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Custom-Made Items:As our custom-made items are created specifically to your specifications, we do not accept returns or exchanges on these products. Each piece is made to order, ensuring a unique experience tailored just for you.

Defective or Incorrect Items:In the unlikely event that your item is made incorrectly or contains a manufacturing defect (such as stitching issues), please contact us within 7 days of receiving your order. We will gladly arrange for a replacement at no manufacturing cost to you.

Shipping Costs:Please note that shipping costs incurred during your purchase are non-refundable. If you would like to cancel your order before it has been placed in production please be aware that there is a restocking fee of 10%

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info @lexasport.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@lexasport.com.

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