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Our couriers normally make ONE attempt for delivery. If no one is available to receive the delivery, we'll aim to find a safe and secure place to leave the flowers. On days when temperature is too hot or cold to safely leave flowers, we will call ahead to establish a time to re-deliver.

If the flowers are delivered to the address supplied by the customer and the address is incorrect, additional charges may apply for re-delivery. However if the flowers are delivered to an incorrect address and are not recovered, we are unable to accept any responsibility for such loss, so please double check those addresses!

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We guarantee our fresh flowers for 72 hours. If you are having problems keeping your flowers alive, please give us a ring and we will help you troubleshoot. There are rare times when flowers just simply do not last long, so please call us at (949) 586-2110 if yours fail in 72 hours. We want to help and we want you to enjoy your beautiful product. We ask that you take extra care with your flowers and living plants as they are perishable and subject to variable conditions such as weather, placement, air quality, watering, and general care. If your flowers arrive damaged or not up to standards, we will happily replace them free of charge.

Please notify us within 72 hours via email to hello@goflowerful.com and we will send a replacement at no extra charge. Please include pictures. After 3 days, we are unable to issue any credit or discount for the floral arrangement purchase so please make sure to contact us promptly.

IF THE ORDER WAS FOR DELIVERY, WE WILL REDELIVER A REPLACEMENT FREE OF CHARGE. IF THE ORDER WAS A PICKUP, FLOWERS MUST BE BROUGHT BACK FOR A REPLACEMENT.

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