My Small World Bubbles

Your order is very important to us, from the moment we receive it to the moment it arrives at your door.

Where we ship

We currently ship to UK mainland and Northern Ireland only.

Delivery costs

•Orders under £50: £5.95

•Orders £50 and over: Free!

Dispatch & delivery times

Orders received before 1 pm Monday to Friday are sent by Next Day Delivery as Standard. We do not charge extra for this service.

We are unable to deliver on Sundays. Therefore, orders received after 1 pm on Friday and before 1 pm on the following Monday will be delivered on Tuesday.

We will contact you as soon as possible if there is a problem with your order or the items you have chosen. This may delay your delivery, but we'll keep you informed every step of the way.

Local delivery

We deliver same day to our local area by Eco Bike.

Contact - My Small World Toy Store - Checkout

Returns We have no time limit on our returns. We want you to be able to buy gifts in advance and not worry!

Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

I'm afraid we can't refund Gift Cards, or refund items which are not in its original condition, is damaged or missing parts.

How to Return: 1. Please send an email to sales@mysmallworld.co.uk so we know your return is on it's way. If you can give us an idea of why you are returning an item that would be super - it helps us improve!

2. Package your purchase and include your name, contact details, order number and receipt or proof of purchase. Send it to: Returns My Small World Toy Store 19-21 St Lawrence Street Bath BA1 1AN

We strongly advise, especially for more expensive items, that you get a proof of purchase or ask for a signed delivery, as we can only take responsibility for an item once it has been delivered to us.

3. Once your return is received, we'll send you an email to let you know it has arrived with us, and we'll refund your item immediately. It can take up to 3-5 days for a refund to show in your account, depending on which bank you use, but if you are concerned please call or email and we'll investigate.

Sale items Unfortunately sale items cannot be refunded.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you - the gift giver won't know, so there will be no hurt feelings!

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will need to send the refund to the gift giver.

Faulty Goods. Please check your item(s) carefully as soon as you recieve your parcel, and notify us within 48 hours of any damage or faults, so we can put it right as soon as possible. Should you need to send your parcel back to us because of a fault or damage, we will of course refund your postage. Please email us as soon as you can after delivery.

Contact - My Small World Toy Store - Checkout