Metro Coffee Table

1. Introduction

This Shipping Policy outlines the terms and conditions for the shipment of products purchased from our website. Please read this policy carefully to understand our shipping procedures and practices.

2. Order Processing

Order Confirmation: Upon successful payment, you will receive an order confirmation email. This email will include details of your purchase.

Processing Time: Orders are typically processed within 1 business day. During peak periods, processing times may be extended.

3. Shipping Methods and Delivery Times

We offer one shipping option:

Express Shipping: Delivery times vary depending on the destination country. For specific delivery times, please refer to the shipping details provided at checkout.

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

4. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of the items in your order. You can view the shipping costs for your order at checkout.

5. International Shipping

We ship anywhere in the world. All international shipments are sent Delivery Duty Paid (DDP). This means that all applicable import duties and taxes are included in the final purchase price. You will not incur any additional charges upon receipt of your order. Please note that you may need to provide documentation to customs to clear the shipment. Not that if this is not supplied in good time and the item is returned to us you may be liable for the cost of this as well as reshipment of the order.

6. Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email that includes a tracking number. You can track the status of your order through our website or the carrier’s website.

7. Shipping Restrictions

We currently do not ship to P.O. boxes or APO/FPO addresses. If you have any questions about shipping to your location, please contact our customer service team.

8. Delivery Issues

Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately at [contact information]. We will work with the carrier to resolve the issue as quickly as possible.

Incorrect Address: If you provide an incorrect address and the package is returned to us, we will contact you for a correct address and additional shipping charges may apply.

9. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. We encourage you to review this policy regularly to stay informed about our shipping practices.

10. Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us at:

LINLEY60 Pimlico Road02077307300linley@davidlinley.com

Thank you for shopping with LINLEY. We appreciate your business and strive to provide you with the best shipping experience possible.

RefundsWe have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at linley@davidlinley.com . If your return is accepted, we’ll send you a return shipping label if you are within the UK, as well as instructions on how and where to send your package.You can always contact us for any return question at linley@davidlinley.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note that you have 5 days to raise any damages with us from the point of delivery.

Exceptions / non-returnable items Certain types of items cannot be returned, such as engraved, personalised, made-to-order or special order items are non-refundable. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Faulty or Incorrect items – please inform as soon as possible by sending an email to linley@davidlinley.com , stating your order reference. Your statutory rights as a consumer are not affected.

RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 3-5 working days for your bank or credit card company to process and post the refund too.

Restocking FeeIn rare cases, we reserve the right to charge a restocking fee, which will communicated prior to processing the return.