Multifunctional Diaper Backpack - Mermaids and Dolphins

Thank you for shopping at Sea Dragon Dreams. We are committed to ensuring that your orders are handled efficiently and delivered in a timely manner. Below is our detailed shipping policy, including processing times, shipping costs, and digital product downloads.

Processing Times

•All orders are processed within 2-7 business days.

•Orders are not processed or shipped on weekends or holidays.

•If a product becomes suddenly out of stock or unavailable by the supplier, we will notify you via email with updates and further options.

Shipping Costs & Free Shipping

•We offer free shipping for all US orders over $100.

•For orders under $100, standard rates apply

•Once your order is shipped, you will receive a confirmation email with tracking details.

Order Tracking

•Once your order has shipped, you will receive an email with your tracking number. You can use this number to follow the shipment’s progress on the carrier’s website.

Lost or Damaged Packages

•If your package is lost or damaged in transit, please contact us at seadragondreams@gmail.com. We will work with the carrier to resolve the issue.

For any questions or additional support, contact us at 850-483-1327 or via email at seadragondreams@gmail.com .

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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Customer provides return shipping. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at s eadragondreams@gmail.com. Please note that returns will need to be sent to the following address: 5409 Keel Drive, Pensacola, Florida, 32507, USA If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at seadragondreams@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at seadragondreams@gmail.com .

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