Mulholland Round Dining Table

Important: Please confirm the shipping origin with our customer service before purchase. After your order is placed and before dispatch, we will email you to confirm the delivery schedule to help avoid missing your preferred delivery time.

Shipping From China

Shipping From

Timeframe

Price

Expedited Option

China

Processing 1 to 2 business days + Production 20 to 25 business days + Delivery 20 to 35 business days

Free Shipping

Contact customer service

Estimated total delivery time is approximately 35 to 60 days depending on production and ocean freight transit.

All furniture is securely packaged for international shipping and may include reinforced cartons, protective framing, or wooden crates to help ensure safe transportation.

Remote Area Shipping Notice

Please note that free shipping is not available for orders shipped to the following remote or special regions: 1. Alaska2. American Samoa3. Guam4. Hawaii5. Marshall Islands6. Northern Mariana Islands7. Palau8. Puerto Rico9. Rhode Island10. U.S. Virgin Islands

If your shipping address is located in one of the above regions, please contact our customer service team before placing your order to confirm the applicable shipping fee.

Ocean Freight Transit Information

Furniture shipped from China is transported by international ocean freight before entering the United States and continuing with domestic truck delivery.

Estimated ocean transit time:

•U.S. West Coast: approximately 25 to 30 days, with total delivery about 35 days

•U.S. Central and East Coast: approximately 45 to 48 days total

These timelines do not include possible delays caused by:

•Customs inspections

•Port congestion

•Severe weather

•Government policy changes

•Other force majeure logistics conditions

Estimated delivery dates are not guaranteed, but we will keep customers informed of shipment progress.

Customs Inspection

All international shipments are subject to inspection by U.S. Customs.

Two types of inspections may occur:

•Automated inspection: typically around one week

•Manual inspection with container opening: may take two weeks or longer

Customs inspections are conducted by government authorities and cannot be expedited, avoided, or influenced by the seller or freight carrier.

Port Congestion

Major U.S. ports such as Los Angeles and Long Beach may experience congestion during peak seasons, holidays, or periods of high cargo volume.

When congestion occurs, containers may take longer to unload or retrieve, which can delay overall delivery time. These situations are outside the control of the seller or carrier.

Shipping From U.S. Warehouses

Shipping From

Timeframe

Price

Expedited Option

USA East and West Warehouses

Processing 1 to 2 business days + Delivery 8 to 14 business days

Free Shipping

Contact customer service

Freight Truck Delivery

Due to the large size of furniture items, delivery is typically completed by freight truck carriers.

Standard freight delivery includes:

•Delivery notification before arrival

•Liftgate service for unloading

•Curbside or doorstep delivery for items with any side up to 2.1 meters

If any single side exceeds 2.2 meters, unloading is not included and the customer must arrange appropriate unloading equipment or professional assistance.

For apartments, commercial buildings, or gated communities, please confirm truck access and delivery arrangements in advance.

Truck Scheduling and Capacity

Freight truck scheduling in the United States may be affected by:

•Peak season demand and holiday schedules

•Difficulty finding suitable trucks for oversized items

•Driver availability and transportation regulations

In many cases, freight trucks provide transportation only and do not include unloading or installation services.

Optional White Glove Service

White Glove Service may include indoor delivery to a specified room, unpacking, assembly, and removal of packaging materials.

White Glove Service must be scheduled at least one week in advance and is quoted separately.

Please confirm the following before ordering:

•Apartment or house delivery

•Elevator access

•Staircases or gates

•COI insurance requirements for some buildings

Please note that some apartments or homes may have limited elevator space, and White Glove teams and freight truck drivers are typically separate service providers.

Additional Carrier Fees

Re delivery

If delivery fails due to incorrect address information, unavailable recipients, or missed appointments, the carrier may charge re delivery fees.

Storage

If the carrier cannot contact the customer to schedule delivery, storage fees may apply.

Chargeback during delivery

If a cancellation or chargeback occurs while goods are already in transit or scheduled for delivery, storage or return fees may be charged by the carrier.

Last minute service requests

On site requests for White Glove service, additional unloading, or special equipment may require a different vehicle and may incur additional charges.

Delivery Rules

Customers are responsible for ensuring the delivery location is accessible.

•If trucks are not allowed to enter apartment complexes or gated communities, delivery may only be completed at a designated unloading area

•Customers must be available during the scheduled delivery window

•Missed delivery appointments may result in re delivery fees charged by the carrier

•Extreme weather, strikes, or policy changes may affect delivery schedules

Packaging and Assembly

Due to long distance international shipping, some fully assembled furniture may be partially disassembled for safe transport. This is normal and helps prevent damage during transit.

For items higher than 2.3 meters, unloading is considered a specialized operation and should be handled by qualified professionals.

Standard quoted delivery is curbside delivery to the customer’s address. Indoor delivery, stairs, unpacking, assembly, and debris removal are considered value added services unless separately arranged.

Receiving and Inspection

When receiving the shipment, customers are strongly advised to record a full unboxing video while opening the package.

This documentation helps resolve potential issues such as:

•Shipping damage

•Missing parts

•Incorrect items

Without clear inspection evidence, resolving claims may be significantly more difficult.

Damage or Missing Items

If damage or missing items are discovered after delivery, please contact us with the unboxing video and photos of the packaging and product condition.

Possible resolutions may include:

•Repair compensation if the item can be repaired

•Partial refund based on repair cost

•Replacement or refund depending on the situation

If damage is caused by external packaging damage during transportation, we will coordinate with the freight carrier to resolve the issue.

Missing items will be handled based on the value of the missing item and the applicable shipping cost.

If your order is severely damaged and unusable upon delivery, please contact us before refusing the shipment so we can coordinate with the carrier.

Delivery Delay Disclaimer

Due to the complexity of furniture production and logistics, delivery times may occasionally be affected by factors beyond our control.

Possible delays may include:

•Custom furniture adjustments requested by the customer

•Delayed confirmation of drawings or specifications

•Order changes during production

•Natural disasters or severe weather

•International shipping delays or port congestion

•Government regulations, strikes, or other force majeure events

In such cases, we will communicate with customers and assist in arranging a revised delivery schedule.

Policy Updates

Due to global logistics conditions, fuel costs, and transportation regulations in the United States, freight capacity and delivery schedules may occasionally fluctuate.

Transportation costs and delivery timelines may therefore be subject to adjustment.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Email: support@paphillyfurniture.com

Phone: +1 720 780 0683

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Thank you for shopping with PAPHILLY. We are committed to providing high-quality furniture and a transparent return and refund experience. Please review the following policy carefully before placing your order.

Returns & Exchanges

If you are not completely satisfied with your purchase, you may request a return or exchange by contacting us at support@paphillyfurniture.com within 30 days of receiving your item.

•Requests must be submitted within 30 days of delivery.

•Items must be unused, uninstalled, and in original condition.

•All original packaging, tags, and accessories must be included.

•Proof of purchase (order number or receipt) is required.

•Items returned without prior authorization will not be accepted.

•Please use a shipping method with tracking information (signature confirmation is recommended).

Non-Returnable Items

•Sale or clearance items.

•Gift cards.

•Items damaged due to customer misuse, improper handling, or accidents.

•Custom-made or special-order furniture.

•Orders returned without authorization.

Custom & Special-Order Furniture

Custom and special-order items are made specifically according to customer-selected specifications, including but not limited to size, material, color, finish, fabric, leather, or design drawings.

•Once an order is confirmed and production begins, custom and special-order items are not eligible for full refunds.

•If canceled before shipment, a 25%–50% construction and material loss fee may apply depending on production stage.

•These fees cover production setup, labor, and non-reusable materials.

Order Cancellations

Cancellation Timeframe

•Orders may be canceled within 48 hours of purchase for a full refund.

•After 48 hours, cancellation requests are subject to applicable fees.

•Orders cannot be canceled once shipped.

Cancellations Due to Customer’s Personal Reasons

If an order is canceled due to customer-related reasons (including but not limited to change of mind, incorrect selection of size, color, material, finish, design preference, weight, or suitability), the following policies apply:

Standard (Non-Custom) Orders: Cancellations made after 48 hours will incur a 25% restocking and processing fee.

Custom or Special-Order Furniture: Cancellations may incur a 25%–50% construction and material loss fee depending on production status.

Return Shipping & Fees

•If the return is due to our error (wrong item, manufacturing defect, or quality issue), we will provide a full refund.

•If the return is due to customer preference (change of mind, incorrect address, size, design, or finish not suitable):

•Customers are responsible for original outbound shipping costs.

•Customers are responsible for return shipping costs.

•Items must be returned in resalable condition.

•Original shipping fees are non-refundable.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund within 3–5 business days. Approved refunds will be issued to the original payment method within 2–3 business days. Please note that banks and credit card companies may require additional time to post the refund.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us at support@paphillyfurniture.com within 3 days of delivery and include photos and/or videos clearly showing the issue.

Contact Information

Email: support@paphillyfurniture.com

Primary: (+1) 720-780-0683

Secondary: (+1) 616-920-0088

Final Notes

By placing an order on our website, you acknowledge and agree to the terms outlined in this Return & Refund Policy. These policies are designed to ensure fairness while protecting the integrity of custom craftsmanship and made-to-order furniture.

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