My First Words - Evening Routine (مَا قَبْل النَّوْم)

📦 Shipping to the U.S

Shipping Policy for Media Mail with USPS (United States Postal Service)

Thank you for choosing our store! Here's our Shipping Policy for orders shipped within the United States using USPS Media Mail:

Processing Time: Please note that it will take 3 business days to process your order before it is shipped. Business days are Monday through Friday, excluding weekends and major holidays.

Shipping Method: We use USPS Media Mail to ship eligible items, such as books, music, films, and other educational materials. Media Mail is a cost-effective shipping option, ideal for sending media-related items.

Estimated Delivery Time: Once your order has been processed and shipped, the estimated delivery time for Media Mail within the contiguous United States is typically 2 to 8 business days. However, please be aware that delivery times may vary, and delays may occur during peak seasons or unforeseen circumstances.

Tracking Information: For your convenience, we will provide you with a tracking number once your order has been shipped. You can use this tracking number to monitor the status of your package and estimate its arrival.

Shipping Costs: The shipping cost for Media Mail will be calculated based on the weight and dimensions of your order. The exact shipping cost will be displayed during the checkout process.

Order Status and Updates: You will receive email notifications regarding the status of your order, including order confirmation, shipment confirmation, and tracking information.

Shipping Restrictions: Please note that Media Mail has specific eligibility requirements, and not all items may qualify for this shipping method. Items that do not meet the USPS Media Mail criteria will be automatically disqualified during checkout, and alternative shipping options will be provided.

Undeliverable Packages: In the event of an undeliverable package due to incorrect or incomplete shipping information provided by the customer, additional shipping charges may apply for re-shipment.

International Shipping: Currently, we only offer shipping within the United States, and international shipping is not available.

For any further inquiries or concerns regarding shipping, feel free to contact our customer support team at 28lettersllc@gmail.com

We appreciate your understanding and patience during the shipping process. If you have any questions or need assistance, please don't hesitate to reach out to us.

📦 Shipping to Canada

We’re so happy to share our books with families in Canada! Here’s everything you need to know about shipping:

Delivery Times

USPS First-Class International: 7–21 business days

USPS Priority International: 6–10 business days

(Delivery times are estimates and may vary due to customs processing.)

Shipping Rates

Shipping costs are calculated at checkout based on weight, size, and your location in Canada. We always do our best to keep rates as affordable as possible.

Customs & Taxes

Books are usually duty-free under USMCA.

Canadian customers may still be charged GST/HST or provincial sales tax upon delivery—this is collected by Canada Post or UPS, not by us.

Any taxes or fees collected at delivery are the customer’s responsibility.

We’re not able to control or remove these fees, and they vary depending on where you live in Canada.

Packaging

All books are shipped safely in protective packaging to make sure they arrive in excellent condition.

Questions?

If you have any questions about your order or shipping to Canada, feel free to reach out to us at 28lettersllc@gmail.com. We’re happy to help!

🤍 Thank you for supporting our small shop—we’re so excited to send these stories your way!

Contact - 28letters.co - Checkout

Thank you for shopping at 28Letters. We value your satisfaction and want to ensure you have a positive shopping experience with us. Please take a moment to review our return policy:

1. All Sales Are Final: To provide you with the most accurate information about our products, we diligently describe the content, weight, and size of each book in the product description. As such, all sales are final, and we cannot accept returns or offer refunds or exchanges for change of mind.

2. Defective, Damaged, or Wrong Item Received: While we strive for perfection, we understand that errors or issues may occur during the fulfillment process. We urge you to inspect your order immediately upon receipt. In the unfortunate event that you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery. Contact our customer support team with relevant details and images, and we will promptly assess the situation and take appropriate action to make it right.

3. Our Commitment: Your satisfaction is our top priority, and we are dedicated to resolving any issues that arise during your shopping experience. We will work diligently to investigate and resolve any legitimate concerns related to defective, damaged, or incorrect items.

4. Contact Us: If you need assistance or have any questions about our products or policies, please don't hesitate to contact our customer support team. We are here to help and ensure you have a delightful shopping experience.

We appreciate your understanding and cooperation in adhering to our return policy. Should you require any further assistance, please don't hesitate to reach out to us. Thank you for choosing 28Letters, and we hope you enjoy your purchase.

Sincerely,

28Letters

Contact - 28letters.co - Checkout