Mercana Eclipse 36.2" x 36.2" x 17.3" Coffee Table

Domestic Shipping Policy

At Haum , we aim to provide a seamless and transparent shipping experience for our customers. Please review the sections below for important details about our shipping policies and procedures.

Free Shipping Eligibility

FREE ground shipping is available on most orders over $50 for USA residents.

FREE LTL freight shipping is available on most orders over $50 for USA residents. See Shipping Rates

Remote or rural locations may also be excluded from free shipping. In such cases, you will be notified via email for options on your delivery.

Shipping Restrictions

PO Boxes: Shipping to PO Boxes is not currently supported.

International Shipping: Currently, we only ship within the USA. and Canada.

Address Changes: Once your order has been prepared or shipped, the shipping address cannot be changed. Please contact us immediately if you entered incorrect information.

Shipping Methods

Standard Ground Shipping:

Covers small items like faucets, sinks, and accessories.

Carriers include UPS, FedEx, and others.

FREE ground shipping applies to most orders over $50, excluding oversized items.

A tracking link will be provided via email once your order is on its way. This link will include the estimated delivery date.Use the tracking information to stay updated and prepare for your delivery. The tracking link may take 48 hours to update once received.

Missed packages that are not deliverable will be returned to the shipper. Customers are responsible for return shipping fees if applicable.

Freight (LTL) Shipping:

Freight shipping, also known as LTL (Less-than-Truckload) shipping, is used for transporting large, heavy, or oversized items that cannot be shipped through standard parcel services. This can include items such as vanities, large mirrors, bathtubs, and toilets.

Freight shipments are typically delivered on pallets to ensure the items are secure during transit.

A tracking link will be provided via email once your order is on its way. This link will include the estimated delivery date. Please use the tracking link to follow along for updates on the status of your package. The tracking link may take 48 hours to update once received.

Freight shipments are delivered on pallets with curbside delivery only. Please ensure you have someone to help you carry the item(s) inside once delivered.

Freight shipments require someone to be available to accept the delivery. Please use the tracking information provided to ensure you are prepared to receive your order.

Most carriers will reach out to schedule a delivery window during normal business hours. If the carrier is unable to contact you or if the delivery date is not accepted, you may be responsible for any applicable warehouse storage fees or return freight charges, in addition to the original shipping cost.

Processing Times

Orders are typically processed within 1-2 business days .

Most in-stock items typically ship within 1-3 business days after order processing.

Special order items, such as Mylo vanities , require a 4-6 week lead time .

Orders placed after 4:00 PM EST on weekdays are processed the next business day.

All shipping times are approximate, and Haum cannot be held liable for unexpected delays. We recommend waiting to receive and inspect all products before scheduling installation to avoid complications with professional trade bookings.

Order Delivery and Inspection

We carefully inspect all items before shipping to ensure your order arrives safely and in perfect condition. However, on rare occasions, accidents happen, and a product may get damaged in transit.

Rest assured, we are here to help in these instances, and we ask that the below instructions be followed upon the arrival of your order:

Inspect all items at the time of delivery before signing the Bill of Lading.

Open the top of the box and inspect the contents

If there is any damage, big or small, note these on the receipt / Bill of Lading before signing

If the item is visibly damaged and you do not wish to take receipt, the delivery may be rejected

Things to look out for on pallet (oversized) shipments:

Item(s) arrive(s) without a pallet.

Shrink wrap is torn.

Dents, rips, or holes on the box(es).

Crack on the countertop of a vanity, cabinet, or bathtub.

Item(s) arrive(s) without strapping.

Wet or dirty box(es).

Reporting Damage

Damages, defects, or missing items must be reported to info@haum.com within 48 hours of receipt.

Provide photos of the damage and keep all packaging intact to assist with claims or returns.

The more documentation and information we have, the better we will be able to assist you in the event of a damaged product. Please take as many images as possible of all damaged packaging and / or items at the time of delivery or inspection, as well as keep a copy of the Bill of Lading and any paperwork included with the order.

In the event that a product is damaged, please do not dispose of or dismantle the packaging and / or pallet that the item arrived with. We do require that items be packaged, crated, and secured back onto a pallet (if applicable), so that a carrier is able to provide a return pick up when required. If you require assistance with the repackaging of your item, please contact us at info@haum.com .

For small parcel shipments or pick up orders, please follow the same procedure as noted above. If an item is visibly damaged, please reject receipt of the item. Any damages, defects, or missing components discovered after taking receipt of a product are to be reported within 48 hours to info@haum.com .

Reporting issues promptly allows us to assist you effectively. Claims submitted after 48 hours may limit our ability to provide resolutions. We are unable to address issues regarding damages, including visible or material defects, once the product has been installed or altered.

Missed Deliveries

If the delivery is missed or cannot be completed, the shipment may be returned to us at the discretion of the carrier.

Return shipping fees and any storage fees incurred for delayed deliveries will be the customer’s responsibility.

If a delivery is refused, the customer will be responsible for both return shipping and original outbound shipping costs, if applicable.

Shipping Rates and Refunds

Shipping charges are calculated at checkout.

Shipping fees for items sent from Canada to the USA. may apply and will be automatically calculated during checkout.

Original shipping fees are non-refundable for returned items.

Remote Shipping

Remote shipping refers to postal codes located in remote or rural regions that are not regularly serviced by our primary shipping carriers. For this reason, deliveries to these areas may be subject to an additional shipping fee .

If your location falls under a remote area, our team will work with you to provide suitable delivery or pick-up options.

Our goal is to provide the best possible solution to ensure your order reaches you efficiently.

For further assistance, please contact our support team at info@haum.com . Thank you for choosing Haum for your home needs!

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Haum Return Policy

At Haum, your satisfaction is our top priority! We understand that sometimes things don’t go as planned, so we’ve designed our return process to be as smooth and straightforward as possible. Please review the details below to make your return experience seamless.

General Return Guidelines

You can return items within 30 days of delivery.*

To qualify for a return, items must be:

•Unused, uninstalled, and in like-new condition.

•Free from scratches, dents, or defects.

•In their original packaging with all parts, manuals, and accessories included.

Restocking fees may apply to certain items. Please refer to the Returns By Brand section for details.

*Exceptions may apply to certain items, Please refer to the What Can’t Be Returned? section for details.

What Can’t Be Returned?

•Products marked as final sale, clearance, or liquidation.

•Custom or special-order items made just for you this includes all MYLO-brand bathroom vanities.

•Opened or used toilet seats or personal hygiene products.

•Individual Blacksplash orders.

Exchanges

Exchanges are allowed within 30 days of delivery, provided the item is in brand new condition, including all packaging. Customers are responsible for any shipping costs associated with the exchange. To initiate an exchange, contact us at info@haum.com .

Order Cancellations

We’ll do our best to cancel your order upon request. However, if the item has already reached the shipping stage, we unfortunately may not be able to fulfill this request. In this case, the order will need to be processed as a return, and our standard return process followed.

Refused deliveries will result in the customer being responsible for the return shipping costs, as well as the original outbound shipping costs, if applicable.

Refunds

Once your return has been received, please allow up to 5-10 business days for it to be inspected and processed. Refunds will be issued to your original payment method, less any applicable restocking fees or return shipping costs

Original shipment fees on orders are not refundable in the event of a general return.

If you do not see your refund within the expected timeframe, please contact your payment provider or reach out to our team for assistance.

Damaged, Defective, or Missing Items

We do our best to ensure your item arrives in perfect condition; however, in rare cases, accidents may happen. Rest assured, we're here to help you and will work diligently to resolve the issue.

Please follow our steps for inspecting your delivery here .

If your item arrives damaged, defective, or with missing parts, a claim must be submitted within 48 hours.

Reporting issues promptly allows us to assist you effectively. Claims submitted after 48 hours may limit our ability to provide resolutions. We are unable to address issues regarding damages, including visible or material defects, once the product has been installed or altered.

How to Report an Issue:

•Contact us at info@haum.com .

•Fill out our Incident Report Form

Our team will assess the situation and, if approved, arrange for a replacement, repair, or refund.

Returning an Item

If you wish to return an item, please note that customers are responsible for return shipping costs.

How It Works:

•Log in to your account on account.haum.com to begin the return process. If you do not have an account, you can sign up for one here . An account is necessary to set up returns.

•Select the order(s) you wish to return, and submit your return request.

•A Haum team member will follow up on your return request and provide a return shipment quote.

•Follow the return instructions provided to return your item.

•Items must be shipped back within 30 days of delivery to qualify for a return.

Steps to Follow

Verify Product Condition:Ensure the product is in brand-new condition, including all original packaging, manuals, and accessories.Items showing signs of installation, use, or damage will not be eligible for a return.

Prepare for Return Shipping:

Ground (Small Parcel) Shipments: Securely place the product back in the external shipping box it arrived in.

LTL (Pallet) Shipments: If your item arrived on a pallet, it must be securely reattached to the original pallet for safe transport.

Return Shipping Options: Return shipping can be arranged either by the customer or through Haum. If using our carrier, the return shipping cost will be deducted from your refund.

•Use appropriate packing materials to prevent any damage during transit.

Label the Package:Depending on the size and type of your return, you will receive either a Small Parcel Shipping Label or a Bill of Lading (BOL) from our team. Ensure that any old shipping labels are removed or fully covered to avoid confusion during transit. Keep a copy of the Small Parcel Tracking Number or BOL for your records.

Schedule or Drop Off the Return:

•For Small Parcels: Drop off the packaged item at your nearest shipping carrier outlet.

•For Pallet Shipments: A pick-up will be scheduled with the carrier. Please ensure someone is available during the scheduled time to release the shipment to the driver.

Return Timeframe:All returns must be shipped within 30 days of receiving the product. Returns shipped outside this timeframe will not be accepted.

Confirmation & Next Steps:Once the returned item is received and inspected at our facility, we will process your refund or exchange in accordance with our Return Policy.

Find My Order

Returns by Brand

Restocking fees may vary by brand. These fees are applied to cover handling and restocking costs, and will be deducted from your refund:

Blanco: 10%

ICO Bath: 25%

James Martin Vanities: 25%

LH Home: 25%

Mercana: 25%

Renwil: 25%

Riobel: 25%

TOTO: 10%

Additional Guidelines for Returns and Refunds:

Haum is not responsible for any labor costs related to handling, installing, or uninstalling purchased items.

All shipping times are approximate, and Haum cannot be held liable for unexpected delays. We recommend waiting to receive and inspect all products before scheduling installation to avoid complications with professional trade bookings.

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