Motion Sensor LED Night Lights

At Home Lighting Us, we are committed to providing efficient, reliable, and transparent delivery services for all orders placed through our website. Please review the details below to understand our shipping process.

Order Processing and Delivery Schedule

Once you place an order on our website, our team begins processing it promptly. To help you plan your purchase, please review the following schedule:

Standard Shipping Policy:

Order Cut-off Time:

04:00 PM (GMT-05:00) Eastern Standard Time (New York)

Orders placed after the cut-off time will be processed on the next business day.

Handling Time

Processing time: 2 to 5 business days (Monday to Friday)

Orders are prepared, packed, and dispatched within this timeframe

Transit Time

Estimated delivery time: 7 to 14 business days (Monday to Friday)

Delivery times may vary depending on your location

Total Shipping Time (Handling Time + Transit Time)

Estimated total delivery time: 9 to 19 business days (Monday to Friday)

Order Confirmation and Tracking

After placing your order, you will receive an email confirmation containing your order details.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and tracking link

Tracking updates may take up to 24 hours to appear in the system

Shipping Carrier

We partner with reliable and trusted shipping carriers worldwide, including but not limited to: FedEx, USPS, UPS. The carrier used will depend on your delivery location and the most efficient shipping method available.

Shipping Locations

We currently ship worldwide.

Shipping Fees

All prices are listed in USD.

Orders above $150: Free shipping

Orders under $150: Flat rate shipping fee of $15

Lost or Missing Packages

If your package is marked as delivered but you have not received it, please take the following steps:

Verify that the shipping address provided is correct

Check around your property or with neighbors or household members

Contact the shipping carrier directly using your tracking number

If your package is officially declared lost, please contact us at support@homelightingus.com with your order number. We will assist you by offering a replacement or refund based on your preference.

Delays

While we strive to meet all delivery timelines, delays may occur due to:

High shipping volumes

Weather conditions

Carrier-related issues

If your order has not arrived within the expected timeframe, please contact our support team for assistance.

Contact Us:

Home Lighting US is operated under:ZENTURTLE LLCStreet: 609 Broadway StCity: VeniceState: CaliforniaCountry: United StatesPostal Code: 90291Registration Number: E37683872024-1Email: support@homelightingus.comPhone: +1 323-924-4241

Contact - Home Lighting - Checkout

At Home Lighting Us, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review the following policy to understand your options for returns, exchanges, and refunds.

Return Window and Eligibility

Items on our website are hand crafted and made-to-order. Production begins shortly after your order is placed. Because each piece is produced specifically for your order, we are unable to accept returns or exchanges for change of mind, incorrect measurements, or ordering errors.

Please double-check all dimensions, colors, materials, and quantities carefully before completing your purchase. Product pages include detailed measurements — if you are unsure about sizing or suitability for your space, contact us at support@homelightingus.com before ordering and we'll gladly help you choose.

Order Changes & Cancellations

Because production is scheduled immediately after checkout, orders cannot be cancelled, changed, or refunded once placed. Please review your order carefully — including dimensions, colors, quantities, and shipping address — before completing your purchase. If you have any questions about a product, contact us at support@homelightingus.com before ordering and we'll be glad to help.

Damaged, Defective, or Incorrect Items

Your order is carefully inspected and packaged before dispatch. However, if your item arrives damaged, has a manufacturing defect, or is not the item you ordered , please notify us within 48 hours of delivery and include the following details:

Your order number

Clear photographs of the item and its packaging

A brief description of the issue

Based on the situation, we will arrange a replacement or exchange at no additional cost.

Contact Us:

Home Lighting US is operated under:ZENTURTLE LLCStreet: 609 Broadway StCity: VeniceState: CaliforniaCountry: United StatesPostal Code: 90291Registration Number: E37683872024-1Email: support@homelightingus.comPhone: +1 323-924-4241

Contact - Home Lighting - Checkout