Motion Sensor LED Night Light

SmartNest Living

At SmartNest Living, we aim to deliver your order as smoothly and transparently as possible. Below you’ll find everything you need to know about our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Once your order has been processed, you will receive a confirmation email with tracking details when available.

Shipping Destinations

We ship to:

South Africa

Selected African countries

International destinations including the USA, UK, Canada, Australia, and more

Shipping availability and delivery times are shown at checkout.

Estimated Delivery Times

Delivery times may vary depending on your location:

South Africa: 10–18 business days

Rest of Africa: 12–25 business days

International: 7–15 business days

Please note that these are estimated delivery times and may be affected by customs processing or local courier delays.

Tracking Your Order

Where available, tracking details will be sent to you via email once your order has shipped, allowing you to follow its journey.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and order value.Free shipping may be offered on qualifying orders.

Customs & Duties

Customs policies vary by country. Any applicable customs duties or import taxes are the responsibility of the customer and are not included in the product price or shipping cost.

Delays & Exceptions

While we do our best to ensure timely delivery, occasional delays may occur due to factors beyond our control. We appreciate your patience and understanding.

Need Help?

If you have any questions about your order or shipping, please contact us at: smartnestliving.shop@gmail.com We aim to respond within 24–48 business hours.

Contact - SmartNest Living - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at smartnestliving.shop@gmail.com Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at smartnestliving.shop@gmail.com

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at smartnestliving.shop@gmail.com

Contact - SmartNest Living - Checkout