My First ABC

Last updated: June 2026

This policy explains how and when we dispatch and deliver your order. It forms part of our Terms and Conditions and should be read alongside them, including your right to cancel and our returns and refunds provisions.

1. Where We Deliver

We deliver across Ireland. If we are able to deliver to other destinations, the available options and any charges will be shown at checkout. If we cannot deliver to your address, we will let you know before taking payment.

2. Dispatch Times

How quickly we dispatch your order depends on whether the item is in stock or held in our wider warehouse range:

• In stock. If an item is in stock, we aim to dispatch it the next business day after your order is placed.

• Warehouse range. If an item is sourced from our warehouse, it typically takes 5–10 business days to be dispatched.

Where your order contains a mix of in-stock and warehouse items, we may either dispatch them together once everything is ready or send them separately. If we split your order, you will not be charged extra for the additional delivery.

Business days are Monday to Friday, excluding public holidays in Ireland. Orders placed at weekends or on a public holiday are treated as received on the next business day.

3. Delivery Times

Once your order has been dispatched, delivery is handled by our courier or postal partner. Delivery timeframes are estimates provided by the carrier and are additional to the dispatch times above.

Please note that we have no control over a courier's collection, transit, or delivery scheduling once an order has left us. Factors such as weather, peak periods, and local delivery conditions can affect timing. While we will always do our best to help if something goes wrong, delays caused by the carrier after dispatch are outside our control.

4. Delivery Charges

Delivery charges, where they apply, are calculated and displayed at checkout before you complete your order, based on your destination and the items in your basket. Any free-delivery threshold or promotion will also be shown at checkout.

5. Tracking Your Order

Where tracking is available, we will email you the relevant details once your order has been dispatched. Please check your spam or junk folder if you do not receive this. If you have any concern about the progress of your delivery, contact us and we will follow it up with the carrier on your behalf.

6. Failed or Missed Deliveries

If you are not available to receive your delivery, the carrier may leave a card, attempt redelivery, or hold the parcel at a collection point, depending on the service used. Please follow the carrier's instructions promptly, as parcels that are not collected may be returned to us. If an order is returned to us undelivered, we will contact you to arrange redelivery, which may incur a further delivery charge.

7. Incorrect Address Details

Please make sure your delivery address and contact details are correct when you order. We cannot be responsible for delays or non-delivery caused by incorrect or incomplete address information. If you spot a mistake, contact us as soon as possible and we will amend it where the order has not yet been dispatched.

8. Problems With Your Delivery

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as you notice the problem, ideally within a reasonable period of delivery, with your order number and details of the issue. This does not affect your statutory rights under the Consumer Rights Act 2022, which are set out in our Terms and Conditions.

9. Contact Us

If you have any questions about your order or this policy, please contact us using the details published on our website, quoting your order number where possible.

Contact - The Bookmark - Checkout

Last updated: June 2026

We want you to be happy with your purchase. This policy explains your options if you change your mind or if something is wrong with your order. It forms part of our Terms and Conditions and sits alongside our Shipping Policy.

Nothing in this policy affects your statutory rights as a consumer under the Consumer Rights Act 2022. Where this policy is more generous than the law requires, the more generous terms apply; where the law gives you stronger rights, those rights prevail.

1. Changing Your Mind (14-Day Cooling-Off Period)

If you are a consumer buying online, you have a legal right to cancel your order for any reason within 14 days, without having to give a reason. This cooling-off period ends 14 days after the day you (or someone you nominate) receive the goods. Where your order arrives in several instalments, the period ends 14 days after you receive the last item.

To cancel, simply tell us clearly before the 14 days are up — by email, post, or any other clear statement that you wish to cancel. You can use a cancellation form if you prefer, but you do not have to.

2. Returning Items You’ve Changed Your Mind About

After telling us you wish to cancel, please return the goods to us without undue delay and within 14 days. The following applies to change-of-mind returns:

• Condition. You may examine the goods as you would in a shop, but please do not use them beyond that. If the value of the goods is reduced because they have been handled more than necessary, we may deduct an amount to reflect that reduction.

• Packaging. Please return items securely wrapped, ideally in their original packaging, with all parts, components, and accessories included.

• Cost of return. For change-of-mind returns, you cover the cost and risk of returning the goods to us. We recommend using a tracked service and keeping proof of postage, as the goods remain your responsibility until we receive them.

3. Faulty, Damaged, or Incorrect Items

Under the Consumer Rights Act 2022, the goods we supply must be of merchantable quality, fit for their purpose, as described, and match any sample shown to you. These rights are separate from, and in addition to, the cooling-off period above.

If an item arrives damaged or faulty, is not as described, or is not what you ordered, please contact us as soon as you notice the problem, with your order number, a description of the fault, and when it arose. Depending on the circumstances and your statutory rights, you may be entitled to a repair, a replacement, a price reduction, or a refund.

• Return costs for faulty items. If an item is genuinely faulty, damaged in transit, or incorrect, we will cover the reasonable cost of returning it. Please contact us first so we can arrange this rather than incurring postage you may not be reimbursed for.

• Manufacturer’s guarantee. Many products carry a manufacturer’s guarantee, typically 12 months. This is in addition to your statutory rights, not a replacement for them. Before reporting a fault, it can help to check items such as the plug, fuse, batteries, and instructions.

4. Items That Can’t Be Returned for Change of Mind

Some items are exempt from the 14-day cooling-off period under the Consumer Rights Act 2022. These can include:

• goods sealed for health or hygiene reasons that have been unsealed after delivery;

• made-to-order, personalised, or custom items;

• sealed audio, video, or software products that have been unsealed after delivery; and

• other categories the law allows us to exempt.

Where an exemption applies, we will make this clear before you order. This does not affect your rights if the item turns out to be faulty or not as described.

5. How to Make a Return

To start a return, please contact us using the details on our website, quoting your order number and telling us whether you are cancelling under the cooling-off period or reporting a fault. We will then confirm the return address and any next steps. Please include your delivery slip or order number with the returned item so we can identify it quickly.

6. Refunds

Once we have processed your return, we will refund you as follows:

• Change-of-mind refunds. We will refund the price you paid for the goods, including standard delivery, no later than 14 days after we receive the goods back, or after you provide evidence that you have returned them, whichever is earlier. We may withhold the refund until then.

• Faulty-item refunds. Where you are entitled to a refund for a faulty, damaged, or incorrect item, we will also refund your reasonable return postage. Depending on your statutory rights and what you prefer, we may instead offer a repair or replacement.

• Cancelled orders. If we cancel an order before dispatch, or you cancel before dispatch, we will refund any payment taken without undue delay.

Refunds are made to the original payment method unless you agree otherwise, and you will not be charged a fee for the refund. Please note that, while we process refunds within the timeframes above, it can take your bank or card provider a few additional days to show the funds in your account.

7. Waste Electrical and Electronic Equipment (WEEE)

If you buy a new electrical or electronic product from us that replaces a similar old one, we will take back your old item free of charge, as required under WEEE legislation. You should return the old item within a reasonable period of your new purchase, and you cover the cost of returning it to us.

8. Complaints

If you are not satisfied with how we have handled a return or refund, please contact us so we can try to put it right. If we cannot resolve matters, you may refer your complaint to the Competition and Consumer Protection Commission (CCPC). For cross-border purchases within the EU, the European Consumer Centre (ECC) Ireland may also be able to help.

9. Contact Us

For any questions about returns or refunds, please contact us using the details published on our website, quoting your order number where possible.

Contact - The Bookmark - Checkout