Motion Sensor LED Wall Light | 2 Models

Nova Lamp Shipping Policy

At Nova Lamp, we are committed to providing an exceptional shopping experience for our customers in the United Kingdom, including clear and straightforward shipping policies. We offer free shipping on all orders within the United Kingdom. At this time, we only ship within the United Kingdom. We do not offer international shipping.

Delivery Times

Below are the estimated delivery times for all packages:

Order cutoff time: 5:00 PM (GMT) Greenwich Mean Time . Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.

Order handling time: 1 to 4 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.

Transit time: 6 to 12 business days (Monday to Friday).

Estimated delivery time: 7 to 16 business days.

Carrier Services

We partner with the following reliable carriers for deliveries within the United Kingdom:

•Royal Mail

DPD

UPS

•FedEx

Shipping Costs

Free Shipping: All orders qualify for free shipping, with no minimum order requirement.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Track My Order page.

Questions?

Visit our Frequently Asked Questions page or contact our customer services here .

Contact Information:

Store Name: Nova LampAddress: Grotestraat 152B, 5151 BN Drunen The Netherlands

Email: support@nova-lamp.com Phone: +31 680227002

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We will respond to your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.

Contact - Nova Lamp - Checkout

30-Day Easy Returns

At Nova Lamp , we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy return process.

Return Policy Overview

Return Window: You have 30 days from the day you received your order to initiate the return.

Condition: Items must be unused, in their original condition, and returned with the original packaging.

Easy Returns: Returning items to us is easy and our client support team will assist you.

Territorial scope: This Return and Refund Policy applies to purchases in the United Kingdom.

Return Costs

For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.

For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to you, the customer. This applies when you purchase the wrong product, the item does not fit, or you no longer want the item. You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable.

•Restocking Fee: We do not charge any restocking fees.

How to Return an Item

Contact Us: Email our team at support@nova-lamp.com with your order number and reason for the return.

Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.

Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.

Refund Process

Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.

Refund: After inspection, your refund will be processed in 7 business days. It usually takes another 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

ExchangesWant to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.

Non-Returnable ItemsFor hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

For More Information:

Questions?

Visit our Frequently Asked Questions page or contact our customer services at support@nova-lamp.com .

Contact Information:

Store Name: Nova Lamp Address: Grotestraat 152 B, 5151 BN Drunen The Netherlands

Email: support@nova-lamp.com Phone: +31

680227002

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We will respond to your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.

Contact - Nova Lamp - Checkout