Miniware My First Bites Set (Vanilla/Aqua)

Payment

•We accept Visa, MasterCard, Discover, American Express and Paypal.

Shipping

•Orders are usually shipped in approximately 3 business days of order receipt.

•We do not ship to APO, FPO or PO Box addresses.

•Shipments to Hawaii, Alaska, Puerto Rico, Guam or overseas are currently not available.

•Free Standard Shipping for orders of $50 or more !

•Shipping for all orders under $50 is based on weight and starts at $4.90.

•If a package is undeliverable, refused, or canceled while it is in transit to you, you will be charged 15% of the item price to cover the refusal and shipping fees.

•We are not responsible for lost or stolen packages, or duties and fees mandated by customs (Customs $ value will be annotated as the full value of all products - discounts are not considered in the customs total value).

Sales Tax

We only charge sales tax for packages sent to Washington State. Orders shipped to any other state are tax-free.

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At Little Big Penguin, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied for any reason, we are glad to accept returns of saleable merchandise for a refund.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Return shipping cost is not covered, and it's at the customer's expense.

All discounted items, and items bought on promotion are final sale. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, please contact us at sales@littlebigpenguin.com . Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at sales@littlebigpenguin.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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