Monkey Play - Playground

Shipping & Delivery Policy Total Delivery Time = Processing Time + Shipping Time

All estimated/typical delivery times are derived from real world data collected from past orders. They are approximate times for reference only.

Processing

The processing time begins from the date you placed your order. It usually takes 8-11 business days to process your order. Once we've processed it, we can then ship it.

Shipping

Destination

Weight range(lb)

Shipping Charge

Shipping Time

United State

0.0001 lb to 4.9999 lb

Not Available

No Ship

United State

5 lb to 70 lb

$ 19.90

8-11

United State

70.0001 lb to 74.9999 lb

$ 94.75

8-11

United State

75 lb to 200 lb

$ 94.75

8-11

United State

200.0001 lb to 499.9999 lb

$ 894.65

8-11

United State

500 lb to 1,299 lb

$ 894.65

8-11

United State

1299.0001 lb to 1,399.9999 lb

$ 1,654.65

8-11

United State

1400 lb to and above

$ 1,654.65

8-11

Please note:

1. Due to COVID-19 , all packaging must undergo strict quality control and disinfection processes before leaving the factory to make sure we're keeping all our customers safe. This may cause some delays in the dispatch and shipping time.

2. Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.

3. Return and Refund Eligibility

Standard Products:

Returns for non-defective products are accepted within 30 days of delivery.

Items must be unused, in pristine condition, and shipped in their original packaging.

A 20% restocking fee applies to all non-defective returns.

Damaged or Defective Products:

Notify us within 7 days of delivery if your product arrives damaged or defective.

Provide clear photos of the issue to facilitate verification.

Eligible items will be replaced or refunded.

Custom Orders:

Products made to order, including customized options, cannot be returned or refunded unless they are defective or damaged upon arrival.

Commercial Shade Structures:

Shade structures and fabrics are custom-made to order. As such, they are non-returnable and non-refundable unless they arrive with verified damage or defects. Each component is designed and crafted based on customer specifications, including painting, cutting, and sewing.

4. Please take attention that APO/FPO & PO Boxes are not accepted for Express Shipping.

5. Incorrect address details, customs clearance procedures and other issues may cause a delay in delivery.

Tracking Your Order

You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into Playground Provider "My Account". Click on " My Order " to review your order status and/or obtain a tracking number.

It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

For further inquiries:

If you have any further questions, please contact our customer services at:

Location: 529 County Road 602, Hanceville Alabama 35077, United States

Contact Information Email: PlaygroundProviders@gmail.com

Phone: (256)-595-4998

Contact - PlaygroundProvider.com - Checkout

Refund Policy for PlaygroundProvider.com

At PlaygroundProvider.com, we take pride in offering premium commercial playground equipment and excellent customer service. While we strive to meet your expectations, we recognize that there may be instances requiring returns or refunds. Below are our detailed policies to guide you.

Return and Refund Eligibility

Standard Products :

Returns for non-defective products are accepted within 30 days of delivery.

Items must be unused, in pristine condition, and shipped in their original packaging.

A 20% restocking fee applies to all non-defective returns.

Damaged or Defective Products :

Notify us within 7 days of delivery if your product arrives damaged or defective.

Provide clear photos of the issue to facilitate verification.

Eligible items will be replaced or refunded.

Custom Orders :

Products made to order, including customized options, cannot be returned or refunded unless they are defective or damaged upon arrival.

Commercial Shade Structures :

Shade structures and fabrics are custom-made to order. As such, they are non-returnable and non-refundable unless they arrive with verified damage or defects. Each component is designed and crafted based on customer specifications, including painting, cutting, and sewing.

How to Request a Refund

Contact Us :

Email or call our customer support team at [insert contact information]. Share your order number and details about the item(s) you want to return, along with your reason for the request.

Approval Process :

Once your request is approved, you’ll receive a Return Merchandise Authorization (RMA) number and instructions for completing the return. Unauthorized returns will not be accepted.

Refund Timeline :

After we receive and inspect your return, a refund will be issued to your original payment method within 7-10 business days.

Shipping Policies for Returns

Non-Defective Returns :

Customers are responsible for return shipping costs for non-defective items.

Many products exceed 1,000 lbs and require specialized freight services. We recommend working with our team to arrange secure and appropriate shipping methods.

Use a trackable and insured service for return shipments, as we cannot be held accountable for items lost or damaged during transit.

Defective or Damaged Items :

For verified defective or damaged products, PlaygroundProvider.com will cover return shipping costs. We will coordinate freight services for oversized items.

Additional Guidelines

Returned items that are incomplete, damaged, or not in original condition due to reasons other than our error may result in partial refunds or denial of the return request.

PlaygroundProvider.com reserves the right to decline refunds for products that do not meet our eligibility criteria.

Need Help?

For any questions or concerns about our refund policy, reach out to our friendly customer service team. We’re here to assist you and ensure your experience with us is a positive one.

Contact Information Email: PlaygroundProviders@gmail.com Phone: (256)-595-4998

Contact - PlaygroundProvider.com - Checkout