Monroe Console Table

All orders unless states otherwise will be delivered within 2 - 7 working days.

All orders to mainland England will be shipped FREE of charge.

(should you need your item sooner please contact us via email info@furnitureedit.com or by telephone and our customer service team will work on securing a quicker delivery timescale : 0800 009 6820

Please note that due to the nature of "purchase order items" your order may be delivered in separate consignments.

Non-deliveries

Should our delivery of your order not be successful or rejected by yourself:

All further delivery attempts may incur additional charges.

Can I track my order?

For medium - large items our delivery partners will mostly provide a tracking number.

Do I get a delivery timeslot?

Most of our delivery partners will give you a timeslot on the day of the delivery. This is usually a window ranging from one to four hours, depending on the courier.

Can I collect my order from you myself?

As an online only business this is not a service we currently provide.

Can I change my delivery date?

Please use the contact us or live chat and a member of our customer service team will assist you.

What if I miss my delivery?

Our delivery partner will leave a note to explain your next steps - there may be a redelivery charge.

I’ve ordered more than one item, will they arrive together?

We work with various couriers and suppliers, so if you've ordered multiple items, they may arrive separately. You'll receive a tracking code for each consignment to know when to expect your deliveries.

Can you assemble my furniture for me?

Most items will require minimal assembly however items that do require more will be provided with the adequate instructions - our delivery partners do not assemble the good for you.

What to do when my item(s) arrive?

ALL DELIVERIES MUST BE CHECKED BY THE RECIPEINT FOR DAMAGE AT THE POINT OF ARRIVAL

(Do not sign for your goods unless you are completely satisfied with the condition)

Please ensure all deliveries are inspected in detail for damage to the packaging and item(s) inside, should you find any damage, please take the appropriate images of the damaged packaging or item and refuse the delivery. Kindly forward the images over to our customer service team explaining you have had to refuse delivery - we can then support you with the process of the exchange.

Once the items have been signed for and accepted as "good condition" we will not be able to assist further with any defects that may occur.

What locations require an additional surcharge for delivery?

Please contact a member of the team to see if surcharges apply to your item and obtain surcharge pricing for the below postcodes.

Scotland Postcodes:

EH, DG, FK, G, KA 1-26, 29, 30, KY, ML, PA 1-19, TD

Scotland Postcodes:

AB, DD, IV 1-28, 30-32, 36, 40-49, 52-56, 63, KW 1-3, 5-14, PA 21-38, PH 1-26, 30-41, 49-50

A10

Wales Postcodes:

LL, LD, SY16-20, 23-25

Wales Postcodes:

SA

South West Postcodes:

TQ, TR, EX,

PL/PR

Northern Ireland:

QUOTE

Southern Ireland

QUOTE

Channel Island

QUOTE

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**The following cancellations and returns information applies to "In Stock" orders only and excludes "bespoke orders".(If the furniture you order is bespoke, this will be indicated to you by one of our sales consultants at the time of purchase)

Decided not to keep your purchase?

Just notify us in writing within 14 calendar days from the day you receive your order.

Simply complete the form below informing us that you no longer wish to keep your order along with your reason for returning it. We will reply within 48 Hours to authorise the return.

We will not be able to take responsibility for quoted and courier lead times, in the unlikely event that your order is delayed by a third party courier and you wish to cancel your order, this will be classed as "change of mind"

Step 1

Ensure any item for return is in the condition that you received it

Assembled or part assembled flat packed furniture will void any return rights for "change of mind" or defects that have not been reported or refused on delivery.

We will not be able to refund you in full if there are any signs of damage or misuse when your item is received and inspected.

Step 2

Ensure that any item is repackaged in the original packaging and available for collection within 14 days.

Step 3

Once you have confirmation that we have received your cancellation and the item is back in our warehouse and has been inspected, you will receive a full refund to the original payment method you used, less the cost of the collection of the item and any admin and restocking fees that apply.

Refunds made to a credit or debit card may not show in your account straightaway due to the clearing time required by banks to process the refund. Typically, this can take up to seven working days, but varies depending on the bank. Please contact your card issuer or bank directly with any queries.

My product arrived damaged or faulty

Please contact us immediately via email on info@furnitureedit.com to report any damage.

It's rare that a product arrives damaged but if it does you must refuse the item at the point of delivery and it will be returned with the driver.

How to report a damaged product:

1. Log the incident via the contact us form.

2. The customer service team will contact you with clear instructions on what images and information you will need to send.

3. We will respond to you within 48 hours to inform you of the next steps.

Always here to help - that's our promise!

Email : info@furnitureedit.com

Tel : 0800 009 6820

Address : Furniture Edit, Office 1, Izabella House, 24-26 Regent Place, City Centre, Birmingham, B1 3NJ

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