MOONDROP Spring Tips Acoustic waveguide + Double Support Structure - Silicone (3 pairs)

Free shipping worldwide for orders above USD 29.99

Free shipping to Hong Kong SAR, Macau SAR and China for orders above USD 0.00

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at audiofab@asia.com . Please note that returns will need to be sent to the following address:

audiofab - 18,Po Tai street - Oceanaire - Tower 1A - Floor 10 - Unit B - Ma On Shan - Hong Kong SAR - NTIf your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at audiofab@asia.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at audiofab@asia.com.

Restocking fees

All eligible returns initiated within 30 days from purchase are subject to a restocking fee of 5% of the item's price at the time of purchase excluding shipping costs.

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