties, and shipping costs incurred after the initial purchase on www.maverickandco.co are non-refundable.

We offer refund to the original payment method or to the gift card (store credits), you may decide at your own choice for the refund resolution when submitting a return request.

If approved, you’ll be automatically refunded on your original payment method or a gift card (store credits) will be sent out to your registered email. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact - Maverick & Co. - Checkout