Metra Electronics DIGITAL METER WITH GRAPHIC DISPLAY 12V - RETAIL PACK | IBR95

SHIPMENT REFUSALS

If you refuse a package, a $21 service fee plus additional shipping charges will be deducted from the refund. This will also delay the refund process.

If you would like to return an item, all shipments must be accepted and then sent back following our standard return process.

•You will need to begin our Return Merchandise Authorization (RMA) process by emailing APGCS@apgteam.com to have the item returned.

Refusals for International Orders: Duty, Taxes, and Fees incurred during return will be deducted from your refund.

ADDRESS CHANGE REQUEST

If you request an address change after your order has been processed, we will do our best to work with the carrier to re-route your package(s). If successfully re-routed there will be an address change fee of $21 plus additional shipping charges (customer responsibility).

UPS My Choice – we encourage you to sign up for this free service with UPS. UPS My Choice® lets you decide how, where and when home deliveries occur to fit your schedule. Get estimated arrival and progress alerts.

SHIPPING TO APARTMENTS/CONDOMINIUMS

If you provide an apartment, multi-unit housing complex or townhome address as your ship to destination, this is at your own risk. APG Wholesale will not be liable for any package(s) not received.

Small Package/ UPS, FedEx OnTrac and USPS

For damaged UPS or FedEx shipments, If your package was delivered to you damaged, email photos of damage(s) to the Customer Success Department at APGCS@apgteam.com and APG Wholesale will handle the claim on your behalf.

Shipping companies require the original packing for inspection. It is the customers’ responsibility to keep original packaging.

LTL Truck Shipment

Once you've signed and accepted a truck freight shipment, you are releasing the freight company and APG Wholesale of any liability for damages not reported on the delivery receipt. It is important to inspect the contents of the shipment even if the outside of the box(es) show no visible signs of damage.

Please watch this quick video https://youtu.be/XHZOIVnGULQ for important delivery instructions.

When your LTL Truck Shipment leaves our Warehouse, you will receive an Email with pictures of your shipment and important delivery information. Attached to this email you will find images of your package(s). It is extremely important to check your freight for shortages or any signs of damage at the time of delivery (use the images to compare).

•Once you’ve signed and accepted the shipment, you are releasing the freight company and APG Wholesale of any liability for damages not reported on the delivery receipt. Although most deliveries are made without incident, should you discover a problem please follow the guidelines listed below.

•The freight company will contact you directly to schedule a delivery date.

o Freight company has limited space. There is a 24-hour period once the freight arrives at the delivery service center and the freight company has given arrival notice to the consignee to call back in and get it scheduled. After that 24-hour period, storage may begin. Additional costs will be the customer’s responsibility.

o Please note the agreed-upon date is an appointment so please make sure someone 18 years of age or older is there to sign and inspect. If they must reschedule or if the shipment is returned to the sender for any reason, they will charge for the delivery attempt. This additional charge will be the customer’s responsibility.

•If there is damage do NOT refuse the shipment. Note the damage(s) on the paperwork and take pictures as the video instructs and email us at APGCS@apgteam.com .

•If the driver doesn’t allow you to open it for inspection or can’t wait, please write on the Bill of Lading: SUBJECT TO INSPECTION and have the driver sign it. Reminder if you sign for the package you are releasing liability.

DAMAGE TO OUTSIDE PACKAGING

If the containers in your shipment show visible signs of damage, open them immediately to check the contents, and ask the driver to inspect the contents with you. Then, write a precise description of the damage on both your copy and the freight company’s copy of the delivery receipt.

If the driver doesn’t allow you to open it for inspection or can’t wait, please write on the Bill of Lading: SUBJECT TO INSPECTION and have the driver sign it.

DAMAGE TO PRODUCTS

If you find that the product is damaged at the time of delivery you must write “Damaged” and a brief description of the damage on the delivery receipt. If the damage is not listed on the delivery receipt, you are releasing the freight company and APG Wholesale of any liability for damages not reported on the delivery receipt. Please ensure accurate documentation and take pictures. Then email us at APGCS@apgteam.com within 48 hours with photos of damage.

Concealed damage must be communicated to APGCS@apgteam.com within 48 hours of receipt.

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APG Wholesale leads the industry with our generous 90-day return policy.

•All packages returned without a return merchandise authorization (rma) will not be processed

•Return requests must be made within 90 days from the time of delivery.

•All returns must be returned to the location provided in your RMA. If a return is sent to any other location your return will not be processed.

•No returns will be accepted on opened, installed, or otherwise used products.

•Parts must be returned in new, unused condition with no signs of installation and in the original, undamaged manufacturer’s packaging.

•Customer is responsible for all return shipping costs.

•Unless another return policy is indicated, products sold by APG Wholesale are covered by this Standard Return Policy. Failure to comply with the terms stated herein, as well as those stated on the RMA form, may result in delayed return processing and/or refusal of returned packages.

•An RMA number can be obtained by sending an email APGCS@apgteam.com with your name, sales order numbers, and part number of the item(s) you’re returning.

•All wheels need to be inspected prior to mounting a tire on them. Once a tire is mounted on a wheel the wheel is unable to be Returned. MFG’s warranty on wheels also state any defects must be discovered before tires are mounted on wheels.

•See Examples of proper returns packaging

•Shipping costs will not be refunded. Customers are responsible for the cost of return shipping to APG Wholesale unless the original shipment was in error, or a product is defective and being replaced.

Return Instructions

•Carefully box the item(s) being returned

•The RMA Number MUST be clearly written on the shipping label

•Ship only items that are authorized

•Ship to the Return Address provided

•Return labels are available for an additional cost upon request

•Keep a copy of your tracking number for proof of delivery in case of the event that it is needed

•We highly recommend adding shipping insurance to your return shipment in case loss or damage occurs.

•Items that are returned damaged due to inadequate packing by the customer will be denied.

•APG Wholesale is not responsible for lost shipments.

•Shipments returned via Collect/COD to an APG warehouse will be denied and the customer will be responsible for all shipping costs.

Credits

•Only returns which meet all RMA conditions and return policy requirements will be eligible for a refund.

•RMA’s expire 30 days after being issued.

•Once your return has been received and approved your return will be processed and a credit will be applied to the original form of payment.

•Allow up to 10 business days from the date we receive the returned product to inspect/process the RMA and issue the appropriate credit. How soon the funds are received depends on your banking institution.

•International Orders: Duty, Taxes, and Fees incurred during return will be deducted from your refund.

· APG Wholesale does not refund shipping charges for returned items.

NON-RETURNABLES

APG Wholesale often sells items that are not eligible for return. These items include but are not limited to:

•Clearance items

•Discontinued items

•Scratch and dent items

•Apparel

•Tires and wheels that have been mounted

•Programmers and calibrators

•Custom items/orders

•Mastercraft items

•Special Orders

•Partial kits

•Electronic products are not returnable except unopened items within 90 days and items received in damaged or defective condition.

•Brokerage, tax and duties

These sales are considered final, and no returns or refunds will be granted. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items. While the clearance or scratch and dent items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both APG Wholesale and the manufacturer from any and all responsibility, unless otherwise required by law. Clearance or scratch and dent items are not covered by any type of 30-day warranty or satisfaction guarantee.

Shipping Errors

•Carefully inspect all shipments upon receipt to verify items received and quantities. You, your customer and/or your mechanic are responsible for making sure the part is the correct part for your vehicle BEFORE installation.

•Contact Customer Service at ( 888) 497-3666 if there are any discrepancies. Please have your Sales Order Number ready.

•We do not refund 3rd party charges, i.e., installation costs, prep costs, painting cost or any other cost associated with installation.

•Shipping errors must be reported within 5 business days of receipt of the package.

If you receive the wrong product, email photos of the incorrect part and the part number on the manufacturer's packaging to APG Wholesale within 5 business days from the time of delivery.

Return of Defective Items/Warranty

•Defective- Items that do not function correctly or are flawed in a material way at the time of receipt are considered defective.

•Warranty- Items that stop working after installation can be considered for warranty.

•If a replacement order is processed, the customer will be charged initially for the replacement. If/when a manufacturer approves the warranty a credit will be issued.

APG Wholesale does not offer any type of warranty coverage for defective products. However, most products available through our website are covered under a manufacturer's warranty. APG Wholesale shall not be liable for any incidental or consequential damage as a result of product defects. APG Wholesale does not cover miscellaneous expenses including, but not limited to labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, shipping, dock or storage fees.

We are here to assist you should you have a defective or warranty issue. Please email us at APGCS@apgteam.com .

Parts Damaged in Shipping

•Credit for damaged packages is dependent on carrier claim results.

•Expedited shipping is at the customer’s expense for the replacement of damaged items.

•If a replacement order is processed, the customer will be charged initially for the replacement. If/when a carrier approves the claim a credit will be issued.

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