Metropolis Industrial Dining Table

We aim to deliver all orders within 7 - 10 working days after order has been processed and payment received. Longer lead times may apply for remote postcodes and areas, such as Scotland, Wales etc. 

Because most of our items are heavy, bulky, and fully assembled, we try to deliver all the goods using our own dedicated drivers who regularly handle the products, in order to try and eliminate any transportation damage by alternative couriers.Depending on the size of the items and/or delivery postcodes, deliveries may be carried out by a pallet company or a small parcel courier such as Fedex or Yodel. Tracking numbers will be provided for each order.

We generally operate a standard 1 Man service only and the goods are delivered ground floor/hallway only.2 Man Service may be required if your customer wishes to have the items delivered to a room of their choice, however an additional charge will incur, depending on the specifics of the delivery (postcode, accessibility to the building, room of choice, etc.) An independent quote can be provided on request of this service.

Once the distribution manager has scheduled a delivery route, a member of the transport team will call your customer 1-2 days in advance to advise of their delivery date and approximate timings for the arrival of goods.If for any reason your customer is unable to accept delivery on the allocated date, we will reschedule, however it can take up to 5-10 working days to arrange another delivery to their location. The customer will be advised of this at the time of calling.

To ensure a safe and speedy delivery it is very important to provide your customers’ contact telephone number and email address in order for the transport team to arrange the allocated date & time with them.

In some instances, you may collect the goods from our warehouse, subject to Terms and Conditions and prior agreement. Please contact us in advance to discuss if you would like to use this option.

Delivery Scheduling

There is no minimum order for Direct Home Deliveries, however delivery charges and surcharges will be applicable, depending on the item and area location on the order. Please consult our Master Product Specs sheet which is available to download from “My Account” area on the INDIAN HUB website.

Damages

All faulty or damaged goods should be reported by email within 48h following delivery. Please give us the details of the order number / customer name & postcode when reporting to the office.You must supply relevant images showing the issue so that our customer service team can offer you a resolution.

We offer a free replacement service on all our products should you receive a damaged item.

If your customer wishes to return the goods for change of mind or any other reason, we can accept the return of the goods (T&C apply), however in this situation there would be a collection charge applied. Kindly contact our customer service team via email for further details.

Failure to comply will result in goods not being credited or replaced.

Damages & Returns

All damaged or faulty goods must be reported within 48 hours of delivery via email.

•Order number

•Customer name

•Postcode

•Clear images of the issue

Free replacement service is available for damaged items.

Returns for change of mind are accepted (Terms & Conditions apply). Collection charges may apply.

Delivery Surcharges

Scotland Postcodes:

EH, DG, FK, G, KA 1-26, 29, 30, KY, ML, PA 1-19, TD

£25

Scotland Postcodes:

AB, DD, IV 1-28, 30-32, 36, 40-49, 52-56, 63,

KW 1-3, 5-14, PA 21-38, PH 1-26, 30-41, 49-50

£49

Wales Postcodes:

LL, LD, SY16-20, 23-25

£25

Wales Postcodes:

SA

£25

South West Postcodes:

TQ, TR, EX

£18

PL / PR

£10

Northern Ireland

QUOTE

Southern Ireland

QUOTE

Channel Island

QUOTE

We deliver to all UK locations.

Where the delivery is not UK mainland, this will be carried out via an external partner carrier. All are on a ‘price on application’ basis and vary depending on the quantity of items sent and the method by which we are able to send them.

Our order system does not register non-mainland postal codes, so you are responsible for obtaining a shipping quote from us prior to placing the order.

On deliveries outside the mainland UK, the sales order confirmation page on the website will NOT display the correct shipping cost. The corrected shipping cost will be added prior to the order being dispatched. If the exact delivery cost is not known to us prior to dispatch, an additional invoice will be raised for the surcharge amount at a later date.

All delivery surcharges on deliveries ‘within’ the mainland UK will be added automatically by our system during the order placement process.

Contact - Indian Hub - Checkout

We hope that your order is just what you and your customer wanted, but in case it isn't, we offer a 14-day money back guarantee on all items. You may return the unused goods in their original packing within 14 days of the date of dispatch. You must notify us via email if this is your intention stating the reason for return along with a photo of the item repacked. Please note that it is your responsibility to take care of the products and ensure they are returned to us safely and in saleable condition. We will refund the full cost of the product to you upon receipt of the returned items. Unfortunately, we cannot always refund postage and packing costs - please see further information below. Please notify us at the time of delivery if your order arrives damaged or there are any discrepancies. You can contact us via email quoting the name, postcode and order number to sales@indianhub.co.uk or telephone us on 01536 201000 . We will require photos and a description of the issue in order to resolve. How to return the item: The most cost-effective and safest way of returning the item is by using our experienced courier service. Contact us via email sales@indianhub.co.uk or telephone 01536 201000 . We will issue a return code and clarify the details of the return methods available along with any collection cost involved if applicable. Refund of Delivery Charge: We regret that postage and packing are direct costs and cannot be refunded in all circumstances. If a return is required as a result of our error, we will be happy to refund both inbound and outbound charges, but this error must be reported at the time of delivery.

Contact - Indian Hub - Checkout