Motion Sensor Magnetic Night Light

At PuzShop.com, we are committed to providing you with a seamless and enjoyable shopping experience. Our delivery and shipping policy is designed to ensure your beauty and cosmetic products reach you quickly, safely, and efficiently—no matter where you are in the world.

Free Worldwide Shipping

We are proud to offer **free shipping on all orders over 35.A flat shipping fee will apply, which will be calculated at checkout based on your location.

Delivery Timeframe

Once your order is placed, our team works diligently to process and dispatch it within 1-2 business days. After dispatch, your order will typically arrive within 5-7 business days to most global destinations. Please note that delivery times may vary slightly depending on your location and local customs processing.

Tracking Your Order

As soon as your order is shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the status of your delivery in real-time. If you have any questions or concerns about your shipment, our customer support team is always here to assist you.

International Customs & Duties

For international orders, please be aware that customs policies and import duties vary by country. Any additional charges or taxes imposed by your local customs authority are the responsibility of the customer. PuzShop.com is not liable for these fees.

Multiple Shipping Addresses

We are unable to ship to multiple addresses in a single order. To ship to multiple addresses, we recommend placing a separate order for each address.

Business Days & Holidays

All orders process and ship Monday – Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.

Packages do not ship from our distribution centers on weekends or the following US holidays:

•New Year’s Day

•Martin Luther King Jr. Day

•President’s Day

•Memorial Day

•4th of July

•Labor Day

•Columbus Day

•Veteran’s Day

•Thanksgiving

•Christmas

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Thank you for shopping at Puzshop.com. We strive to provide the highest quality products and the best customer experience. Please read the following return policy carefully to understand how returns are handled.

General Return Policy:

At Puzshop .com, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return policy on most products. Please note that certain categories of products, particularly electronic items and other sensitive goods, are subject to specific return requirements.

Return Conditions:

Reason for Return:In order to process your return request, you must provide a specific reason for the return. This helps us to evaluate and improve our products and services.

Photographic Evidence for Product Discrepancies:If the product you received is different from the one you ordered or if there are visible defects, you are required to submit a clear photograph of the item in question. The photo should clearly show the discrepancies or defects in the product.

Video Evidence for Malfunctioning Products:If your product is malfunctioning or not working as intended, you must provide a short video demonstrating the issue. This video should be sent to our support team via email or live chat for further investigation.

Timeframe for Returns:All return requests must be made within 48 hours of receiving the product. Our team will assess the issue and determine if a resolution is possible. Please ensure that the necessary information (reason, photos, or video) is provided promptly.

Return Process:

Assessment:Once we receive your return request, our team will review the provided evidence (photos or video) within 48 hours. We may reach out to you for further clarification if needed.

Resolution:

•If we are unable to resolve the issue with your product, we will provide you with a return label and offer a replacement or refund based on your preference.

•If the product is eligible for a refund, it will be processed according to our refund policy.

Refund and Exchange:

Once the returned product has been inspected and approved, we will either:

•Issue a replacement product if applicable, or

•Provide a refund to your original payment method if you prefer.

Please note that the returned product must be in its original condition and packaging. Products that have been damaged or altered after receipt may not be eligible for a return or refund.

Non-returnable Items:

Certain items, including but not limited to, custom-made products, perishable goods, and specific electronics, are not eligible for return unless they arrive damaged or defective.

Contact Information:

If you need assistance with your return or have any questions, please contact our support team at:

•Email: info.puzshop@gmail.com

We value your business and are here to help. Thank you for choosing Puzshop.com!

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