Mushie Bath Play Sets

We want to make your shopping experience as simple as possible, so our shipping methods and policies have been designed to get your order to you as quickly and efficiently as possible.

Please make sure you enter your shipping address correctly as once it has been received, and your product is dispatched we cannot alter the address, and you will be charged the standard applicable postage rate for us to resend.

Please note that we endeavour to ship your goods within 24 hours of receiving your order. We do not ship on weekends or on public holidays, so any orders placed on a Friday afternoon/Saturday/Sunday will go out early the following week.

Once your items have been shipped, they become your property and responsibility. If a product arrives damaged, or is misplaced, it is your responsibility to liaise with New Zealand Post or the shipping agent responsible. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim.

SHIPPING TO NEW ZEALAND

Standard Shipping

•FREE SHIPPING on all NZ orders over $150.

•To qualify for free shipping you must spend $150 or more in a single transaction before any GST or discounts are applied..

•For New Zealand, please allow at least 2-7 working days for delivery on stocked items.

•If you require Express Post options, please contact us for a quote via info@pudgyfingers.co.nz

•North Island - Urban delivery - $8.00

•North Island - Rural delivery - $10.00

•South Island delivery - from $12.00

•Oversized Items NI (Urban) - $12.00, NI (Rural) - $15.00, SI - from $20.00

SHIPPING TO AUSTRALIA

•FREE SHIPPING on all Australian orders over $250.

•To qualify for free shipping you must spend $250 or more in a single transaction after discounts are applied.

•All orders to Australia are sent via tracked shipping.

•For Australia, please allow 5-15 working days for delivery on stocked items.

•Standard Shipping - $30.00

•Oversized Items - from $40.00

OTHER COUNTRIES

Pudgy Fingers also ships to the UK & USA.

Shipping costs to these countries vary according to value of the shipment as follows:-

Order Value Total = Shipping Cost

•$1 - $99 = $30

•$100 - $199 = $40

•$200 - $299 = $50

•$300 - $349 = $60

•$350 - $399 = $65

•$400 - $499 = $75

•$500 - $599 = $85

•$600 - $699 = $95

•$700 - $799 = $100

•$800 - $899 = $115

•$900 - $999 = $130

•$1000 - $1099 = $150

•$1100 - $1199 = $175

•$1200 - $1299 = $200

•$1300 - $1399 = $225

•$1400 - $1499 = $250

•$1500 - $1599 = $275

•$1600 - $1699 = $300

•$1700 - $1799 = $325

•$1800 - $1899 = $350

•$1900 - $1999 = $375

•$2000 - $2999 = $400 (subject to order size & weight)

•$3000 - $3999 = $450 (subject to order size & weight)

•$4000 - $4999 = $500 (subject to order size & weight)

The value of a shipment does not include GST/VAT if applicable.

Please allow 5-15 business days for delivery on stocked items. Certain destinations may take longer.We can provide tracking numbers upon request. Please note Pudgy Fingers has no control over any customs or import duties that could be levied when the package reaches your destination, for which you will be liable.

Contact - Pudgy Fingers - Checkout

You can return an item purchased, for exchange or store credit within 14 days of receiving your item.

A 10% restocking fee will be deducted from the return price of change of mind returns.

For accepted change of mind returns (full priced items only), the customer is responsible for the cost of return freight.

To be eligible for a return, your item must be unused and in the same condition that you received it (the item must be in brand new condition, unwashed, unworn and with original tags/labels attached). It must also be in the original packaging which is a resealable box. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To start a return, you can contact us at info@pudgyfingers.co.nz

Damages and issues Please check your order upon receipt and contact us immediately by email if the item is defective, damaged or if you receive the wrong item, so that we can rectify this as soon as possible.

Exceptions / non-returnable items Certain types of items cannot be returned, like custom made products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved and received your return, please contact us at info@pudgyfingers.co.nz

Contact - Pudgy Fingers - Checkout