Multi + Concentrate Refill Bundle

Thank you for shopping with Natural Sparkle Scotland! Here's everything you need to know about our shipping options.

UK Shipping – Royal Mail 48 Tracked

•Up to 4.39 lbs: £3.65

•4.4 – 22 lbs: £7.35

•22 – 44 lbs (Courier): £10.02

EU Shipping

•Standard international rate: £14.99

Worldwide Shipping

•Standard international rate: £23.99

Orders are dispatched within 2 business days. Tracking information will be provided once your order has been shipped. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

If you have any questions about your order, please don't hesitate to get in touch.

🇬🇧 United Kingdom

We ship via Royal Mail 48 Tracked for most UK orders.

Weight

Price

Up to 2 kg

£3.65

2 kg – 10 kg

£7.35

10 kg – 20 kg (Courier)

£10.02

🇪🇺 European Union

International orders to EU countries are shipped via tracked courier.

Destination

Price

EU Countries

£14.99

🌍 Worldwide

We ship internationally to most countries worldwide.

Destination

Price

Rest of World

£23.99

Delivery Times

•UK: 2–5 working days (Royal Mail 48 Tracked)

•EU: 5–10 working days

•Worldwide: 7–14 working days

Please note delivery times are estimates and may vary during busy periods.

Tracking

Once your order has been dispatched, you'll receive a confirmation email with your tracking number.

Contact - naturalsparklescotland - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@naturalsparkle.co.uk . Please note that returns will need to be sent to the following address:

Ironworks Business Centre

Castlelaurie Street

Bankside

Falkirk

FK2 7XFIf your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@naturalsparkle.co.uk .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@naturalsparkle.co.uk.

Contact - naturalsparklescotland - Checkout