Mini Rainbow Pets

We pack orders Monday–Friday (excluding bank holidays).

Dispatch times (this is how long it takes us to get your order out the door):

•Royal Mail Tracked 24 (Express): dispatch in 1–2 working days

•Royal Mail Tracked 48: dispatch in 3–7 working days

•Evri Tracked: dispatch in 3–7 working days

Delivery time starts after dispatch.

Royal Mail Tracked services aim to deliver within their stated timeframe but this isn’t guaranteed (especially in peak periods).

If something doesn’t look right, don’t sit with it - message us.

Contact - Flexi Fidgets Co. - Checkout

We have a 30-day return policy on non-personalised items, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at orders@stimz.com . If your return is accepted, we’ll send you our address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at orders@stimz.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact - Flexi Fidgets Co. - Checkout