Mystery Box?

Processing Time

Orders are processed within 1–3 business days after purchase. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times:

United States: 5–12 business days

Canada: 7–15 business days

United Kingdom & Europe: 7–15 business days

Australia & New Zealand: 7–15 business days

Rest of World: 10–20 business days

Please note that shipping times may vary during holidays, high-demand periods, or due to carrier delays outside our control.

Tracking Information

All orders include tracking. Tracking numbers are typically updated within 2–5 business days after your order ships.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact us and we’ll work with the shipping carrier to help resolve the issue.

Incorrect Address

Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly entered addresses.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging so we can assist you.

Contact Us

For any shipping questions or concerns, contact us at: Doxiepack@outlook.com

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at doxiepack@outlook.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at doxiepack@outlook.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at doxiepack@outlook.com.

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