Moriville Extendable Dining Table

At FlexPay Furniture, you have the option to either pick up your purchased items yourself or opt for local delivery, whether you're shopping online or in our showroom. If you select delivery, an additional fee will apply, which is calculated based on mileage. We deliver locally within a 45-mile radius from our warehouse.

Delivery Policy:

Upon receiving your items at our warehouse, we alert our in-house delivery service. They will contact you within 72 hours to schedule a delivery, considering the upcoming routes within a 45-mile radius of our warehouse location.

Most furniture pieces require minor assembly, such as attaching legs to a sofa or the back of a recliner. If you opt for delivery, note that assembly is not included in the standard delivery fee and is available at an additional charge. Whether it's minor assembly that doesn't require tools, or more extensive assembly for items delivered in a box, our professional assembly services are available for purchase. Please consult with your sales representative when setting up your delivery to add this service.

We strongly recommend measuring your space before buying to ensure the furniture fits. If an item doesn't fit, it will be returned to our warehouse, attracting a 15% restocking fee. Alternatively, you can receive full in-store credit (minus delivery fees) to select another product. If our delivery team cannot accommodate your items, they may suggest signing a liability waiver to proceed. If this attempt fails and damages the furniture, repair fees will apply.

Report any concealed damage to our Warranty Department within 48 hours of delivery for potential repair or replacement. After this timeframe, only hidden manufacturer defects will be considered.

Please ensure your room is ready for your new furniture, as our delivery team will not rearrange existing furniture. Moreover, we don't deliver to unattended locations. Upon delivery, you must sign and date a packing slip to acknowledge receipt of your product.

Pick-Up and Inspection Policy:Pick-ups can be scheduled from our warehouse at 9191 N 76th St, Milwaukee, WI 53223. Pick-up hours are 12:00 pm to 3:00 pm, Tuesday through Saturday.

A photo ID is required at pick-up. If someone other than the customer named on the order is picking up the items, we need their name for security purposes. It's your responsibility to inspect your product at the time of pick-up, and any damage occurring during transportation is your liability. Once you've confirmed that the furniture is damage-free, FlexPay Furniture assumes no further responsibility, except in cases of hidden manufacturer defects. For certain complex items, inspection at pick-up is not performed. Report any damage to these items to our Warranty Department via email within 48 hours.

We'll notify you when your items are ready for pickup. To arrange a pick-up time, you can contact us at support@flexpayfurniture.com . Please be advised that if you initially choose to pick up your items and later decide to have them delivered, a $50 reverse transfer fee will be added to your total purchase.

Contact - FlexPay Furniture and Mattress Store - Checkout

FlexPay Furniture Refund Policy

Refunds on Ordered Items: When you place an order with FlexPay Furniture, we commit to providing you the best service possible. However, we understand that there might be times when you need to cancel an order. In such cases, we will provide a refund, but a 15% restocking fee will be deducted from your refund amount. This fee covers transaction and handling costs associated with the cancellation of your order.

Refunds on Non-Available Items: In the unlikely event that the item you ordered is not available, we will inform you as soon as possible and issue a full refund. In this circumstance, no fees will be charged, and you will receive a complete refund of the amount paid.

Return Due to Fitting Issues: We understand that there may be instances when the furniture item you ordered cannot be successfully delivered and fitted through your door. Should this situation arise upon delivery, we will return the item to our warehouse. We offer two options to manage these instances:

We can apply a 15% restocking fee and refund the remaining amount. The restocking fee helps cover the costs associated with transport, receiving, inspecting, and restocking the item.

Alternatively, we can issue a full store credit for the total amount of the item, with no deductions. You can use this credit to purchase a different item from our store that suits your requirements better.

We aim to ensure your shopping experience is as seamless as possible and appreciate your understanding in such scenarios.

Please note that once you have received your order, no refunds can be initiated. However, as described in our 'Return Due to Fitting Issues' policy, we can offer a full store credit or a refund minus a 15% restocking fee if we encounter fitting issues during delivery. The choice between store credit or a partial refund will be yours to make.

If a store credit is chosen, it will be issued within 3-5 business days from when we receive the returned item at our warehouse. In case of a partial refund, the amount (less the restocking fee) will be processed to the original payment method within 5-10 business days from when we receive the returned item at our warehouse.

We appreciate your understanding and your business. Please contact us if you have any questions or need further clarification on our refund and exchange policies.

Contact - FlexPay Furniture and Mattress Store - Checkout