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Order Processing

While most orders are processed same day some orders may take 1–2 business days for processing and preparation before dispatch.

Business days are Monday to Friday , excluding weekends and UK public holidays.

Orders placed after 12:00pm (midday) are treated as being placed on the next business day .

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Shipping Times

All delivery times are estimates , not guarantees.

Typical transit times after dispatch:

• UK: 1–3 business days

• EU: 5–10 business days

• International: 10–25 business days

Delivery times may vary due to courier performance, customs processing, peak trading periods, or events outside our control.

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Courier Responsibility

Once an order has been dispatched and handed to the courier, delivery is the responsibility of the courier .

We are not liable for delays caused by:

• Courier network disruption

• Weather conditions

• Industrial action

• Customs inspections

• Peak periods (including Christmas and public holidays)

For this reason, delivery dates are not guaranteed .

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Peak Periods & Holidays

During peak trading periods, including Christmas, dispatch and delivery times may be extended.

Orders placed close to public holidays, advertised closure periods, or last posting cut-off times are placed at the customer’s own risk .

Closure dates and cut-off times are communicated on our website and related channels.

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Chargebacks & Payment Disputes

Required Waiting Period

Customers must allow a minimum of 10 working days after the latest estimated delivery date before initiating a chargeback or payment dispute.

This allowance exists to account for:

• Courier delays

• Network congestion

• Seasonal demand

• Events outside the control of the business or courier

Initiating a chargeback before this period has elapsed is considered premature .

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Premature or Unjustified Chargebacks

Chargebacks raised:

• While an order is within stated processing and delivery timeframes, or

• While tracking confirms the order is dispatched or in transit

will be formally contested with the payment provider in line with Stripe, Visa, and Mastercard dispute rules.

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Administration & Cost Recovery

Chargebacks generate direct and measurable administrative costs , including evidence preparation, platform fees, and payment processor penalties.

Where a chargeback is raised in breach of this policy , we reserve the right to recover:

• A fixed administration fee of £250 , representing genuine dispute-handling costs

• Statutory interest at 8% per annum , applied in accordance with UK debt recovery legislation

• Any additional reasonable costs incurred in recovering funds

Recovery may be pursued via the Small Claims Track where appropriate.

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Important Clarifications

• Chargebacks do not override our stated processing times, delivery estimates, or Terms & Conditions

• Raising a chargeback does not entitle the customer to retain goods and receive a refund

• Estimated delivery times exclude processing time

• Any chargeback raised while the order remains compliant with this policy will be challenged

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Missing Items & Damaged Parcels

If you believe an item is missing from your parcel or your package has arrived damaged, you must notify us within 24 hours of delivery.

To process your claim, you are required to provide clear proof, including:

•Images of the damaged parcel (including external packaging)

•Images of all items received

•Images showing the inside of the box and packaging materials

Failure to report the issue within this timeframe or provide sufficient evidence may result in your claim being declined. We reserve the right to assess each case individually before issuing a replacement, refund, or other resolution.

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Acceptance of Policy

By placing an order, the customer confirms they have read and accepted:

• This Shipping & Delivery Policy

• Our Chargebacks & Payment Disputes Policy

• Our full Terms & Conditions

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Thank you for shopping with T4mation LTD. We appreciate your trust in our products. Please read the following refund policy carefully.

14-Day Returns: We understand that sometimes a product may not meet your expectations. If you wish to return an item, you have 14 days from the date of purchase to initiate the return process. Please contact our customer service team at Stephen@t4mation.me.uk to request a return authorization. This is only applicable to mass produced products that are non T4mation brand.

Eligibility for Returns:

•The item must be in its original condition, unopened, and with all original packaging.

•Proof of purchase is required.

•Damaged or faulty items are eligible for return without any restocking fee.

Restocking Fee:

•A 12.5% restocking fee will be applied to returns of non-damaged or non-faulty items.

•The restocking fee will be deducted from the total refund amount.

•If goods claimed to be faulty are returned and found to be in working order, the 10% restocking fee will still apply.

Return Process:

•Contact our customer service team at Stephen@t4mation.me.uk to request a return authorization.

•Clearly state the reason for the return and provide your order number.

•Once the return is authorized, you will receive instructions on how to return the item.

Refund Process:

•Refunds will be processed once the returned item is received and inspected.

•The refund will be issued to the original method of payment.

•If you decide to request a refund after the parcel has already been dispatched, we can only process the refund once the product has been returned to us.

•Please allow 7-14 business days for the refund to be reflected in your account.

Exclusions:

•Certain products may not be eligible for returns or may be subject to different return conditions. Please check the product description or contact customer service for details.

Shipping Costs:

•Original shipping costs are non-refundable.

•Customers are responsible for return shipping costs unless the item is damaged or faulty.

Cancellation Policy:

•If you wish to cancel an order, please contact us as soon as possible. Cancellations are subject to a 12.5% cancellation fee if the order has already been processed.

Please note: All deposits are non-refundable, as they are used to secure your place in our schedule and to begin the process of ordering and producing your bespoke items. However, we understand plans can change — so deposits can be transferred to an alternative date if needed.

Contact Information:

•For any inquiries or assistance regarding returns, please contact our customer service team at Stephen@t4mation.me.uk or 0333 050 6798.

Policy Changes:

•T4mation reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting to our website.

By making a purchase with T4mation, you acknowledge and agree to the terms outlined in this refunds policy. Thank you for your understanding and cooperation.

In addition to our Refunds Policy, we also offer an Exchange Policy for customers who wish to exchange their purchase for a like-for-like item. Please review the following exchange guidelines:

Eligibility for Exchange:

•Exchange requests must be initiated within 14 days from the date of purchase.

•The item must be in its original condition, unopened, and with all original packaging.

•Proof of purchase is required.

Like-for-Like Exchange:

•Customers can exchange the purchased item for a similar product of equal value.

•If the requested exchange item is of higher value, the customer will be responsible for paying the price difference.

•If the requested exchange item is of lower value, T4mation will refund the price difference according to the original payment method.

Exchange Process:

•Contact our customer service team at Stephen@t4mation.me.uk to request an exchange authorization.

•Clearly state the reason for the exchange, provide your order number, and specify the replacement item you wish to receive.

•Once the exchange is authorized, you will receive instructions on how to return the original item and receive the replacement.

Condition of the Returned Item:

•The returned item must be in its original condition for the exchange to be processed.

•Damaged or faulty items are eligible for exchange without any additional charges.

Shipping Costs:

•Customers are responsible for return shipping costs of the original item unless it is damaged or faulty.

•T4mation will cover the shipping costs of the replacement item.

Exchange Timeline:

•The exchange will be processed once the returned item is received and inspected.

•Please allow [number] business days for the replacement item to be shipped.

Exclusions:

•Certain products may not be eligible for exchanges or may be subject to different exchange conditions. Please check the product description or contact customer service for details.

Contact Information:

•For any inquiries or assistance regarding exchanges, please contact our customer service team at Stephen@t4mation.me.uk or 0333 050 6798

By making a purchase with T4mation, you acknowledge and agree to the terms outlined in this Exchange Policy, in addition to our Refunds Policy. We appreciate your understanding and cooperation.

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