Micro SD Memory Cards

At Wyldcam, we do everything we can to deliver your order quickly and safely. This policy outlines our processing times, delivery estimates and shipping conditions.

1. Delivery Zone

We currently ship to the United Kingdom. For any enquiries about international delivery, please contact us before placing your order.

2. Order Processing Time

All orders are carefully prepared before dispatch.

Processing time: 1 to 2 business days. This includes verifying your order, packaging the product, a quality control check, and handover to the courier.

Orders placed on weekends or bank holidays will be processed on the next working day.

3. Delivery Timeframes

Once your parcel has been dispatched, it is handled by our courier partners.

Transit time: 8 to 12 business days. Timeframes may vary depending on your location within the UK, peak periods (sales, holidays, promotions), and any customs or border checks.

4. Estimated Total Delivery Time

Estimated total: 8 to 12 business days (processing + transit).

We do our utmost to get your order to you as quickly as possible.

5. Shipping Costs

Shipping costs are displayed at checkout. Depending on current promotions, free delivery may be available.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel.

Tracking typically becomes active within 24 to 48 hours.

7. Damaged or Lost Parcels

We take great care in packaging every order. However, if your parcel arrives damaged, please take photos of both the parcel and the product, then contact us within 48 hours of delivery.

Following review, we will arrange either a replacement or a full refund.

If a parcel is declared lost by the courier, Wyldcam will take full responsibility for resolving the issue.

8. Incorrect Address

Customers are responsible for ensuring their delivery address is correct at checkout. If an incorrect address prevents delivery, re-delivery charges may apply, and no refund can be issued if the parcel is lost due to an address error.

9. Exceptional Delays

While rare, delays may occasionally occur due to adverse weather conditions, peak logistics periods, or customs procedures. In such cases, our team remains available to support you until your order is successfully delivered.

10. Contact

For any questions regarding your delivery, please get in touch with our customer support team:

Email: contact@wyldcam.com We aim to respond within 24 hours.

Contact - Wyldcam - Checkout

We want you to be completely satisfied with your purchase. If you're not, our returns and refunds policy is designed to be straightforward and transparent.

1. Return Window

You have 30 calendar days from the date of delivery to submit a return request. After this period, we will unfortunately be unable to accept the return.

2. Eligibility Conditions

To be eligible for a return, the item must be unused, in its original condition, returned in its original packaging, and complete with all accessories, manuals and included components. We reserve the right to refuse any return that does not meet these conditions.

3. Return Process

Before sending anything back, please contact our customer support team to receive return instructions. Once your request has been approved, you may ship the product to the following address:

Return address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom

Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product. We strongly recommend using a tracked shipping service, as we cannot be held responsible for parcels lost in transit.

4. Defective Items or Incorrect Orders

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery, attaching photos of the product and its packaging. In such cases, return shipping will be covered by us, and a replacement or full refund will be offered.

5. Refund Timeframe

Once the returned item has been received and inspected, your refund will be processed within 14 calendar days and issued via the same payment method used at checkout. You will receive a confirmation email once your refund has been processed.

6. Non-Refundable Items

Certain items may not be eligible for a refund, including personalised products, items marked as final sale, and products returned incomplete or damaged.

7. Contact

For any questions regarding a return or refund, please contact our customer support team:

Email: contact@wyldcam.com

We are committed to responding as promptly as possible.

Contact - Wyldcam - Checkout