Mizuno Crossover Backpack X: 360291

Order Processing:

Direct Sports makes every attempt to process orders for in-stock merchandise the same day they are received. Our standard cut-off time for daily order processing is Noon EST Monday-Friday. Orders for in-stock merchandise received during the weekend (after the Friday cut-off time) will ship on the following Monday. Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer).

Pre-Ordered items are always shipped via Standard ground shipping. Standard ground shipping is not available for US Territories. Orders may be delayed if we experience any issues processing your credit card information. Please make certain that you provide your correct Account Name, Billing Address, Card Type, Account Number, and Security Code.

Economy Shipping:

Economy Shipping service is available for orders placed before Noon EST Monday-Friday for in-stock items only. In-Stock items that are shipped via Economy service typically arrive no later than (5-8) business days after leaving our warehouse. By choosing Economy your package(s) will be sent via UPS, FedEx or USPS depending upon shipment weight and destination, which is determined at the time of order packaging in our warehouse. Orders less than 1 lb. and orders shipping to a rural address or P.O. Box will be delivered by the USPS. Orders that weigh greater than 20 lbs. will be charged $1 per lb. for every pound over 20.

**Dimensional Weight - UPS, FedEX and other select commercial ground parcel carriers have instituted dimensional weighting factors in determining their shipping rates. Therefore, the actual weight and the billable weight of the package are two different things. For example, the actual weight of a package containing a pair of cleats may only weigh 4 lbs. However, due to the size of the box that it is shipped in, a commercial carrier may deem the package to be 11 lbs. based on the L X W X H (Length X Width X Height) dimensions. We do our best to negotiate the most reasonable rates possible with our carriers, and not pass along those costs to you. In the event your package is oversized or requires an odd shaped box, the shipping charges may reflect that. If you have any questions regarding dimensional weighting, please visit ups.com or e-mail, call, or live-chat us with questions. We'll always do our very best to get your order to you in the quickest and most reasonably priced method as possible.

Standard Shipping:

Standard Shipping service is available for orders placed before Noon EST Monday-Friday for in-stock items only. In-Stock items that are shipped via Standard service are guaranteed to arrive in (2-5) business days after leaving our warehouse. By choosing Standard your package(s) will be sent via UPS, FedEx or USPS depending upon shipment weight and destination, which is determined at the time of order packaging in our warehouse.. Orders that weigh greater than 20 lbs. will be charged $1 per lb. for every pound over 20.

**Dimensional Weight - UPS, FedEX and other select commercial ground parcel carriers have instituted dimensional weighting factors in determining their shipping rates. Therefore, the actual weight and the billable weight of the package are two different things. For example, the actual weight of a package containing a pair of cleats may weigh 4 lbs. However, due to the size of the box that it is shipped in, a commercial carrier may deem the package to be 11 lbs. based on the L X W X H (Length X Width X Height) dimensions. We do our best to negotiate the most reasonable rates possible with our carriers, and not pass along those costs to you. In the event your package is oversized or requires an odd shaped box, the shipping charges may reflect that. If you have any questions regarding dimensional weighting, please visit ups.com or e-mail, call, or live-chat us with questions. We'll always do our very best to get your order to you in the quickest and most reasonably priced method as possible.

Priority Shipping:

Priority Shipping service is available for orders placed before Noon EST Monday-Friday for in-stock items only. In-Stock items that are shipped via Priority service are guaranteed to arrive in (3) business days or less after leaving our warehouse. By choosing Priority your package(s) will be sent via UPS, FedEx or USPS depending upon shipment weight and destination, which is determined at the time of order packaging in our warehouse. Deliveries for Priority service are made Mondays through Fridays only. Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer). Pre-Ordered items are not available for Priority shipping.

Expedited Shipping:

Expedited Shipping service is available for orders placed before Noon EST Monday-Friday for in-stock items only. In-Stock items that are shipped via Expedited service are guaranteed to arrive in (2) business days after leaving our warehouse. By choosing Expedited your package(s) will be sent via UPS, FedEx or USPS depending upon shipment weight and destination, which is determined at the time of order packaging in our warehouse. Deliveries for Expedited service are made Mondays through Fridays only. Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer). Pre-Ordered items are not available for Expedited shipping.

Express Shipping:

Express Shipping service is available for orders placed before Noon EST Monday-Friday for in-stock items only. In-Stock items that are shipped via Express service are guaranteed to arrive in (1) business day after leaving our warehouse. By choosing Express your package(s) will be sent via UPS, FedEx or USPS depending upon shipment weight and destination, which is determined at the time of order packaging in our warehouse. Deliveries for Express service are made Mondays through Fridays only. Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer). Pre-Ordered items are not available for Express shipping. Express service is not available for US Territories.

UPS Next Day Saturday Air:

Saturday deliveries are available in select areas. Currently, this option is not available for web orders. If you are interested in having your package delivered on a Saturday, please call (800) 456-0072 for pricing and details.

Domestic UPS Delivery Transit Times:

To get accurate estimates, please refer to the UPS Transit Time Calculator by clicking on the UPS logo and going to the UPS site. Use the "origin" postal code of 24134 for the Direct Sports warehouse location and "destination" postal code of where your package is being shipped.

Alaska & Hawaii & Puerto Rico:

Orders to the above areas will be shipped via USPS Priority Mail. Please check the USPS Transit Time Calculator for actual expedited service options and transit times. You may also call or live chat us for additional details.

Virgin Islands & Other US Territories:

Orders to the above areas will be shipped via USPS Priority Mail. Please check the USPS Transit Time Calculator for actual expedited service options and transit times. You may also call or live chat us for additional details.

APO & FPO Service:

APO & FPO orders are charged the Standard shipping rate and shipped via the US Postal Service.

Canada & International Shipping:

Due to manufacturer restrictions on products, shipping charges, duties/taxes and traceability, we welcome your order but are limited on what we can ship internationally. International shipments are generally subject to local import duties and taxes. We are not responsible for, nor can offer any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office.

Return Policy:

We want you to feel completely satisfied with your purchase. If for any reason you are not satisfied, you may return an item within 30 days from the original date of purchase. Items that are being returned must be in new and unused condition. Additionally, all original boxes, bags, packaging and literature must be in new condition and included with the returned product. Please make sure the items you wish to return meet these criteria prior to proceeding. Items returned outside of the 30 day purchase period will be subject to a 10% restocking fee. Refused packages will be charged a 10% restocking fee. Shipping charges will be non-refundable.

Bat Returns:

Bats that are new, unused and in the plastic wrapper may be returned for a refund within 30 days from the date of purchase. New bats that have been removed from the plastic wrapper are subject to a return fee not to exceed 25% of the purchase price. New, undamaged bats returned in the plastic with obvious ball marks will be considered "out of the plastic" and subject to a return fee not to exceed 25% of the purchase price. Any marks, scratches or other imperfections resulting from the use, transport or storage of the bat while in the possession of the customer (in or out of the plastic) will result in the bat being considered "used" and will not be eligible for a refund. All defective bats must be returned to the manufacturer.

Items Not Eligible for Return:

Although we have a very flexible return policy on most of the items we sell, there are some exceptions. The following items may not be returned under any circumstances:

Jocks & Undergarments - Due to the personal nature of the product. Mouthguards - Due to hygienic reasons. Special Orders, Custom Orders, Team Orders or other Special Accommodations. Blemished Products Most manufacturers provide warranty services for defective products, directly. For a reference guide on manufacturer's warranty information with phone numbers regarding equipment please note the manufacturer's contact information at the bottom of the page.

How to Return Merchandise:

We have made the return process as seamless and easy for you as possible. There are 2 options when wanting to return an item(s).

Option 1:

Please contact us at (800) 456-0072 for a return authorization number (RA #). Our customer service staff will provide you with instructions at that time.

Option 2:

Simply fill out the return form that was included in your packaging (you may also download the form here if needed). One side of the form will have your order summary and the other side will have return instructions. Please fill this out in its entireity. If you have misplaced or lost your form, you can download the Return Authorization form here (Adobe Acrobat is required to view the form). Please note, a Return Authorization Number expires 30 days from the date of issue. Expired RA numbers will be refused and returned. We will be more than happy to issue another Return Authorization number as long as the product is within the return window. Simply call our Customer Service department to obtain another number.

Please note that Direct Sports does not pay the return shipping cost for merchandise. If an item is determined to be defective we will do all that we can to ensure that your item is replaced promptly, without hassle.

We suggest that returned merchandise be boxed with no writing on the manufacturer's box. For example, we will not accept a return that uses a or shoe box as the outer box. If you called and obtained a Return Authorization Number, it must be displayed prominently on the outside of the shipping box. Returned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important to save the tracking information and to properly insure all merchandise being returned to us.

Please address all merchandise returns to:

Direct Sports Returns Dept. RA Number: ####### (fill in your RA Number) P.O. Box 497 - 1720 Curve Road Pearisburg, VA 24134

You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest your location.

United Parcel Service - (800) 742-5877 United States Postal Service - (800) 275-8777

Customers may use the carrier of their choice to return merchandise but we strongly advise customers to use a traceable shipping method for their own protection.

Return Shipping:

Return shipping cost (the cost to send an item back to our warehouse) is the responsibility of the customer, therefore, we do not reimburse any return shipping costs. If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our warehouse. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.

In the event of a shipping error, please call us immediately so that we can send you the correct item(s) and arrange for return of the incorrect item(s).

Refunds:

We will waive the restocking fee if an eligible product is returned within 30 days of purchase; after this all other returns of eligible product will be subject to a 10% restocking fee. Please view our Return Policy for a list of what is considered ineligible for Return. Refunds do not apply to the cost of shipping or oversized handling charges. The customer is responsible for the actual price of shipping even if the shipping was free or discounted. Refunds are applied to the payment method used at the time of purchase 5-10 days after the returned merchandise has been received, inspected and processed. Exchanges:

If you purchased a product from us that you wish to exchange for an alternative, you can return the item for a refund and simply place a new order for the item you desire.

Expedited Exchanges:

To expedite the exchange process, we strongly suggest that you place a new web or phone order for the desired item(s), which will be processed quickly. You will then receive credit back to your card when we receive the returned item(s).

Regular Exchanges:

If you obtain and return authorization over the phone or use one of our return forms, we will process your return once we receive the original item. At that point, we will refund your card for the item(s) you wish to exchange and create a new order (re-charge your card) for the desired item(s). Defective Merchandise:

An item that was discovered to be defective upon receipt can be replaced, or returned for a full refund for the purchase price provided that the item hasn't been used. We do not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to us, we will replace the item and ship the replacement to you at no charge. We will do all we can to ensure that this process is hassle free. Refused Packages:

If you refuse delivery, a 10% restocking fee will be applied to the item(s). Your shipping charges will not be refundable. Damaged, Missing, & Lost Merchandise

All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 48 hours after the package was received. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only. Should the item not be available for replacement, the customer credit for the original cost of the damaged item.

Should your package be deemed Lost in Transit, please contact us immediately. We do not issue refunds for Lost Items. An item that was deemed to be Lost will be replaced with the same model only. Should the item not be available for replacement, the customer will be issued credit for the original cost of the lost item.

Please allow 1 to 8 days for the processing of claims for lost UPS shipments and up to 30 days for lost USPS shipments.

Warranty Information:

Most items in the Direct Sports catalog have a manufacturer’s warranty which is passed directly to the customer. Direct Sports has no control over the terms of the warranty. Items that do not have a warranty are clearly noted. Many companies prefer that you deal with them directly on defective products.

All bat manufacturers require all defective bats to be returned directly to them for replacement. Direct Sports can not replace defective bats. You can obtain a return authorization by visiting the manufacturer website or contacting their bat warranty department. You must have a copy of your receipt for replacement

Worth (800) 423-3714

Easton (888) 259-1297

Louisville Slugger (800) 282-2287

Demarini (800) 937-2287

Rawlings (877) 225-1041

Mizuno (800) 966-1211

Miken (877) 807-5291

Rip-It Sports prefers for customers to go through their website www.ripitsportinggoods.com

Marucci 888-MARUCCI

Authorized Retailer

Direct Sports is proud to be an authorized retailer of many of the top brands in the baseball/softball industry. This designation means we've accurately represented each brand and that we emulate their commitment to customer service and satisfaction. By purchasing from an Authorized Retailer, your products will be covered by the manufacturers factory warranty should an item be defective due to manufacturing defects.