Murrells Poncho

100% Happiness Guarantee

We want you to love your purchase. If you’re not 100% satisfied, you may return your item within 30 days of delivery for a refund or exchange.

U.S. Returns (Free Shipping)

We offer free return shipping for all U.S. customers within the 30-day return window.

To begin your return or exchange, visit: https://returns.sandcloud.com/

A prepaid return label will be emailed once your request is authorized.

Securely package your items (original packaging if available).

Drop off your package within 28 days of receiving your label.

Refund Processing

Refunds are issued to the original payment method.

Refunds are typically processed 5–7 business days after your return is delivered and approved.

Original shipping charges (if any) are non-refundable unless the item was defective or incorrect.

Exchanges

Exchanges for new colors/sizes/styles are available through the returns portal.

Apparel refunds require contacting customer service for assistance at customerservice@sandcloud.com .

Return Address

All U.S. returns are processed at:

Sand Cloud Returns979 Garnet AveSan Diego, CA 92109United States

Condition Requirements

To help protect against abuse and ensure fairness:

Items must be in new, unused, and unwashed condition

Tags must be attached when applicable

Final-sale or clearance items are not eligible for returns unless defective

Defective or Incorrect Items

If you received a defective or incorrect item, contact us at customerservice@sandcloud.com with a photo, and we will replace or refund the item at no cost to you.

International Returns

Start your return via: https://web.global-e.com/Returns/portal

DHL return labels are provided, and shipping costs will be deducted from the refund.

Exchanges are not currently available for international orders.

Lost Packages

We assist customers with carrier investigations for lost packages.If a package is deemed lost after the carrier investigation, customers receive a reorder with free shipping