Murphy Upholstered Ottoman Bed Frame

Summary

Our average delivery takes about 4-10 working days from the date of the order. We use our company vehicles to deliver the product to our customer's house. We have a dedicated distribution team who work around the clock to make sure all products should be delivered in time and in perfect condition.

Delivery information

•Once we receive your order, you will receive a welcome call within 48 hours and the order is processed by our team

•Your order will be inspected by a dedicated quality control team to ensure that the product is perfect

•Once the order is ready and authorized by our quality control team, you will receive a call and email about delivery confirming delivery date and a delivery time-slot

•You will receive a text message a day before delivery confirming delivery date and a delivery time-slot

Access to Property

Please check measurements before you order; Viz-Beds will not be liable if you cannot move the bed to your room. Please measure your entrance, hallway, staircase and any other areas which the item will need to go through. Please ensure that you can move the bed inside the destination room before you place your order as this is not valid reason for returning it.

Damage

All furniture is delivered by our company vehicles and we make sure that the product should be delivered in excellent condition. Please do not accept delivery if the product is damaged. If you find the product is damaged after delivery, please contact us within 48 hours by email only at info@vizbeds.co.uk with photographic evidence for proof of damage. We will arrange to send you a free replacement. Any problems with our delivery service can be reported and resolved with ease and efficiency.

Recycling Service

Our collection of old bed service is available for an extra £65, and this service is cash only. The courier team will collect the cash for our recycling service (one bed + one mattress). If you need any further information, please contact us on 01924 609595 for further details.

Failed Delivery

Once you have agreed the delivery date and delivery time-slot, if no one is at home to accept the delivery there will be a £30 surcharge to re-arrange the delivery. To avoid any issues, please contact us 24 hours before delivery, and we will re-arrange the delivery of your product without any charge. If you are not happy with delivery service or product, please contact us on 01924 609595, and we will take action immediately to resolve the issue

Free Weekend Delivery

We offer free delivery over weekend, however this might take up to 12 working days, if you would like weekend delivery, please leave a note at checkout and we will arrange weekend delivery for you without any extra charge

Free delivery

Free delivery to most parts of the UK, however, there are few postal codes where the delivery charges apply, please make the post codes before order

Assembly Service

We provide assembly service, with extra £49, please tick the assembly box while purchasing the beds, this service is available on UK mainland only, if you need any further information, please contact us on 01924 609595

Additional delivery charges to the post codes

There is additional £40 delivery charges to the following post codes

BH, CA, CT, DG, FK, IP, KA, KY, NR, SY, PA, SA There is additional £95 delivery charges to the following post codes

AB, DD, DT, EX, LD, LL, PH, PL, TA, TQ, TR No delivery service

We are sorry, we don't deliver to the following location

•No delivery to KW, IV, ZE, IM, JE, GY

•No delivery to Channel Islands

•No delivery to Isle of Man

•No delivery to Scottish Highlands

•No delivery to Northern/Southern Ireland

•No delivery to Isle of Wight

•No delivery to Scilly Isles

•No delivery to Scottish Islands

Contact - Vizbeds - Checkout

We offer 2 working days (48 hours) cooling off period, where you can amend or cancel your order, however you need to send us email to info@vizbeds.co.uk within 48 hours in order to cancel or amend your order

Once the cooling off period has been exceeded, we will not be able to cancel or amend your order, as all our order are “made to order” products, Your order can not be cancelled or amened once the order has been passed to production department after 48 hours of order

If you wish to cancel your order after 48 hours, there will 25% cancellation charge of the total order value

If you are not happy with your order and would like to return your product, we offer free replacement if there is any issue/defect with the product,

We are sorry we don’t have accept return due to colour or just you don’t like it

If you really want to return the product, there will be 50% charges and £100 handling charges, (for example, if your order value £700, there will be 50% charge which will be £350, and £100, the total £450 charges to collect the product

If there is any issue with the product We offer 30 days free return with full refund, or replacement whichever you prefer

30 days free Return with full refund

We offer a free 30-days money back guarantee for our customer's peace of mind.

Please note our 30 days free return with full refund offer is only valid if there is any issue / manufacturer fault, we will not accept return on the following

•Just you don’t like it

•Does not fit in your bedroom

•Can’t take inside the room, as the stairs are too tight

•Don’t like the colour (we offer free samples)

•Don’t like the bed design

•Changed your mind

•Change the bed

Contact - Vizbeds - Checkout