Montessori Backpack

Your items will be shipped within 7 business days after we receive your order.Orders can be shipped to only one address. To ship to multiple addresses, you will need to place a separate order for each address.We ship worldwide via our registered logistics networks.Gift Card orders that do not include merchandise are shipped 1st Class via the United States Postal Service.Our office and warehouse are closed on weekends and the following holidays:New Year’s Day (January 1)Martin Luther King Jr Day (third Monday in January)Good Friday (Friday before Easter)Memorial Day (last Monday in May)Independence Day (July 4)Labor Day (first Monday in September)Thanksgiving (fourth Thursday in November)Christmas Day (December 25)When New Year’s Day and Christmas Day fall on Sunday, they will be observed on the following Monday. When any of these holidays falls on a Saturday, it will be observed on the previous Friday. In a year when Christmas Day is on Tuesday or Thursday, the office will also be closed Monday or Friday, respectively.SHIPPING OPTIONS

FREE SHIPPINGFrom time to time, OTTEBERRY'S offers free shipping on select items. When free shipping is available for an order, Economy (see below) is the method of shipment. Note some items are not eligible for Free Shipping promotions.ECONOMYOur value shipping option. Orders are typically shipped from our warehouse using USPS First Class or UPS SurePost. In both methods, packages are delivered by your local US Post Office carrier during their operating times. The order typically arrives in several days but can take up to two weeks (four weeks for Alaska and Hawaii). Please note Economy orders are not insured.ESTIMATED DELIVERY TIMESUSA, UK, AU, CA: 5-12 business days ALL EUROPE: 13-22 business days REST OF THE WORLD: 17-25 business days

OTTEBERRY'S is not responsible for lost packages for which delivery confirmation is provided by the carrier.

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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.If you are unsatisfied with your order - please contact our support and we will do our best to help you out!

Please contact our customer service team wecare@otteberrys.com if you wish to refund your order. We do not issue the refund if:• Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)• Cancellation after dispatch (once you have a tracking number we will not be able to cancel the order or refund)

Restocking Fee.

Some returns might be subject to a restocking charge equal to 20% of the Invoice Shipping details We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

If your tracking information shows that your package was delivered, but you can't find it, do the following:

•Verify the shipping address in your order confirmation email

•Look for a notice of attempted delivery.

•Look around the delivery location for your package.

•See if someone else accepted the delivery, unless you have health or safety concerns about doing so.

•Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

•Wait 48 hours; in rare cases packages may say delivered up to 48 hours before arrival.

If there's still no sign of the package contact the local carrier.

Please contact our customer service team wecare@otteberrys.com to obtain your local carrier tracking number.

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