Monkey Hands Grip Aid Studio Pack - Dry (12x50ml)

Orders placed before 2:00pm (local time) on working days are typically dispatched the same day.

Orders placed after this time, or on weekends and public holidays, will be dispatched on the next working day.

During peak periods (including sales and holidays), dispatch may take up to 5 working days.

We always aim to dispatch orders as quickly as possible and will keep you informed of any significant delays.

Delivery Timeframes

Delivery timeframes provided at checkout are estimates and begin from the date of dispatch, not the date of order.

Delays may occur due to factors outside our control, including courier disruptions, customs processing, weather conditions, or peak periods.

You can find country specific delivery information here .

Dispatch & Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details. It is the customer’s responsibility to monitor tracking updates and ensure availability to receive the delivery.

Delivery Completion

An order is considered successfully delivered when it has been confirmed as delivered by the courier to the shipping address provided at checkout.

This includes:

Delivery to the specified address

Delivery to a safe place (if selected or permitted by the courier)

Delivery to a neighbour or collection point where applicable

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information. We are not responsible for failed delivery due to incorrect or incomplete addresses.

If a parcel is returned to us due to failed delivery attempts or refusal, we reserve the right to deduct return shipping and handling fees from any refund issued.

Lost Parcels

If a parcel is confirmed as lost by the courier, we will offer a replacement or a refund.

Investigations with couriers may take several business days, and we appreciate your patience during this process.

Claims for Non-Delivery

If you believe your order has not been delivered, you must contact us within 7 days of the estimated delivery date so we can investigate with the courier.

We may require your cooperation in providing additional information to support the investigation.

Liability & Responsibility

We remain responsible for your order until it is delivered to the address provided at checkout.

Delivery is considered complete when the courier confirms delivery to the address provided.

Once your order has been dispatched, delivery is carried out by a third-party courier. While we will always assist in resolving any delivery issues, customers are expected to cooperate with any investigation, including checking with neighbours, safe places, or local collection points where applicable.

We are not responsible for delays caused by factors outside our control, including courier disruptions, customs processes, or adverse weather conditions.

Acceptance of Terms

By placing an order with us, you agree to this Shipping & Delivery Policy.

🔁 Returns Policy

We want you to be satisfied with your purchase. If you’re not, you may request a return within 14 days of receiving your order.

1. Return Eligibility

To be eligible for a return:

Items must be requested within 14 days of delivery

Items must be returned within 7 working days of return approval

Items must be in original, resellable condition

Items must be:

Tried on with underwear

Unworn, unwashed, and unused

Free from makeup, fake tan, deodorant marks, or damage

Returned with all original packaging (including boxes, tags, and accessories)

We reserve the right to refuse returns that do not meet these conditions.

Items not eligible for return:

Grip aids

Socks

Books

Body stockings

Tights

Pasties

Bottles

•Items marked 'Final Sale'

2. Packaging Requirements

Original packaging is considered part of the product and must be returned in a resellable condition.

For items such as footwear:

Shoe boxes must be placed inside outer packaging

Items returned with damaged packaging may be subject to a deduction or refusal

3. Return Process

To start a return, please submit your request via our Returns Portal.

Once your return is approved:

Items must be posted within 7 working days

Returns must be sent to our designated warehouse address

We do not accept returns sent via parcel locker services (e.g. InPost or similar services).

During the return process, you will be able to choose between a refund to your original payment method or store credit (with bonus value, where applicable).

4. Return Shipping Responsibility

Customers are responsible for return shipping costs.

Return shipping labels are available to purchase through our Returns Portal. If you arrange your own return, we recommend using a tracked service, as you remain responsible for the item until it is received by our warehouse.

We are not liable for items lost or delayed during return transit.

5. Inspection & Refund Adjustments

All returned items are inspected upon receipt.

Refunds will only be issued if items meet our return conditions. Where items do not meet these conditions, we may:

Refuse the return

Apply a deduction to the refund (e.g. cleaning or handling fee)

Issue a partial refund to reflect reduced resale value

Return the item to you (additional shipping charges may apply)

Items returned with marks or dirt that require additional handling before resale may be subject to a £3 cleaning/handling deduction .

To help cover additional handling and processing costs, exceptionally large or high-value returns may be subject to a processing fee of up to 5% of the refunded amount, where permitted by law.

If we contact you regarding a rejected return and do not receive a reply within 14 days, we will dispose of the item on your behalf. Please note that if you contact us after this period, we will no longer be able to return the item to you.

6. Refund & Store Credit Options

Once your return has been inspected and approved, you may receive:

Refund to Original Payment Method

Refunded to your original payment method

Processed within 7 working days after inspection (this may take up to 14 working days during peak or busy periods)

No additional bonus applied

Store Credit (Optional – with Bonus)

Receive your refund as store credit

Includes an additional 5–10% bonus value

Issued once your return is approved

Store credit consists of:

Original refund value

Promotional bonus amount

Store credit:

Expires after 12 months

Can be used on any future purchase

Is non-transferable

Cannot be exchanged for cash

Store credit is entirely optional. You may choose a refund to your original payment method instead.

7. Processing Time

Once your return is received, please allow up to 7 working days for inspection and processing. This may take up to 14 working days during peak or holiday periods. You will receive email confirmation once your return has been completed.

8. Exchanges

We do not offer direct exchanges.

If you wish to change size or item:

Return your item for a refund or store credit (if eligible)

Place a new order separately

9. Risk of Return Shipping

Returned items remain your responsibility until they are received and confirmed by our warehouse.

10. Agreement to Policy

By placing an order, you agree to this Returns Policy.