Multi-Floral Open-Face Set

Last Updated: July 2026

At ICEGIANT / theigt.com, we offer shipping for ready-to-ship jewelry, made-to-order products, and custom-made items, including custom grillz. Shipping time may vary depending on the product type, customization process, destination, shipping method, warehouse location, customs clearance, and carrier performance.

Important: This Shipping Policy applies only to orders placed directly on www.theigt.com. If you purchase through an authorized reseller, marketplace, local channel, or third-party partner, that seller or platform may provide its own shipping policy.

1. Free Shipping

We offer free standard shipping on eligible orders. No minimum purchase or promotion code is required unless otherwise stated on the product page or checkout page.

Although standard shipping may be free to the customer, shipping still has an actual cost to us. If an order is canceled, returned, exchanged, or refunded after shipping has been used, the original shipping cost may be non-refundable or deducted as described in our Return, Refund, Remake, and Repair Policy.

2. Processing Time vs. Shipping Time

Processing time and shipping time are different.

Processing time means the time needed to prepare, verify, customize, produce, pack, or dispatch your order.

Shipping time means the estimated time after the package has been handed over to the carrier.

For ready-to-ship items, processing usually takes less time. For made-to-order or custom-made products, processing and production may take longer.

Delivery estimates are not guaranteed unless expressly stated. Delays may occur due to customs, carrier issues, incorrect shipping information, weather, holidays, product availability, production schedules, security checks, or other circumstances outside our reasonable control.

3. Custom Grillz and Mold Kit Shipping

Custom grillz orders may involve multiple stages, including mold kit shipment, mold return, mold or fit review, design confirmation, CAD or mock-up review, production, quality control, and final shipment.

Mold Kit Shipping

If your custom grillz order includes a mold kit, the mold kit is usually dispatched after your order is processed. Delivery time depends on your location and selected shipping method.

The mold kit is provided for customers to submit fit information for custom decorative jewelry production. ICEGIANT does not directly supervise, perform, or provide in-person guidance for the customer’s molding process.

Production Time

For custom grillz, production time does not begin when the order is placed. Production begins only after all required order details, usable mold materials, fit information, design approvals, CAD approvals, or other required information have been received and reviewed.

Typical custom grillz production time is approximately 3–4 weeks after the mold or fit information has been approved. More complex designs, material availability, revisions, holidays, or quality control checks may extend the timeline.

Final Grillz Shipment

After production and quality control are completed, your finished custom grillz will be shipped to the address provided at checkout. Final delivery time depends on your destination and selected shipping method.

4. U.S. Shipping Options

For orders shipped within the United States, estimated delivery times are generally:

Standard Shipping: 8–14 business days after shipment, free for eligible orders.

Express Shipping: 4–6 business days after shipment, available for an additional fee where offered.

Orders are generally processed Monday through Friday, excluding weekends and holidays. Weekend or holiday delivery is not guaranteed.

Express shipping covers faster carrier transit where available. It does not shorten custom production time, mold review time, design approval time, CAD work, or other order preparation steps.

5. International Shipping

We currently offer international shipping to many countries and regions, including the United States, United Kingdom, Australia, Canada, France, Germany, Spain, Italy, and Japan.

For other countries or regions, please contact us at support@theigt.com before placing an order to confirm whether shipping is available.

Estimated international delivery times are generally:

Standard International Shipping: 10–20 business days after shipment for eligible countries.

Express International Shipping: 6–8 business days after shipment where available.

Other International Orders: Shipping may be available by DHL, FedEx, or another carrier. Additional shipping fees may apply.

International shipping timelines may be affected by customs clearance, local postal services, import procedures, holidays, weather, and carrier delays.

6. Overseas Warehouse Shipments

Some products may ship from an overseas warehouse or production location. If your order ships from an overseas warehouse, this may add additional processing or transit time.

Depending on product availability and order type, your order may be shipped from different locations or in multiple packages.

7. Multiple Shipments

If your order contains custom-made products, ready-to-ship products, mold kits, overweight items, or items shipping from different locations, we may ship your order in multiple packages.

Multiple shipments may be used to reduce waiting time or improve delivery efficiency. You may receive separate tracking numbers for different packages.

8. Order Status and Tracking

After placing an order, you should receive an order confirmation email.

Once your package is shipped, you should receive a shipping confirmation email with tracking information, if tracking is available for your shipping method.

If you do not receive an order confirmation or tracking email, please contact us at support@theigt.com with your order number.

9. Changing Shipping Address or Delivery Method

If you need to change your shipping address or delivery method after placing an order, please contact us immediately at support@theigt.com.

We will try to assist, but we cannot guarantee changes once an order has entered processing, production, packing, or carrier handoff.

If a package has already been shipped or handed over to the carrier, rerouting may not be possible. If a carrier allows rerouting, additional fees may apply. A typical rerouting or address change surcharge may range from $20–$30, depending on the carrier and destination.

Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for delays, failed delivery, return-to-sender packages, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

10. Express Shipping Delays

Express shipping refers to faster carrier transit after a package has shipped. It does not include production time, mold kit return time, mold review time, CAD work, design revisions, quality control, or other preparation steps.

For made-to-order and custom-made products, including custom grillz, processing and production may take several weeks before final shipment.

If you selected express shipping and your package has not arrived within the estimated transit period after shipment, please contact us and the carrier so the shipment status can be reviewed.

11. Customs Duties, Taxes, and Import Fees

Product prices and shipping fees displayed on our website do not include import duties, VAT, GST, customs fees, brokerage fees, excise duties, or other charges imposed by the destination country unless expressly stated.

International customers are responsible for any customs duties, import taxes, VAT, GST, brokerage fees, or other charges required by their country or local authority.

These charges are generally collected by customs authorities, postal services, or carriers upon import or delivery. We do not control these charges and cannot predict the amount.

If a package is refused, unclaimed, delayed, returned, or abandoned due to unpaid customs duties, taxes, import restrictions, or customer refusal, the customer may be responsible for original shipping fees, return shipping fees, customs charges, handling fees, and any non-refundable product or production costs.

12. U.S. Sales Tax

For orders shipped within the United States, applicable sales tax may be calculated and added at checkout based on your shipping address and applicable state or local tax laws.

Prices displayed on our website do not include sales tax unless expressly stated.

13. Lost, Stolen, Delayed, or Damaged Packages

Once a package has been handed over to the carrier, delivery is handled by the carrier. We are not responsible for carrier delays, theft after delivery, failed delivery attempts, or incorrect delivery scans caused by the carrier or customer-provided shipping information.

If your tracking shows delivered but you cannot locate the package, please first check with your household members, neighbors, building management, mailbox, front desk, local post office, or carrier.

If your package appears lost, delayed, stolen, or damaged in transit, please contact us at support@theigt.com and contact the carrier as soon as possible. We will reasonably assist with carrier investigation or insurance claim support where available.

Depending on the shipping method, carrier investigation result, insurance coverage, and order type, we may be able to offer a replacement, repair, remake, store credit, refund, or other solution. Approval is not guaranteed and will be reviewed case by case.

14. Returns, Exchanges, and Return Shipping

All returns, exchanges, repairs, remakes, and refunds are subject to our Return, Refund, Remake, and Repair Policy.

Original shipping fees are non-refundable once the shipping service has been used, unless the return is due to a confirmed shipping or fulfillment error by us.

If your order was shipped under a free shipping promotion, a shipping recovery fee may be deducted from an approved refund as described in our Return, Refund, Remake, and Repair Policy.

Return shipping, insurance, customs duties, import taxes, brokerage fees, and other return-related charges are the customer’s responsibility unless otherwise confirmed by us in writing.

15. Important Notes

•Shipping estimates are provided for reference and are not guaranteed unless expressly stated.

•Business days do not include weekends or public holidays.

•Custom products may require additional production, review, approval, or quality control time.

•We may split orders into multiple shipments where necessary.

•We may update this Shipping Policy from time to time by posting the updated version on our website.

16. Contact Us

If you have questions about shipping, delivery, tracking, or your order status, please contact us:

Email: support@theigt.com

Company Name: Icegiant Collective LLC

Phone: (332) 207-7690

Website: www.theigt.com

Contact - ICEGIANT - Checkout

Last Updated: July 2026

At ICEGIANT / theigt.com , customer satisfaction is important to us. Because we sell both ready-to-ship jewelry and custom-made products, including custom grillz, return and refund eligibility depends on the product type, order status, and whether production has started.

Important: This policy applies only to orders placed directly on www.theigt.com . If you purchase through an authorized reseller, local channel, marketplace, or third-party partner, that seller may provide its own consumer-facing return and refund policy, subject to applicable law.

1. General Return Policy

All return, cancellation, refund, exchange, remake, and repair requests must be reviewed and approved by our team before any item is sent back.

Returned items must be received and inspected before any refund, exchange, store credit, repair, or remake is processed.

We reserve the right to refuse returns or exchanges that do not meet the requirements of this policy, including items that are used, worn, altered, damaged, incomplete, or returned without authorization.

2. Non-Refundable and Final Sale Items

To maintain product quality and hygiene standards, the following items may be final sale and may not be eligible for return, refund, or exchange:

•Custom-made products and custom grillz once design work, mold review, CAD work, production preparation, or manufacturing has started;

•Mold kits that have been shipped, opened, used, or returned for hygiene reasons, except where required by law or where a product defect is confirmed;

•Completed custom grillz made based on your selected design, mold, fit information, or approved order details;

•Solid gold jewelry, engraved jewelry, personalized jewelry, free gifts, and promotional items;

•Pre-orders once processing, sourcing, production preparation, or manufacturing has started;

•Items damaged due to misuse, unauthorized modification, improper wear, improper cleaning, or customer handling.

Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.

3. Custom Grillz Cancellation and Refund Policy

Custom grillz are made-to-order products. Refund eligibility depends on the age of the order, the work already completed, and the stage of the custom process.

Before the Mold Kit Is Shipped

If you request cancellation before the physical mold kit has been shipped and before custom processing or order preparation has begun, you may be eligible for a full refund.

After the Mold Kit Has Been Shipped

Once the mold kit has been shipped, a full refund is no longer available.

Depending on the order stage and costs already incurred, applicable deductions may include:

a $35 mold kit cost, which is non-refundable once the kit has been shipped;

shipping costs already used, including either the original shipping fee paid by the customer or, for orders shipped under a free-shipping promotion, a recovery fee of $10 for standard shipping or $25 for express / DHL shipping;

•a 15% custom order setup and production reservation fee, calculated based on the full pre-tax order subtotal, once any mold or fit review, impression processing, design work, mock-up, CAD work, order setup, or production preparation has begun;

additional mold kit fees, if extra mold kits were sent due to user error or an unusable mold.

Applicable deductions may be combined where they cover separate costs or services already incurred. The same shipping cost will not be deducted twice, and total deductions will not exceed the amount actually paid.

Requests for a refund to the original payment method must generally be submitted within 60 days from the mold kit shipment date and before physical production begins. After this period, any eligible remaining value may be offered as store credit after applicable deductions.

After Mold Return or Approval, or Production Start

Once completed mold or fit information has been returned, reviewed, or accepted, custom processing is considered to have begun, and the applicable 15% fee will apply.

Before physical production begins, a cancellation request may still be considered under the refund or store-credit terms above.

After Physical Production Has Begun

Once physical production has begun, the order becomes final sale and is no longer eligible for cancellation, refund, or store credit due to personal preference, change of mind, timing changes, or requested design changes.

If there is a confirmed production defect, material error, or mismatch from the approved order details, we may offer a repair, adjustment, remake, refund, store credit, or another appropriate solution after review.

4. Order Holding Periods and Abandoned Custom Orders

Custom grillz require timely balance payment, mold or fit information, order approval, material planning, and production scheduling. Orders and quoted prices therefore cannot be held indefinitely.

Deposit Orders

For partial-deposit orders, the quoted price and production reservation may be held for up to 45 days from the deposit payment date. If the required balance or order information is not provided, the order may be marked inactive and may require repricing to reopen.

Fully Paid Orders

For fully paid custom grillz orders, usable mold or fit information must be provided within 180 days from the mold kit shipment date.

Orders that remain incomplete or unresponsive beyond the applicable period may be closed as inactive or abandoned. Refund or store-credit eligibility will be determined under Section 3, and reopening is not guaranteed.

Inactive or Abandoned Orders

If we do not receive the required balance payment, usable mold, fit information, or response within the applicable timeframe, the order may be classified as abandoned and closed in our system.

Amounts already paid may become non-refundable to cover mold kit costs, shipping, design work, administrative expenses, production reservation, and market price changes.

Abandoned orders may not be eligible for reopening. A new order may be required at the current price.

5. Store Credit Option

If your order is still eligible for cancellation before production begins, you may choose to receive your eligible refund amount as ICEGIANT store credit instead of a refund to your original payment method.

If you choose store credit, we may waive the 15% order setup and production reservation fee where applicable. Mold kit costs, original shipping costs, extra mold kit fees, and shipping recovery fees may still be deducted.

Store credit does not expire and can be used on eligible products at www.theigt.com .

6. Custom Grillz Fitting, Adjustments, and Remakes

Fit-related concerns must be reported within 14 days of delivery.

To review a fitting issue, you must provide:

•Your order number;

•Clear photos of the grillz;

•Clear photos or videos showing the fitting issue;

•A written explanation of the problem;

•Any additional information requested by our team.

Each case will be reviewed based on mold quality, approved design details, CAD or mock-up approval, production records, customer-submitted evidence, and product condition.

Where a fitting issue or production issue is confirmed and the product is eligible, we may offer one adjustment or remake option. Eligibility may vary depending on product type, design complexity, mold quality, and whether the issue was caused by customer-provided information or production error.

Single caps, double caps, fully iced-out grillz, complex designs, customer-modified items, and issues caused by poor or inaccurate molds may require special review and may incur additional mold kit, shipping, insurance, adjustment, or remake fees.

We are not responsible for fit issues caused by inaccurate molds, poor mold quality, dental changes, customer modification, improper use, misuse, or failure to follow instructions.

7. Standard Jewelry Return and Exchange Policy

This section applies to ready-to-ship, non-custom jewelry only.

Return and Exchange Windows

Refund requests: must be made within 14 days of receiving the item.

Exchange or store credit requests: must be made within 30 days of receiving the item.

•Exchanges are generally limited to one exchange per item for size, color, or eligible product variation.

Return Conditions

Returned standard jewelry must be:

•New, unused, and unworn;

•Free from scratches, damage, odor, stains, or signs of wear;

•Returned with original packaging, accessories, certificates, tags, and gifts where applicable;

•Approved by our team with a valid Return Merchandise Authorization (RMA).

Restocking and Processing Fee

For non-defective returns of standard jewelry, a 20% restocking and processing fee may be deducted from the refund amount to cover handling, inspection, payment processing, and restocking costs.

If you choose to receive your refund as ICEGIANT store credit instead of a refund to your original payment method, we may waive the 20% restocking fee, provided the item is returned in new, unworn, and approved condition.

Original shipping fees and return postage are the responsibility of the customer unless the return is due to a confirmed error or defect on our part.

8. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide your order number, clear photos or videos of the item, packaging, shipping label, and a description of the issue.

If the issue is confirmed after review, we may offer a repair, replacement, remake, refund, store credit, or other appropriate solution depending on the product type and issue.

Claims submitted after 48 hours may be harder to verify and may not be eligible for approval.

9. How to Request a Return, Exchange, Repair, or Remake

To start a request, email us at support@theigt.com with the following information:

•Order ID;

•Product name;

•Reason for the request;

•Clear photos or videos of the item and issue;

•Preferred resolution, if applicable.

Do not send any item back without a Return Merchandise Authorization (RMA) from our team. Unauthorized returns may be refused, delayed, or returned to sender.

Once an RMA is issued, the item must be shipped back within the timeframe provided by our team. Return shipping, insurance, and customs costs are the customer’s responsibility unless otherwise confirmed in writing.

Please allow up to 20 business days after we receive your return package for inspection and processing.

10. Refund Method, Taxes, Duties, and Shipping Fees

Approved refunds are generally issued to the original payment method unless you choose store credit or another approved resolution.

Original shipping fees are non-refundable once the shipping service has been used, unless the return is due to a confirmed shipping or fulfillment error by us.

If your order was subject to sales tax, the applicable sales tax collected on the refunded item may be refunded to your original payment method where required. If shipping charges are non-refundable, any associated shipping-related tax may also be non-refundable.

We are not responsible for import duties, VAT, GST, customs fees, brokerage fees, or other charges imposed by the destination country, including charges incurred on return shipments. These fees are collected by customs authorities or third-party carriers and are not controlled by us.

11. Important Notes

•Orders that have already shipped cannot be canceled or changed.

•We cannot guarantee that packages can be rerouted once in transit.

•Refunds may take additional time to appear depending on your bank, card issuer, payment provider, or financing provider.

•Items returned without approval, outside the return window, or in used or damaged condition may be refused or subject to additional fees.

•This policy may be updated from time to time by posting the updated version on our website.

12. Legal Rights

Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.

If any part of this policy is found to be unenforceable, the remaining parts will remain in effect to the fullest extent permitted by law.

13. Contact Us

If you have any questions about this policy, please contact us:

Email: support@theigt.comCompany Name: Icegiant Collective LLCPhone: (332) 207-7690Website: www.theigt.com

Contact - ICEGIANT - Checkout