Motion Sensor Night Light

Postage and Delivery - Last Updated: 27th FEB 2026

Shipping Information

- Standard Shipping: We utilize your local postal services such as Australia Post, DHL, Fedex, and UPS for free or standard shipping.

- Express Shipping: For express shipping, we partner with parcel shippers like UPS, FedEx, or DHL, depending on your location.

Overseas Duties and Taxes

All orders are shipped duty-paid to all parts of the world. If you receive a bill for import duties, send it to us and we will cover the cost.

Why Pre-Order?

Want to stay stylish while helping the planet? By pre-ordering the latest collections, you help reduce unnecessary waste. At no extra cost, you’ll receive your orders as soon as they are available, without carrying any guilt!

Please note that pre-ordered items cannot be cancelled as they are reserved for you. Due to factors beyond our control (such as shipping or customs), we cannot guarantee the exact ship-out date. Your items will be dispatched as soon as they become available. If, for any reason, items cannot be dispatched, you will receive an email with refund details.

Wrong Address Disclaimer

It is the buyer’s responsibility to ensure the correct shipping address is entered. We are not responsible for packages returned due to an incorrect or undeliverable address. If you need to change your shipping address, please contact us at dreams@sensorysoftshop.com as soon as you place your order.

Exceptions:

Package Returned Due to Incorrect Address or Delivery Failure. - If your package is returned due to an incorrect address or failure to pick up/sign for the package, you will be responsible for reshipment charges.

1. Damaged Package:

We strive to ensure your items arrive in perfect condition. If your package arrives damaged, please accept the delivery and contact SensorySoft Customer Care Team. If you refuse your order without our authorization, you will be responsible for all shipping charges.

2. Lost Packages:

If your package loses tracking for more than 5 days, please contact SensorySoft. In some cases, a package may be delivered to a neighbor if the initial delivery attempt is unsuccessful. Delivery to a neighboring address is at the discretion of the delivery driver. Signature-required orders that cannot be delivered will be returned to our warehouse. For lost or missing packages, we will provide the carrier and tracking information so you can contact them directly. SensorySoft is not responsible for lost packages sent to mail forwarding providers.

To ensure the safety of our customers, in cases of suspected package theft, we ask that you file a police report with your local police departments before we can process a refund or exchange. Once you submit a police report, our Loss Prevention Team will reach out within 48-72 business hours. Please provide all requested information to expedite the process.

Shipping Delays

SensorySoft is not responsible for delays in shipping or delivery due to natural or uncontrollable events. Additionally, SensorySoftShop is not responsible for delays caused by the courier (such as customs clearance).

Contact Us:

For any questions or concerns, please reach out to us at;

SensorySoftShop

E: relax@sensorysoftshop.com

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SensorySoft: Elevate Your Comfort. Indulge in the luxurious feel of SensorySoft products. Invigorate your everyday comfort with our exquisite craftsmanship.

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SensorySoftShop 100 % Happiness Exchange & In-Store Credit Policy Last updated: 08th of May 2026.

At Sensory Soft Shop we exist to make you feel good—full stop. If something about your order isn’t perfect, we will make it right with a FREE one-time replacement or a 100 % in-store credit.

How Our Policy Works:

1. Contact us within 30 days of receiving your parcel at relax@sensorysoftshop.com and tell us: • Your order number • The item you’d like replaced or credited • Whether you’d prefer another size/colour {of the same product}. • A quick photo of the item (so we can log the issue—no need to ship it back)

2. We’ll reply within 7 business days with either: • Confirmation that your replacement is being processed, or • A personalised Gift Code equal to the item price that you can use at checkout any time within 12 months.

3. No need to return the original item. Please feel free to gift it, donate it, or keep it as a spare!

What We Will Do:

• Replace the exact product in a different size, colour, or style variant, {if stock is available}. • Issue a 100 % store credit to the value of the product purchase price in AUS Dollars. • Cover standard shipping for your one-time replacement (Australia & NZ; international orders may attract a subsidised fee that we’ll confirm before shipping). • Immediately replace or credit any product that arrives faulty, damaged, or incorrect.

What We Don’t Do

• No refunds to original payment methods. • We cannot credit or replace items more than 30 days after delivery. • We do not offer credit or replacement for Clearance items, Gift Cards, customised products, underwear, or other personal-use items specifically marked “Final Sale.” • Any duties, import taxes, or customs fees are non-refundable.

Fair-Play Clause:

We believe generosity builds community, but we also have to protect it. Sensory Soft Shop reserves the right to decline or cancel exchanges, credits, or future orders if, in our reasonable opinion, a claim appears fraudulent, excessive, or otherwise taking unfair advantage of this policy.

Need Help?

Our customer happiness crew is ready to assist. Email: relax@sensorysoftshop.com

Thank you for choosing SensorySoftShop. We can’t wait to help you find the perfect fit, feel, and colour—risk-free!

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