Motion Sensor Night Light

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?Please allow 7 - 12 business days of processing and production time for your order to ship.

HOW LONG IS THE SHIPPING TIME?

•Average transit times to the United States:10- 14 Business days

•Average transit times to International: 20 - 35 Business days

Some circumstances (natural disasters, holidays, Strikes, weather, etc.) that may cause shipping postponements are out of control. While most packages will arrive on time, our carriers may experience circumstances and delays. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

CAN I CANCEL MY ORDER?

Orders can be canceled within 30 minutes of placement. Please contact us through email as soon as possible. After 30 minutes, cancellation may not be possible due to our fast processing times. All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

FOR PRE-ORDERED OR BACK-ORDERED ITEMSIf your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

If this happens to you, please contact us with:

- Your order number.

- A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)

Contact - Royal Lights & Home Decor - Checkout

We have a 30-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at Support@thedecoroyal.com Please note that returns will need to be sent to the following address: royalstorehd@gmail.comIf your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. You can always contact us for any return questions at Support royalstorehd@gmail.com

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 30-day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 30 business days have passed since we’ve approved your return, please contact us at Support royalstorehd@gmail.com

Note:

Return Shipping Fees: Customers are responsible for covering the return shipping costs.

Contact - Royal Lights & Home Decor - Checkout