Naze Sleep Bundle

Policy Version: Current as of June 2025

1. Order Processing & Fulfillment

Orders are typically processed within 1-2 business days. However, due to high demand and limited

stock availability, order dispatch may be delayed by up to two weeks. Orders will be fulfilled in the

order they are received once items are restocked. Customers will be notified via email of any

significant delays or unavailability.

2. Shipping Provider

All orders are shipped via An Post, Ireland's national postal service.

3. Delivery Timeframes

Domestic (Ireland): Estimated delivery within 1-2 business days after dispatch.

International: Delivery times vary by destination, typically between 5-14 business days after

dispatch. These are estimates and may vary.

4. Shipping Costs & Free Shipping

•Shipping costs are calculated at checkout.

•We offer free shipping on all orders over EUR50, or the equivalent amount in the customer's local

currency, applied automatically at checkout.

5. Tracked Shipping

All orders shipped on or after June 5, 2025, include tracked shipping. Tracking information will be

provided via email once an order is dispatched.

6. Customs, Duties & Taxes

International customers are responsible for any customs duties, taxes, or import fees imposed by

their country. These charges are not included in our shipping fees.

7. Shipping Address Responsibility

Customers must ensure their shipping address is correct at checkout. Naze Ltd is not responsible

for orders delayed or lost due to incorrect shipping information.

8. Limitation of Liability

Naze Ltd is not liable for delays in shipping due to fulfillment backlogs, stock shortages, courier

issues, or other factors beyond our control.

9. Policy Updates

This Shipping & Delivery Policy is subject to change. Any modifications will be reflected on this

page. Material updates may also be communicated via email or website notification. By placing an

order on our website, you agree to and accept our Terms of Service, including this policy.

Contact - Naze - Checkout

Policy Version: Current as of June 2025

1. No Returns for Hygiene Reasons

Due to hygiene and safety standards, we do not accept returns or exchanges on any products

unless they are defective or incorrect. This policy ensures that all customers receive unused,

untampered items.

2. Reporting a Defective or Incorrect Product

If you receive a product that is damaged, defective, or not what you ordered, please contact us

within 7 days of receiving your order. To process your claim efficiently, we require:

•A copy of your proof of purchase (e.g., order confirmation email)

•Clear images showing the defect or issue with the product

Please send these details to our customer support team at

info@nazestore.com .

3. Refund Approval Process

Refunds are issued at our discretion after we review the claim and verify the product issue. If

approved, refunds will be processed to your original payment method within 7-10 business days.

4. Non-Refundable Situations

•Change of mind or buyer's remorse

•Products returned without prior authorization

•Claims submitted more than 7 days after delivery

•Items damaged due to misuse or mishandling

5. Shipping Costs

Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective

item).

6. Contact Information

For any return or refund inquiries, please contact us at:

Email:

info@nazestore.com

7. Policy Updates

This Refund & Return Policy is subject to change. Updates will be reflected on this page and may

also be communicated via email or website notice. By placing an order on our website, you agree to

and accept our Terms of Service, including this policy.

Contact - Naze - Checkout