Mural Art Wall Light

Where are the items located?Our inventory is strategically distributed across numerous warehouses and suppliers worldwide, encompassing Mainland Asia, Germany, and the United States. This extensive network allows us to efficiently manage our stock and fulfill orders based on distinct inventory plans tailored to each customer. By leveraging these global resources, we ensure that packages are transported to customers with precision, optimizing delivery times and enhancing overall service quality.

Q: My tracking number is active. Can I still cancel?

A: No. If your tracking is active, it means the order has left our warehouse and is on its way. We cannot stop it at this stage.

Details: Your package is traveling from our factory in Asia. It's either on a large shipping boat (Standard) or a fast cargo plane (Expedited). In both cases, it's mixed with thousands of other packages and cannot be pulled out.

What's Next: You'll need to wait for the item to arrive. Once it does, just email us at c ontact us . We'll help you with the return for a refund.

When will the package be shipped?Rest assured, your packages are dispatched promptly within 2-3 business days from the time of your order. Once your shipment is on its way, you will receive an email containing comprehensive tracking information to keep you informed about its journey.In the event that you don't find the email in your primary inbox, we recommend checking your junk or spam folder, as occasionally it may be redirected there. Should you still encounter difficulty locating the email, it's possible that it might have been rejected by your email system. In such cases, please reach out to us directly, and our customer support team will be more than happy to assist you. Your satisfaction is our priority, and we are committed to ensuring a seamless and transparent shipping experience for you.

How to ship the itemHow you ship your package is up to you, we offer standard shipping and express shipping options:

What is standard shippingStandard shipping is free home delivery, for standard shipping we use ocean shipping + local UPS delivery. Orders using standard shipping typically arrive within 4-6 weeks. You do not need to pay any additional fees for standard shipping, all orders can be shipped using standard shipping to our supported shipping destinations, (excluding second delivery failed shipping and return fees).

We do not ship to PO Boxes/APO/FPO addresses. Due to the nature of our business, items may arrive in multiple packages. Some products are made-to-order, please reference individual product pages for production/shipping lead times on made to order items.

What is fast shippingFast Shipping Usually we use shipping, EMS, UPS, FedEx or DHL to ship the items, the express usually arrives within 1-3 weeks, and the fastest can receive your items within 7-21 working days.Note that you pay for express shipping excluding customs duties. Payment of duties and customs charges is your responsibility and we are not responsible for these charges.

Expedited shipping rates vary based on the shipping option you choose, as well as the weight, dimensions, destination and other factors of your order. You can check the exact shipping cost at checkout.

If the package does not arrive on time, please contact us.

Who pays import duties and VAT?In most cases our parcels pass through customs without paying VAT. But in some cases, especially for large orders, we may need to provide more information to the customs, and need to cooperate with buyers to provide documents. Note that each destination country has a different import tax threshold on the value of goods that can be imported into that country before import taxes are imposed. Import duties, taxes and charges are not included in item prices or shipping charges. These charges are the buyer's responsibility.

Due to current U.S. tariff policies, shipping fees will apply for products exported to the United States. The exact cost will be displayed at checkout. For Australian customers, according to Australian customs regulations, orders below 1,000 Australian dollars are exempt from taxation. If your order exceeds 1,000 Australian dollars, we recommend placing multiple smaller orders to avoid additional charges. For customers in other countries or regions, please contact our support team to verify whether taxes are applicable. While we do not charge any consumption tax directly, all applicable consumption taxes will be the responsibility of the buyer.

Cancel order,If you regret your purchase and want to cancel your order, please apply within 48 hours. If it exceeds 48 hours, we may not be able to cancel your order. If you do not receive the shipped email/notification, please contact us, we do not guarantee that we will be able to cancel the order.

Address Change GuaranteeWe offer a guarantee window for address modifications:

Within 48 hours of placing your order, We can usually make the change before carrier pickup free of charge.

After 3 Days: The order is likely already with our fulfillment partner or the shipping carrier. An address change cannot be guaranteed. If a critical change is necessary, contact Customer Service immediately at support@mooiehome.com .

Incorrect address.Please make sure the shipping address is correct when placing your order. We are not responsible for lost or misdelivered packages and related costs due to you providing an incorrect address.

Change of address.After the package is shipped, we cannot guarantee that the address modification will be successful. If a change of address is required, in any case the carrier will charge us a change of address fee, and if the new address is not in the vicinity of the wrong address, the carrier will charge us an additional re-delivery fee.If you ask us to make a change, we will send you an invoice to cover the additional cost of the change of address so we can break even.We appreciate your understanding that while we do our best to cover the cost of any mistakes made by ourselves, we cannot cover the cost of mistakes that are beyond our control.

How can I track my order?You can c ontact us by email or contact us page, and we will reply the detailed track of your package by email .

International TransportAt present, we deliver to the following countries: United States, United Kingdom, France, Spain, Germany, Luxembourg, Canada, Italy, Poland, Belgium, Austria, Portugal, Netherlands, Denmark, Finland, Norway, Switzerland, Sweden, Australia, Greece, Cyprus, Croatia, Turkey, Czech Republic, Hungary , Romania, Croatia, Slovenia, Ireland, Estonia, Cambodia, Hong Kong, Israel, Indonesia, Kazakhstan,

We do not ship to PO Boxes/APO/FPO addresses. Due to the nature of our business, items may arrive in multiple packages. Some products are made-to-order, please reference individual product pages for production/shipping lead times on made to order items.

Changes to estimated delivery date.We, or our delivery partner(s), will notify you of reasonable changes to the estimated delivery date where events outside of our or our delivery partner’s control delay or prevent delivery from taking place at the original estimated date and/or time. Delivery of the Products will take place when we deliver them to the address that you gave to us. If we cannot deliver your Products within 90 days, we will:

let you know; cancel your order; and give you a refund.

if you need faster shipping service, please contact our customer service team in advance.

If you belong to the European Union, Canada and the United States, we will ship by UPS, Door to door, and you do not need to pay any import duties. (Our shipping partner will pay your import duties)This service is limited to selection: standard shipping channels

Special attention: Please choose standard shipping channels for Britain, Belgium, Poland, Spain, Germany, Luxembourg, Austria, Sweden, Hungary, otherwise the customs may impose expensive import duties.

Rejected, lost, stolen and misdirected packages.If there is no signature requirement, our shipping partners (UPS or EMS) will make their own determination as to whether an area is safe to drop off a package.If there is a signature request, they try to get a signature from the address or someone nearby. If they are unable to obtain a signature, they may leave a follow-up message with further instructions. Check your package tracking information for details on the most recent delivery attempt.If your package is returned to the place of origin due to loss, theft, mis delivery, etc., we will provide re-shipment service. Reshipping is a paid service and you will be charged a shipping fee based on the package size and weight of your order.If a package/item is damaged or lost in transit, we will send you a new order for free.

If a package is marked as "delivered" but can't be found, it's likely that the package is nearby or may still be on the delivery truck and not lost. Possibly the package will arrive the next day. If you still haven't found your package, please contact us and we will assist you to find your package.

In order to be considered for an exchange or refund, you must request tracking to confirm that the package was lost, and all tracking must be completed within 7 days of delivery. Because outside of this window, we cannot file a damage claim with our carrier to recover the cost of lost or stolen items.

Shipping failed.Once the package arrives locally, it will be delivered once free of charge by the local carrier partner, but if the package cannot be delivered (such as unable to obtain a receipt, wrong address, etc.), the shipping partner will stop the delivery and stop the package at the local facility before returning the package to us 2-5 days. When this happens, the courier will charge us again for returning the package. We are not responsible for any costs associated with returned or not received items.

If this happens, we will contact you again to arrange delivery. If you would like to resend the package, we will email an invoice stating the return fee and reshipment fee charged to the sender by the shipping partner. Or, if you no longer need the package, we will refund you less a 30% restocking fee to cover any lost shipping and packaging costs.

We must hear from you within 30 days of the item being returned to us in order to reship it or receive a refund.

We do not ship to the following countries / regions:Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Cambodia, Georgia, India, Indonesia, Hong Kong, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Mongolia, Nepal, Oman, Pakistan, Philippines, Sri Lanka, Tajikistan, Turkey, Turkmenistan, Uzbekistan, Vietnam, Yemen, American Samoa, Cook Island, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Island, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Albania, Bosnia and Herzegovina, Montenegro, Serbia, San Marino.

If your country is not listed please email us support@mooiehome.com and ask for shipping rate to your specific country.

All African CountriesAll South American Countries.If you are in the above countries, you still want to buy lamps.Please contact our customer service: support@mooiehome.com , we will calculate the transportation cost for you separately.

Contact us

Tel: +1 800-867-5009 Email: support@mooiehome.com Office address: 159 W. 25th Street 5th Floor, New York, NY 10001 US

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Last updated: 2026.1.31

We are committed to ensuring that you are completely satisfied with your purchase. If you are not satisfied with your purchase, please refer to the return and exchange policy below.

My tracking number is active. Can I still cancel?

No. If your tracking is active, it means the order has left our warehouse and is on its way. We cannot stop it at this stage.

Details: Your package is traveling from our factory in Asia. It's either on a large shipping boat (Standard) or a fast cargo plane (Expedited). In both cases, it's mixed with thousands of other packages and cannot be pulled out.

What's Next: You'll need to wait for the item to arrive. Once it does, just email us at c ontact us . We'll help you with the return for a refund.

We usually allow you to cancel your order free of charge within 48 hours.

If your order shows as already shipped, it cannot be canceled. If you insist on canceling, we will charge 30%-50% of the order amount as warehousing fees, order processing fees, and shipping costs. This fee will be deducted from your refund. *Please carefully check your order before purchasing to ensure there are no errors.

Return and exchange period

You can apply for a return or exchange within 30 days after receiving the product.

To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you have any return requests, please contact our support team before you return a product. We will provide you with a detailed return address. We have multiple warehouses and addresses in the United States, China, and Europe, so we need to automatically match the warehouse for returns based on your purchase address.

If your return or exchange request is accepted, we will send you a return-permission email with instructions on how and where to send your package. We have warehouses at multiple addresses in multiple countries, and we will provide you with a return address based on the actual situation. We do not support return shipping labels at this time. We do not accept items returned without a return request.

You can always contact us for any return question at support@mooiehome.com .

Return and refund conditions

The product has quality issues.The item was returned undelivered.The shipment has not been delivered for more than 90 days.Returned merchandise must be in its original packaging and unused. A receipt or proof of purchase is also required

Special offer, clearance or customized items cannot be returned or exchanged.

Please get in touch if you have questions or concerns about your specific item.

We do not accept returns or exchanges under the following circumstances:

Exceeding the return and exchange time limit: We have a 30-day return and exchange policy. Please apply for return or exchange within 30 days after receiving the product.

The product has obvious signs of use: If the purchased product has been used and has obvious signs of use, it cannot be returned or exchanged.

Damaged or Incomplete Items: Any item that is not in original condition, meaning it is damaged or has parts missing due to no fault of ours.

Products customized according to customer wishes: For some customized products or products with special instructions that do not support returns and exchanges, once produced or shipped, returns and exchanges will not be accepted.

Virtual goods and services: such as transportation insurance, expedited shipping, etc. No refunds will be accepted after the items are shipped.

Product Misunderstandings and Price Misunderstandings: Misunderstandings about product listings despite being clearly marked as non-discounted items.

We do not accept returns, cancellations, or exchanges for bulk orders of the same product (“bulk order”: three or more of the same product). If you are ordering a large quantity of items, we recommend that you purchase one item first to confirm it meets your needs. If you have any questions, please contact us at support@mooiehome.com , and we will reply to you as soon as possible.

Exchange policy

Product exchanges are subject to return conditions and are responsible for related shipping costs. For international exchanges, customs duties and import taxes may be involved. These fees are typically borne by the consumer and may vary by country.

Please note that the return shipping costs in the following situations shall be borne by the consumer!

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. The reasons caused by the consumer include the following:

•1. The customer personally thinks the product does not meet expectations.

•2. The customer personally thinks the size is too small or too large.

•3. The customer personally thinks the color does not meet expectations.

•4. The customer wants to return the product for personal reasons, such as a change of mind or no longer needing the product.

•5. The customer ordered the wrong item or the wrong quantity.

•6. The customer did not read the product description thoroughly and was surprised by features or specifications.

Item is damaged or wrong

If the item is damaged during shipping or you receive the wrong item, please contact our customer service within 48 hours after receipt.

Follow our steps to start a return

•Step 1: Please read our returns policy above to determine if your order is eligible for a refund/return.

•Step 2: Submit inquiries to support@mooiehome.com , including your reason for return. If it is a quality problem, please attach a photo to the email so that we can quickly deal with the problem for you.

•Step 3: We will determine the amount of refund you are eligible for based on the reason for your return and the items in your order.

•Step 4: We will provide a return address and shipping label instructions. If you do not follow our instructions, we will not be able to issue you a refund.

•Step 5: You ship items at your own expense. We do not cover return shipping costs or provide prepaid labels. Please print your order confirmation email and include it in your return package.

•Step 6: Notify us by email that you have shipped the package and provide us with the tracking number of the package.

•Step 7: We will process your return within 7 business days of receiving your returned item. Refunds will be made back to your original method of payment.

Please Note: We do not accept any unapproved returns or packages.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@mooiehome.com .

MOOIEHOME

Tel:+1 800-867-5009Email: support@mooiehome.com Factory address: No. 6, Eighth Road, West Bank South Road, Guzhen Zhongshan, 528421 Guangdong, China.Office address: 1520 Caton center Dr. Suite L-M, Baltimore MD 21227 USA

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