MorphoScan Nova Body Composition Scale

Processing Time

Most orders are shipped within 48 hours after the payment is processed. Once your order has shipped, we will provide you with a tracking number that will allow you to track your package.

Delivery Time

International and local shipping rates and time:

Shipping Methods

Country

Estimated Shipping Time

Shipping Fee

Standard Shipping

United States

3-7 Business Days

Free shipping on orders over $29.99

Standard Shipping

Canada

3-7 Business Days

Free shipping on orders over $29.99

Standard Shipping

Australia

5-9 Business Days

Free shipping on orders over $45

Standard Shipping

Austria,Belgium,Bulgaria,Cyprus,The Czech Republic,Denmark,Estonia,Finland,France,Germany,Greece,Hungary,Ireland, Italy,Latvia,Lithuania,Luxembourg,Malta,Netherlands,Poland,Portugal,Romania,Slovenia,Slovakia,Spain,Sweden,United Kingdom

3-7 Business Days

Free shipping on orders over $29.99

Note: These shipping times are calculated using calendar days and should be used as a general guide. Shipping delays may be caused by natural disasters, inclement weather, war, public holidays, and factors outside our control.

Returns and Exchanges

If you received a defective product, please refer to our limited product warranty .

Rules Specific to AI Smart Bikes

Every AI Smart Bike is satisfaction guaranteed and may be returned in its original condition for a refund or exchange, subject to the terms herein. To receive a refund or exchange, the product must be in brand new, re-sellable condition (including but not limited to being free of scratches and/or dents) and returned in its original box with its tags, user manual, and charger. You may incur charges for ordinary wear and tear, or damage caused by improper use, misassembly, missing parts, or otherwise has signs of abuse

All returns or exchanges of AI Smart Bikes will be charged a return shipping fee of $100. Due to the size and weight of the AI Smart Bikes, we cannot offer a refund for any shipping or delivery charges you may have paid to receive your product.

We accept returns and exchanges within 30 days of purchase (i.e., the date listed on your receipt) without penalty. Returns or exchanges made within 30 days of the delivery date will incur a restocking fee of 15% of item purchase price that will be deducted from any refund owed to the customer. Returns or exchanges made 31 days or more after the delivery date will incur an additional $100 return fee that will also be deducted from any refund owed to the customer.

Renpho reserves the right to deduct additional fees from your refund amount or refuse the return, in Renpho’s sole discretion.

There is no restocking fee if the product is unopened or if the purchase and the return both occur within: AL, CO, HI, IA, MS, OH, OK, SC and where prohibited by law. The restocking fee will be taxed in select states.

Rules for All Other Products

We accept returns or exchanges within 30 days of purchase (i.e., the date listed on your receipt). Products cannot be returned or exchanged after 30 days from the date of purchase.

All products must be returned to Renpho in original condition. You may incur charges for ordinary wear and tear or damage caused by improper use, misassembly, missing parts, or accidents.

If a refund or replacement is required due to product quality issues, we will cover the cost of return shipping and restocking.

If you need to return or exchange for personal reasons, you will be responsible for the cost of return shipping and any restocking fees in Renpho’s sole discretion based on the nature and condition of the product being returned or exchanged, as well as any other terms of Renpho’s policies.

Procedure to Place a Return or Exchange

1. To place a return or exchange, reach out to Renpho at support@renpho.com . We will reply to you as soon as possible. If the request for a return or exchange does not comply with the terms above, Renpho will not authorize the return or exchange. If you do not contact us first and you return the product without Renpho’s express authorization, we will not be responsible for the loss of goods, and we will not authorize a refund.

For all authorized returns or exchanges, Renpho will send you a pre-paid return label.

Please send the product back to us as required. To avoid any extra charges, please include all original packing materials, manuals, complimentary gifts, and accessories with the product.

Once your return or exchange is received, we will send you an email to notify you that we have received your returned item. We will also inspect the item and notify you if your request to return or exchange the item was ultimately approved or denied. This assessment will be done in Renpho’s sole discretion based on the condition in which the item was received and any other terms of Renpho’s policies. If everything checks out, we will send out your expected exchange of goods or refund within 1-3 business days. Please note: You will receive the refund in the original form of payment in approximately 5-7 business days.

If you have any questions or would like assistance with your return or exchange, please contact our customer service at support@renpho.com , and we will reply to you as soon as possible.

Late or Missing Refund

Refunds typically require days to process before they are posted on bank or credit card accounts. If you have not yet received your refund, please allow time for it to post and then call your bank or credit card company to check on its status. If the bank or credit card company cannot confirm that the refund is pending, please contact us at support@renpho.com . We will get back to you within 1-2 business days.

At RENPHO, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

30-Day Hassle-Free Returns

You may request a return within 30 days of delivery.

Returned items must:

Be in original condition

Include original packaging and accessories

Not show signs of misuse or intentional damage

RENPHO reserves the right to refuse returns that do not meet these conditions.

Defective or Damaged Products

If your item arrives damaged or experiences a manufacturing defect within 30 days:

RENPHO covers return shipping costs

No restocking fee

Full refund or free replacement available

Please contact our Customer Support team at support@renpho.com with photos or a short video showing the issue to expedite processing.

Address: Kings Park, Pebmarsh, Halstead, Essex CO9 2NYLandline 01787 269051

Returns for Personal Reasons

If you wish to return an item for personal reasons (e.g., subjective willing, ordered the wrong item, human damaged, incorrect address input):

RENPHO covers return shipping costs

No restocking fee

Item must be unused and in original packaging

Once the returned item is received and inspected, a refund will be issued to the original payment method.

Returns After 30 Days

Returns requested after 30 days of delivery are not eligible for a refund.

For product issues beyond 30 days, please contact Customer Support at support@renpho.com for assistance.

Rules Specific to AI-Powered Bikes

Every AI-Powered Bike is satisfaction guaranteed and may be returned in its original condition for a refund or exchange, subject to the terms herein. To receive a refund or exchange, the product must be in brand new, re-sellable condition (including but not limited to being free of scratches and/or dents) and returned in its original box with its tags, user manual, and charger. You may incur charges for ordinary wear and tear, or damage caused by improper use, misassembly, missing parts, or otherwise has signs of abuse

All returns or exchanges of AI-Powered Bikes beyond 30 days will be charged a return shipping fee of ￡ 100. Due to the size and weight of the AI-Powered Bikes, we cannot offer a refund for any shipping or delivery charges you may have paid to receive your product.

Renpho reserves the right to deduct additional fees from your refund amount or refuse the return, in Renpho’s sole discretion.

Procedure to Place a Return or Exchange

1. To place a return or exchange, reach out to Renpho at support@renpho.com . We will reply to you as soon as possible. If the request for a return or exchange does not comply with the terms above, Renpho will not authorize the return or exchange. If you do not contact us first and you return the product without Renpho’s express authorization, we will not be responsible for the loss of goods, and we will not authorize a refund.

For all authorized returns or exchanges, Renpho will send you a pre-paid return label.

Please send the product back to us as required. To avoid any extra charges, please include all original packing materials, manuals, complimentary gifts, and accessories with the product.

Once your return or exchange is received, we will send you an email to notify you that we have received your returned item. We will also inspect the item and notify you if your request to return or exchange the item was ultimately approved or denied. This assessment will be done in Renpho’s sole discretion based on the condition in which the item was received and any other terms of Renpho’s policies. If everything checks out, we will send out your expected exchange of goods or refund within 1-3 business days. Please note: You will receive the refund in the original form of payment in approximately 5-7 business days.

If you have any questions or would like assistance with your return or exchange, please contact our customer service at support@renpho.com , and we will reply to you as soon as possible.

Late or Missing Refund

Refunds typically require days to process before they are posted on bank or credit card accounts. If you have not yet received your refund, please allow time for it to post and then call your bank or credit card company to check on its status. If the bank or credit card company cannot confirm that the refund is pending, please contact us at support@renpho.com . We will get back to you within 1-2 business days.