Multifunctional Diaper Backpack

Welcome to our Hottscreations Shipping Policy, where you'll find all the information you need for a smooth shopping experience. Below are the details you should know:

1. Order Processing Time

1.1. Order Confirmation: You'll receive an order confirmation email right after placing your order.

1.2. Processing Time: Orders are typically processed within 3-7 business days, excluding weekends and holidays. Custom or made-to-order items may take longer, as indicated on the product page.

2. Shipping Methods and Delivery

2.1. Shipping Carriers: We work with reputable carriers like USPS and UPS for reliable delivery.

2.2. Shipping Options: Choose from standard, expedited, or express shipping during checkout, along with a pick-up option.

2.3. Estimated Delivery Times: Delivery times vary based on location, shipping method, and product availability. You'll see estimated delivery times during checkout.

2.4. Tracking: Once your order ships, you'll receive a confirmation email with tracking information.

2.5. International Shipping: We offer international shipping with additional charges such as customs duties and taxes for recipients.

3. Shipping Costs & Delays

3.1. Shipping Charges: Costs are based on shipping method, destination, order weight, and size. You'll see the shipping cost before finalizing your purchase.

3.2. Free Shipping: Periodically, we may offer free shipping promotions.

3.3. Shipping Delays: Unforeseen delays may occur due to weather, carrier issues, or high demand periods.

3.4. Shipping Communication: We'll keep you updated in case of significant shipping delays.

4. Address Accuracy

4.1. Address Information: Provide accurate shipping details during checkout to avoid delivery issues.

4.2. Address Changes: Contact us immediately if you need to change your shipping address after placing an order.

5. Returns and Refunds: Refer to our Return Policy for details.

6. Contact Us: If you have any questions or need assistance, please contact our customer support team.

Trade name: Hottscreations

Phone number: 8777988584

Email: info@hottscreations.com

Physical address: 3343 Peachtree Road, 1657, Atlanta GA 30326, United States

Thank you for choosing Hottscreations! By shopping with Hottscreations, you agree to our policies.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@hottscreations.com . Please note that returns will need to be sent to the following address: [3343 PEACHTREE RD NE STE 145-1657, Atlanta, GA 30326] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@hottscreations.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@hottscreations.com.

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