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Our Shipping Promise: From Our Workshop to Your Hands

The Preparation Process

Behind every order is a small, dedicated team that genuinely cares. Because we take pride in what we do, we never rush the packing process. Please allow us 1 to 5 working days to meticulously inspect, carefully wrap, and prepare your parcel for its journey. Once your order has been officially dispatched, we will promptly send you a tracking link so you can follow its progress.

Your Delivery Options

Standard Post (7-14 Working Days): £3.99. We believe in treating our customers well, which is why we offer this service entirely FREE on all orders over £10.

Expedited Post (3-10 Working Days): £7.99. If you need your items just a little bit sooner for a special occasion, this is the perfect option for you.

To Our International Friends

We are thrilled to send our products across the globe! However, as your parcel is travelling a considerable distance, it must pass through international customs. This can occasionally add unforeseen delays that are beyond our control. Please be aware that any local import taxes or customs duties remain the sole responsibility of the customer.

Should you have any questions about your delivery, or if you simply wish to say hello, we are always here to help. Reach out to us directly at support@pocketsciencekids.com.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@pocketsciencekids.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@pocketsciencekids.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@pocketsciencekids.com.

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