Nectar Protector

General Shipping

At Alsip Nursery, we offer a variety of reliable shipping methods to ensure your order arrives on time and in excellent condition. Whether you're selecting standard or expedited, we carefully pack each item to prevent damage during transit. To stay informed about your orders, including shipping updates and important notifications, we recommend adding shop@alsipnursery.com to your email contacts. This ensures that you don't miss out on any important communication and can easily track the progress of your order. Please allow 24-48 hours with In-Store Pickup Orders.

Plant Shipping

We package all our plant orders with the utmost care and attention. Each plant is carefully packed using materials suited to its size and type, ensuring the soil stays secure and the plant remains stable throughout transit. Our packaging may include ventilation holes or heat packs depending on current weather conditions and the needs of the plant. Most plants require expedited shipping and will arrive 1-3 days after shipment.

If there is an issue with your order, please contact us at shop@alsipnursery.com with pictures of your plants on the day of arrival.

When We Ship Plants

Weather Based Shipping: We ship from Indiana & Illinois - because we're located in the Midwest, we must wait until mid-late April to ship our plants. Otherwise cold temperatures could harm plants while in transit.

First Come First Serve: Orders are processed in the order in which they are received.

Shipments to Southern States & Growing Zones: When possible, we prioritize orders to areas with earlier growing seasons than here in the Midwest. We typically start this process based on locations that are at temperatures capable to receive plants for outdoor planting.

We Ship Monday-Wednesday: Most plant orders are processed Monday-Wednesday to prevent live plants sitting in transit over the weekend.

Common Plant Order Inquiries

Plant Carriers: Most plant orders are sent with UPS. Transit times are between 1-3 days.

PO Boxes: We DO NOT ship to PO Box addresses for plant orders. If one is listed as your shipping address, we will contact you for an alternate address.

Shipping Time: Due to the tender nature of spring plants, 3-day shipping is required. Once your order has shipped, it usually takes 1-3 business days for you to receive your plant order. Most plant orders require Expedited Shipping, and we use UPS to fulfill these orders.

Separate Shipments: Depending on the size and quantity of plants purchased, they may be split into separate shipments. You will receive a tracking number for each package that is sent. Please make note of your order tracking so that plants do not sit in boxes long after their arrival.

Reasons for Possible Delays: Delays may occur during periods of peak demand or due to weather related disruptions. In extreme winter weather, we may choose to hold plant shipments to ensure they are not damaged in transit. This includes situations where temperatures are too cold for our insulation to adequately protect the plants, or if we are aware of weather related delays that are impacting carrier transit times.

Delayed Shipping: If there is going to be a delay in your order we will reach out to you via email, please be sure to check your junk folder for shipping updates. Please add shop@alsipnursery.com to your safe senders list.

Online Plant Availability

Grower Based Availability: When we have confirmed availability of our annuals, vegetables, and herb plants, they will be posted to our website. If you're looking for a plant on our website and don't see it, it's possible the plant is either out of stock or has not been posted yet. If you're local, we encourage you to view in-store stock as some items are not available online.

Plants Available to Order For Store Pick-Up: This year, we will not have Spring Annuals available for Store Pick-Up. They are available for Shipping only. Local customers should visit our stores for the BEST and widest selection of plant items that may not be available online. Local customers may order houseplants and nursery items shown for Store Pick-Up or Local Delivery.

Plant Shipping Returns

Returns Due to Damage: We guarantee that your plants arrive in great condition. If a delay means your plant order was in transit too long, or experienced other damage, please email us at shop@alsipnursery.com on the day of arrival with your order information and pictures of any damage. We will contact you to either replace or refund your order.

Please keep in mind some plant stress is normal from shipping travels. Please remove from packaging and water immediately upon arrival.

Change of Heart: We do not accept returns on plants due to change of heart. Due to their tender nature we would not be able to receive plants back in re-sellable condition. We urge online plant buyers to be certain of the order in which they are placing.

Under-Performing Plants: We want every plant you order to thrive. If your plant is not performing as expected, please email us at shop@alsipnursery.com with your order information and photos of the plant. Our horticulturists will work with you to identify the issue and find the best way to remedy it.

View our General Shipping FAQ here.

Grow Zone Map

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Return Time Span

Within 30 Days

•Applicable UNOPENED merchandise may be returned with a receipt for a full refund.

•Online Orders: 30 days will begin once the package has arrived.

Within 7 Days

•Perennials, Trees, and Shrubs that are purchased in-store

•Must not have been discounted 50% or more

•Must not have been planted, and still be in the original container

•Must be in the same saleable condition as it was sold

Within 24 Hours

•Annuals, houseplants, seasonal plants, vegetable and herb plants purchased in-store

•Must not have been discounted 50% or more

•Must not have been planted, and still be in the original container

•Must be in the same saleable condition as it was sold

No Returns After 30 Days | Holiday Items: No Returns After 15 Days

No Returns on Christmas Items after the second Friday in December

Guidelines For Returns

We Do Not Accept Any Returns On:

•Gift Cards

•Annuals, Tropicals, and Seasonal Plants* Click here for our Plant Guarantee

•Cut or Opened Merchandise

•Items Damaged from Misuse

•Sanitary Items

•Services

•Special Orders

•Non-sealed Chemicals

•Custom Arrangements and Home Décor(7 day return policy with the original tag intact.)

•Clearance Merchandise - All clearance items marked 50% Off or More are final sale, non-refundable.

Livestock

•7 day guarantee on pet and pond* fish. If deceased, must bring back in a plastic bag along with a water sample in another.*Fish in new pond set-ups will not be guaranteed. We suggest feeder fish to establish new ponds.

•14 day wellness guarantee on small animals. Rescues and take-ins are excluded.

Defective Items

•Varied based on manufacturer warranty.

Restocking Fees

A 5% Restocking Fee will be applied to all returned assembled or floor model patio furniture, grills, fountains and statuary, etc. Open Christmas Tree boxes are also subject to the 5% stocking fee if purchased and returned by the Christmas return cut-off date.

A $5 Restocking Fee will be applied to online pick-up orders not collected within a specified timeframe. See the Online Orders for Store-Pick Up & Plant Pre-Orders section as stated above.

Holiday & Christmas Items

•Final sale on Christmas Décor after 15 days of purchase or after the second Friday in December. Whichever comes first.

•If the item is discounted 50% or higher it it final sale.

•No returns on Christmas items 15 Days after purchase.

•Christmas Décor with a Gift Receipt will be issued as In-Store Credit.

•Opened Christmas Lights may be exchanged or returned as In-Store Credit.

•Defective Christmas Lights will be exchanged for identical item only. A store credit may be issued if an identical item is unavailable.

$5 Restocking Fee for Unclaimed Pick-Up Orders

Plant Pick-Up Orders

We will hold plant pick-up orders for 24 hours. If not picked up within 24 hours, we will refund the items, minus a $5 re-stocking fee.

Hardgood Pick-Up Orders

We will hold products for 5 days. If not picked up within 5 days, we will refund the items, minus a $5 re-stocking fee.

Returns for Online Orders

Contact Us To Start Your Return.

Email: shop@alsipnursery.com | Phone: 219-365-7406

Please include your Order Number and the Reason for Return.

Alsip processes approved returns within 1-2 business days. Once the refund has been issued it may take several days for funds to arrive back to your account as detailed below:

Shipped Orders:

If Items Arrive Damaged: Please start by e-mailing us as soon as possible at shop@alsipnursery.com with your order information. Please include photos of the damage upon arrival. We'll contact you to either replace or refund the item.

If Change of Heart: Most unopened and unused items can be returned within 30 days of delivery. (See below for additional details regarding returns.) Return shipping costs apply to the customer. The transaction will be refunded upon arrival to the store, minus any shipping fees.

Address Returns To:

Alsip Home & NurseryAttn: Web Order Returns10255 Wicker AvenueSaint John, IN 46373

Paid by Credit or Debit: For purchases made using your credit or debit card directly through our www.alsipnursery.com site, please give 5-10 business days for funds to arrive on your account.

Shipping Process

Shipping Process Please click here to read our Shipping Process

Lost or Stolen Orders

Lost or Stuck in Transit: If a tracking code has been created for your order, and is lost or stuck in transit, please start by contacting the carrier. A claim may need to be filed if your order contains live goods that perish, in order to process refunds or replacements.

Stolen Packages: Alsip Home & Nursery is not responsible for stolen packages if the delivery has been confirmed by the carrier.

Plant Orders

Alsip Home & Nursery sends the best quality plants available and are carefully packaged in custom plant shipping boxes. We can guarantee that the plant order left in pristine condition, but sometimes third-party carriers and other natural elements may cause some damage. Remember, some plant stress is normal from shipping. However, if a plant item arrives broken or dead, please let us know as soon as possible by sending us an email at shop@alsipnursery.com . We will require that you send photos of the damage on arrival (before planting) so that we can determine if a refund or a replacement will be authorized.

Alsip Home & Nursery does not warrant or guarantee the life of shipped live plants, due to a variety of possible factors (watering, weather, etc.) We can only guarantee that they arrived in good condition.

Returns By Tender

If Paid by Credit Card:

Returns paid by credit card will be given credit back on same card used if shown original itemized receipt. This includes debit cards processed as credit. Please give 3-5 days for funds to arrive on your account.

If Paid by Debit Card

Returns paid by debit card may receive cash back, if processed as debit. Please give 3-5 days for funds to arrive on your account.

If Paid by Gift Certificate or In-Store Credit:

Returns paid by gift certificate or store credit will be issued an in-store credit only.

All policies are subject to change at any time.

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