Mini Blocks Gorilla

1. Introduction and Shipping Coverage At Radyan Marketplace, we are committed to delivering your order quickly, securely, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. Currently, Radyan Marketplace ships exclusively to addresses within the United States. We do not offer international shipping at this time.

2. Estimated Delivery Time To ensure complete transparency, we provide a unified delivery window for all domestic orders.

Total Delivery Time: 6 to 7 Business Days

This timeframe is calculated by combining our internal order processing time with the transit time of our shipping carriers:

Order Processing (Handling Time): 2 to 3 Business Days. This includes order verification, quality inspection, secure packaging, and shipment preparation. Orders are processed Monday through Friday, excluding U.S. federal holidays.

Shipping Transit Time: 3 to 4 Business Days.

3. Order Cut-Off Time Orders placed before 5:00 PM Eastern Standard Time (EST) on a business day will begin processing the same day. Orders received after 5:00 PM EST, on weekends, or on U.S. holidays will begin processing on the next business day.

4. Shipping Rates Shipping charges are calculated directly at checkout based on the products in your cart. We offer the following standard shipping tiers to the United States:

Standard Flat Rate 1: $6.99

Standard Flat Rate 2: $15.99 (Applies to specific heavy, oversized, or specialty items)

Free Shipping: We offer free standard shipping on all qualifying orders over $199.00.

Your exact shipping cost will always be displayed transparently before your payment is completed.

5. Order Tracking Once your order has been prepared and dispatched, you will receive a confirmation email containing your tracking number, the designated shipping carrier (such as USPS, UPS, or FedEx), and an estimated delivery date. Please allow up to 24 hours for the tracking information to become active in the carrier’s system.

6. Multiple Shipments Orders containing multiple items or originating from different warehouse locations may occasionally be shipped separately. If this occurs, no additional shipping charges will be applied beyond what you paid at checkout. You will receive separate tracking information for each package.

7. Shipping Address and Delivery Failures Please verify that your shipping address is complete and accurate—including any apartment, suite, or unit numbers—before placing your order. Radyan Marketplace is not responsible for shipping delays, failed deliveries, or lost packages caused by incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the package.

8. Delays and Unforeseen Circumstances While we strive to meet our 6-7 business day delivery guarantee, transit delays may occasionally occur due to severe weather conditions, peak holiday shopping seasons, natural disasters, or carrier service interruptions. We appreciate your patience and will gladly assist you in tracking your shipment if a delay occurs.

9. Lost, Missing, or Damaged Packages

Lost/Missing: If your tracking information shows your package as delivered but you have not received it, please verify your shipping address, check around your property, and ask household members or neighbors. If you are still unable to locate the package, contact our Customer Support team immediately for assistance.

Damaged in Transit: If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number, along with clear photos of the damaged item, the shipping box, and the shipping label. Our team will review the issue and quickly process a replacement or refund in accordance with our Refund Policy.

10. Contact Us If you have any questions or concerns regarding your shipment, please reach out to our support team:

Business Name: Radyan Marketplace

Address: 10740 Tube Dr Unit #35, Hurst, TX 76053, United States

Email: sales@radyan.net

Phone: +12137620466

Contact - Radyan Marketplace - Checkout

1. Introduction and Return Window At Radyan Marketplace, we want you to be completely satisfied with your purchase. If you are not satisfied, we accept returns for both defective and non-defective products within 30 days of the delivery date. To be eligible for a return, your item must be in new, unused condition, with all original packaging, accessories, and documentation included.

2. Return Shipping Costs and Fees

Defective or Incorrect Items: If you receive an item that is defective, damaged in transit, or not what you ordered, please contact us immediately. We will gladly cover the return shipping costs and provide a replacement or a full refund.

Customer Remorse (Change of Mind): If you are returning an item because you changed your mind or ordered the wrong variant, you are responsible for paying the return shipping costs.

Restocking Fees: We do not charge any restocking fees on returned items.

3. Non-Returnable Items For safety and operational reasons, we do not offer refunds on the following items unless they arrive defective or damaged:

Products that have been opened, used, worn, or altered.

Personalized or custom-made items.

Digital products (such as e-books, software, or digital downloads).

Clearance or final sale items.

4. How to Initiate a Return To request a return, please follow these steps:

Contact Us: Email our customer support team at sales@radyan.net within the 30-day return window. Please include your order number, the reason for the return, and clear photos if the item is damaged or defective.

Receive Authorization: After reviewing your request, we will provide you with further instructions on how to send the product back to us.

Ship the Item: Package the item securely to avoid damage during transit. All returns must be mailed to our primary facility: Radyan Marketplace Returns Department 10740 Tube Dr Unit #35 Hurst, TX 76053 United States

5. Refund Processing Timeline Once we receive your returned item at our facility, we will thoroughly inspect its condition. After the return is approved, we will process your refund. Please allow up to 10 days from the date we receive your return for the refund to be fully processed and credited back to your original payment method. You will receive an email confirmation once the refund has been issued.

6. Exchanges We gladly accept exchanges if you would like a different size, color, or model. Please contact our customer service team at sales@radyan.net for assistance. Exchanges are subject to product availability, and standard return shipping responsibilities apply.

7. International Returns If you are returning an item from outside the continental United States, the shipping cost for the return is at your own expense. Any customs duties, taxes, or import fees paid on your original order are non-refundable.

8. Contact Information If you have any questions regarding our return process, please reach out to us:

Email: sales@radyan.net

Phone: +12137620466

Address: 10740 Tube Dr Unit #35, Hurst, TX 76053, United States

Contact - Radyan Marketplace - Checkout