MWE Capacitive Touch Kiosk

At MWEdisplay, we are committed to providing reliable and efficient shipping services for customers worldwide. We carefully prepare and inspect every order before shipment to ensure your products arrive safely and in excellent condition.

We currently provide shipping services to customers worldwide, including North America, Europe, Asia-Pacific, and other selected international regions. All delivery timeframes provided are estimates and may vary due to factors including carrier delays, weather conditions, customs clearance procedures, holidays, or other circumstances beyond our control.

1. Eligible Shipping Destinations

We currently ship to customers worldwide, including the following countries and regions:

•United States

•Canada

•United Kingdom

•France

•Germany

•Italy

•Spain

•Netherlands

•Belgium

•Switzerland

•Austria

•Other European countries and regions

•Australia

•New Zealand

•Japan

•South Korea

•Singapore

•Malaysia

•Thailand

•Indonesia

•Philippines

•Vietnam

•South Africa

Shipping availability may vary depending on the destination country, product type, local regulations, and logistics conditions.

Shipping Restrictions

At this time, we are unable to ship orders to the following locations:

•Alaska

•Hawaii

•Puerto Rico

•Guam

•U.S. Virgin Islands

•Armed Forces addresses (APO/FPO/DPO)

2. Order Processing Time

All orders require 1–3 business days for order processing, quality inspection, packaging, and shipment preparation.

Processing time begins after payment has been successfully confirmed.

During promotional periods, holidays, or periods of high order volume, processing times may be slightly extended.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

3. Shipping Time & Delivery Estimates

All delivery timelines refer to business days (Monday–Friday, excluding public holidays).

United States

Estimated delivery time: 5–10 business days

For U.S. orders, we work with trusted carriers such as UPS, FedEx, and other reliable logistics providers to ensure safe and timely delivery.

International Orders

Estimated delivery time: 8–16 business days

International delivery times may vary depending on the destination country, customs clearance process, and local courier services.

Additional delays may occur due to customs inspections, local regulations, or other circumstances beyond our control.

4. Shipping Costs & Import Duties

United States Orders

We currently provide free shipping within the United States for eligible orders.

International Orders

Shipping fees, if applicable, will be calculated and displayed during checkout.

For orders shipped outside the United States, local import duties, taxes, customs fees, or other charges may apply. These fees are determined by the destination country's regulations and are the responsibility of the customer.

MWEdisplay is not responsible for delays or additional costs caused by customs clearance procedures.

5. Order Tracking & Notifications

After placing your order, you will receive an order confirmation email containing your order details.

Once your package ships, you will receive a shipment notification email including:

•Tracking number

•Shipping carrier information

•Delivery tracking link

You can track your delivery status directly through the tracking link provided in the shipment notification email.

All important updates regarding your order, including order modifications, refunds, or shipping delays, will be sent to your registered email address.

6. Important Notes

Address Accuracy

Please carefully review your shipping address before completing checkout.

Once an order has been shipped, we are unable to redirect packages to a different address. MWEdisplay is not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete shipping information provided by the customer.

Damaged or Missing Items

We carefully inspect and package all products before shipment.

If your package arrives damaged, or if any items are missing, please contact our customer support team within 24 hours of delivery.

Please email us at: support@marveltechgroup.com

Please include the following information:

•Order number

•Photos or videos showing the issue

•Description of the damage or missing items

Our team will review your request and provide assistance as soon as possible.

Customs Clearance

For international shipments, customs procedures may cause delays beyond the estimated delivery timeframe. Customers are responsible for providing any required information and paying applicable customs duties, taxes, or import fees.

Force Majeure

MWEdisplay is not responsible for delays, losses, or damages caused by events beyond our reasonable control, including but not limited to:

•Natural disasters

•Severe weather conditions

•Transportation interruptions

•Carrier delays

•Customs delays

•Government restrictions

•Other unforeseen circumstances

7. Contact Us

If you have any questions regarding shipping, delivery status, or your order, please contact our customer support team:

Email: support@marveltechgroup.com

We will respond as soon as possible and assist you with your request.

Contact - MWEdisplay - Checkout

At MWE, we want you to be satisfied with your purchase. To initiate a return, please email mwedisplay@marveltechgroup.com with your order number and reason for the return.

Eligibility for Returns and Refunds:

To be eligible for a return and refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return or refund if the item has been used or is not in its original condition.

Time Limit for Accepting Returns:

The time limit for accepting returns is 2 working days after receive the returned item.

Shipping Costs:

All returned items must be repacked and returned in their original packaging for protection. The customer is responsible for any damage that occurs during return shipment. Damaged returns will not be refunded and customer must file a claim with the carrier. Packages being returned should be insured by you for your protection. Initial and return shipping costs will not be refunded.

Refunds & Credits

Please allow 1-2 weeks to process your return and refund. We can only provide credit for the item price. Shipping costs are not refundable.

Non-returnable Items

We cannot accept returns for the following:

•Custom displays and customized products, including orders with custom text, imprinting or graphics.

•Digital signage content creation services.

Contact Information:

For any questions or concerns regarding returns and refunds, please email us at mwedisplay@marveltechgroup.com .

If your product meets the return requirements, please send the goods back to the following address:

mwedisplay.com4980 Eucalyptus AveChino CA 91710United States

Contact - MWEdisplay - Checkout