NEBULA QUICK-MOUNT PROJECTOR STAND

5. DELIVERY

5.1

All our products and custom builds are dispatched between Monday to Friday. WE DO NOT DISPATCH ON WEEKENDS. Almost all our PCs are built to order, meaning unless otherwise stated, there is a build time of around 7 to 11 working days for standard and 3-5 working days for express before it is shipped, you will then be sent an email with your courier tracking number. OUR CUT OFF FOR NEXT DAY DELIVERY IS 2PM.

5.2

Most of our packages are sent through DPD with tracked next day delivery. Once your purchase has been dispatched, you'll receive a notification either via email or SMS so you'll know when to be in for your package. DPD WILL CONTACT YOU ON THE DAY OF DELIVERY WITH A TIME SLOT BETWEEN 9AM-5PM, WE CANNOT CONTROL THE TIME IT'S DELIVERED, DPD DECIDE THE TIME. If you're unavailable to take your package, DPD provide alternative options found on their app or on their tracking page. If you need delivery to be on a specific day, please get in touch so we can dispatch it on the right day for you.

5.3

Your order will be fulfilled as soon as possible after your Order Confirmation and in any event within 30 days of the date of the Order Confirmation, unless there are exceptional circumstances.

5.4

Please ensure that you or someone who is authorised to sign for the goods on your behalf is available to take receipt of the goods. When accepting delivery please inspect the package for any visible signs of damage. If there is damage, then you can either refuse the delivery or sign for the package as damaged.

5.5

The Products will be at your risk from the time of delivery.

5.6

You may collect the goods from our premises by arranging this with us in advance. Please ensure that you have valid identification at the time of collection to demonstrate proof of your name, order confirmation and address.

5.7

Please inspect you item for damage within in the first 48 hours after your item has been delivered. If you do not inform us of damage within this time frame you may not be entitled to a refund.

5.8

When either ordering a Custom PC or other product, please keep your original box and packaging. Failure to do so will result in implications in returning the product. Please see point 6.12 of Clause 6 in our Terms and Conditions.

5.9

If you order Products from our Website for delivery outside the UK, they may be subject to export/import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

5.10

Please note that Goods may be subject to inspection by your local customs office where delivery is outside the UK.

For most of our deliveries we use a combination of two couriers: we use DHL and DPD to deliver and collect our large item orders daily. For our smaller items we use Royal Mail.

Important Shipping Information

All our products and custom builds are dispatched between Monday to Friday. WE DO NOT DISPATCH ON WEEKENDS. Almost all of our PCs are built to order, meaning unless otherwise stated, there is a build time of around 7 to 11 working days for standard or 3-5 working days for express before it is shipped, you will then be sent an email with your courier tracking number. OUR CUT OFF FOR NEXT DAY DELIVERY IS 2PM.

Most of our packages are sent through DPD with tracked next day delivery. Once your purchase has been dispatched you'll receive a notification either via email or SMS so you'll know when to be in for your package. DPD WILL CONTACT YOU ON THE DAY OF DELIVERY WITH A TIME SLOT BETWEEN 9AM-5PM, WE CANNOT CONTROL THE TIME IT'S DELIVERED, DPD DECIDE THE TIME. If you're unavailable to take your package, DPD provide alternative options found on their app or on their tracking page.

If you need delivery to be on a specific day, please get in touch so we can dispatch it on the right day for you.

For our DHL packages Once your package has been scanned into DHL’s system, the tracking number will be sent via DHL to your email with an estimated delivery time. All our deliveries are for next day and any package sent should make its way to you in that time frame once it has been collected, but this does not take into account any unforeseen delays that may occur.

For our DPD packages Like DHL, your tracking number will be sent via DPD’s automated system to you with an estimated delivery time. All our deliveries are set with next day shipping and any package sent should make its way to you in that time frame once collected, but this does not take into account any unforeseen delays that may occur on the courier's end.

For our Royal Mail packages The package will be sent tracked and will be delivered the day after posting. A tracking number will be sent to you to enable you to track the parcel yourself. Once the item has been posted, Royal Mail will always try and deliver the next working day, but this is never a guarantee.

Items shipped from suppliers Occasionally, items will be shipped directly from our suppliers and not from our offices in Sheffield. These suppliers may use alternative couriers, but a tracking number will always be supplied. If an item is shipped from our suppliers we have less control over dispatch times but we try to ship directly from our offices wherever possible.

More information

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Direct Computers Refund policy 2025

Thank you for choosing our products at Direct Computer. We strive to provide you with the best possible shopping experience. However, we understand that there might be instances where you may need to return an item. Please take a moment to familiarize yourself with our Returns Policy to ensure a smooth and hassle-free process.

Core Policy:

1. If you are purchasing as a consumer, you may cancel a purchase if the item hasn’t already been shipped. You must notify us via phone or email and quote your order number, name and address.

2. If an item has already been shipped and you wish to cancel your order, you must inform us within 14 days of receiving your goods and also return the product(s) to us within 14 days of notifying us, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

3. If required we can arrange collection using our courier, who can collect from most areas of the United Kingdom. Price is subject to weight and value. You will be liable for any damages in transit as a result of incorrect packaging.

4. Once the cancelled products are received by us, we will refund your debit or credit card or issue a bank transfer for the full amount paid within 14 days including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) less the collection charge we paid for the collection of the Goods if applicable.

5. Except in the case of faulty or mis-described goods, if you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods. All original items delivered must be returned with the refund request.

6. Any software or consumable goods that have been unsealed or activated do not have the right of cancellation and will not be refunded. Additionally, any digital key purchases that have already been fulfilled and emailed cannot be refunded.

7. A full statement of your legal rights under The Consumer Contracts Regulations 2013 may be obtained in the UK from your local Citizen's Advice Bureau or Trading Standards Office.

8. If the goods delivered to you are incomplete/incorrect or physically damaged, then you should notify us via email or phone by informing us within 48 hours of receipt. Failure to notify us with 48 hours of receipt will result in the determination that any physical damage occurred whilst in your care and that the goods were supplied correctly and in full.

9. If you suspect that the Goods are faulty and wish to return them please contact us within 48 hours of discovering the fault and submit a return form via our website. We will examine the returned product and if you are entitled, we will notify you of your options (which may be to either repair, replace or refund) via e-mail within a reasonable period of time. We will process a repair, replacement or refund as soon as possible and within 30 days of the day you confirm whether you opt for repair or replacement, or within 14 days of the day you opt for a refund for the defective Product.

10. For refunds, we will make the reimbursement as soon as possible.

11. For any returns due to damage or suspected faults, we will arrange for collection at our cost within the first month after receipt or as extended by your warranty provision. Should the product be found not defective then you will be liable for the costs of collection, re-delivery, labour and new packaging if required. We do not offer a collection for orders delivered to outside of the UK.

12. Where collections are arranged by us, you still have a duty of care to ensure the products are packaged sufficiently, for the type and value of goods being returned. Due to the nature of the goods supplied, we require the original packaging to be used. If original packaging is not available, you may use your own packaging subject to approval by our shipping team. Photographic evidence of the state of the product(s) in your possession and of the suitability of the packaging used must be sent to our shipping team prior to returning the products(s). Where you use your own packaging, liability for the cost of repairing damage resulting from inadequate packaging rests with you. We will only confirm that the item has arrived back to us in a satisfactory condition once we have opened and inspected the item.

13. When you return goods using your own delivery method, where goods are found to be defective we will refund up to £10 of the cost incurred by you. This will only be refunded upon the receipt of proof of the carriage costs.

14. When returning goods under the 14 day cooling off period, if the goods are not in a re-saleable condition or if the goods have been unnecessarily handled we reserve the right to offer only a partial refund.

15. Consumers have the statutory warranty rights for goods at their disposal.

6

Examples:

1. Returns Due to Change of Mind on Brand New Products:

If you have changed your mind about a brand new product and wish to return it, please follow these guidelines:

• You have a right to cancel and return your online purchase within 14 days.

• Please notify us within 7 days of receiving the product to initiate the return process.

• Any handling that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods incurs a restocking fee commensurate with the extent of handling. Handling that is necessary to establish the nature, characteristics, and functioning is explained as the kind of handling that would realistically be expected to occur in a shop. Generally speaking, a restocking fee of 15% will be deducted from the refund amount if the item’s packaging has been opened and the item can no longer be sold as ‘new’. Alternatively we can accept a restocking fee with store credit being 10%. Please note delivery costs will not be refunded.

• The customer will be responsible for covering the cost of the return shipment, either by paying a £20 collection fee or arranging their own shipping.

• If the product(s) have been removed from their packaging, it is the responsibility of the customer to repackage the item in its full original packaging. The customer must take photographs of the state of the item before repackaging and take photographs of the repackaged item and send these photographs to our shipping team prior to return. Liability for any damage incurred by the delivery service due to inadequate repackaging will rest with you. Therefore, please make your decision regarding your choice of mail carrier for the purpose of your return carefully.

• Software packaging discs must remain sealed for the return to be eligible.

• For B2B customers and items that are being returned due to change of mind a restocking fee will apply and the cost of the items being shipping out originally. Estimation of restocking fee would be 15% of the total value.

2. Returns Due to Change of Mind on Refurbished Items:

If you have changed your mind about a used or refurbished item, or if you received a used/refurbished item and wish to return it, please note the following:

• You have 30 days from the date of receipt to initiate the return process.

• We offer a collection service with a flat rate fee of £20 for return shipments, or you can choose to handle the shipping yourself. If the product(s) have been removed from their packaging, it is the responsibility of the customer to repackage the item in its full original packaging. The customer must take photographs of the state of the item before repackaging and take photographs of the repackaged item and send these photographs to our shipping team prior to return. Liability for any damage incurred by the delivery service due to inadequate repackaging will rest with you. Therefore, please make your decision regarding your choice of mail carrier for the purpose of your return carefully.

• Depending on the extent of the handling of the item, a restocking fee might be incurred. This would be deducted from the refund amount. Any handling that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods incurs a restocking fee commensurate with the extent of handling. Handling that is necessary to establish the nature, characteristics, and functioning is explained as the kind of handling that would realistically be expected to occur in a shop.

• Software packaging discs must remain sealed for the return to be eligible.

3. Returns Due to Shipping Damage:

If you received a damaged product due to shipping, please follow these steps:

• Notify us within 7 days of receiving the damaged item to initiate the return process.

• We will arrange for the collection of the damaged product and proceed with either repair or replacement.

• Failure to notify us within 7 days may result in us being unable to claim on shipping, which could incur additional costs.

4. Service Contracts and Digital Downloads:

Digital downloads are not eligible for refund once they have been activated/used. If unused, a request for a refund for a digital download can be sent to us up to 14 days after purchase of the product.

5. Hardware Banned Machines:

If your machine has been hardware banned, this would immediately void the warranty on your machine. As this process cannot be undone, you would be required to pay for the replacement parts. In some cases, it can involve multiple parts being banned, including memory, storage, motherboard, and more. We strictly do not support cheaters.

6. Trade-In Policy:

For all Trade-Ins, we do not accept returns or refunds. This is due to the product that is traded in being used for other means, and its value has depreciated, making it immediately void from returns or refunds.

Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer's policies.

Please contact our customer support team at customerservice@directcomputers.co.uk to initiate a return or if you have any questions regarding our Returns Policy.

Please keep in mind that this policy is subject to change without prior notice. It is recommended to review our Returns Policy periodically to stay informed about any updates.

Thank you for your understanding and cooperation. We are here to assist you throughout the return process and ensure your satisfaction with our products.

General

These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

These terms and conditions only cover the Direct Computers website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. We acknowledge we have a legal duty to supply goods that are in conformity with a contract.

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